Highly skilled computer scientist offering vast knowledge of computer maintenance, troubleshooting, setup and network administration. Seeking a position where my computer skills can be used with a desire to give great customer service and support and continue to learn as much as I can.
Strong Communication Skills
Desktop Support 05/2016 to CurrentCoreLogicWestlake, TX
Performed second-level support for all workstation and server class systems.
Documented and tracked the details of the problem, both status and resolution, within the ticketing system.
Fixed IOS and Android software
related issue on IPad, Blackberry, Iphone and Windows operating system.
Strong Experience in installing configuring support, maintaining, and troubleshooting desktop hardware, its peripheral devices, and mobility devices (Android and iOS).
Followed through and communicated with the user while working the problem and ensures successful and timely completion of the problem.
Provided phone and in-person support to end users on a variety of Information Technology related issues.
Administered user accounts for several different computer systems using Active Directory.
Experience with Radmin/VNC/Dameware or other remote connectivity software a plus.
Assisted user in managing Office 365 suite.
Experienced in providing support for customers with a structured approach.
Experienced in analyzing, troubleshooting and providing solutions for technical issues.
Experienced with Active Directory, SharePoint and Group Policy.
Experienced with VPN, SSH and Network Monitoring.
Software and application push with SSCM.
Installed and configured various operating systems across a wide range of hardware.
Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications.
Proactively identified and resolved desktop computing technical problems.
Performed hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Recorded, tracked, and documented help desk tickets, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Accurately documented instances of desktop equipment or component failure, repair, installation, and removal.
Accessed software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Ownership and resolution of all assigned issues in a timely manner.
Customer service experience working with a wide range of technical levels.
Fulfilled user account login add and change requests following established security policies and procedures.
Desktop Support Technician10/2013 to 05/2016Soft AllianceHouston, TX
Assisted client with the installation, configuration, and ongoing usability of desktop.
Performed software installations and upgrades.
Re-imaged computers as required and setting up required configuration through BIOS.
Experienced in backup and Data recovery.
Installed Cisco AnyConnect VPN and assisted user to connect to the VPN with user credentials respectively.
Setup Outlook 2016 by creating email profile for client and using their credential to login activate outlook.
Assisted user to setup skype for business.
Configured security custom level in Internet Explorer.
Created a user in Active directory and adding users to different groups respectively giving them different level of authorizations.
Experienced in syncing users to McAfee endpoint Encryption.
Added users to local admin to give them authorizations to install applications.
Edited site list and added a new site list in JAVA (32-bit) by navigating to control panel.
Configured work stations for users to have their files and data saved on the server directly to avoid leaking of data.
Added user to admin console in MMC.
Deployed users to McAfee End point Encryption.
Experienced using Active Directory.
Experienced using Windows server 2012.
Verified user's are added to right organization groups in Active Directory.
IT System Analyst05/2012 to 10/2013National Engineering & Technical Company(NETCO)Lagos
Configured workstation to connect with the local server.
Edited the network connection host file.
Configured Internet settings.
Validated version of Java.
Identified the features, advantages and disadvantages of various software applications.
Implement best practice in application system development and network security.
Tested Ethernet cable integrity.
Reviewed network operating system performance.
Handled network availability of shared resources.
Utilized SNOW ticketing system to document issues and escalation in remedy.
Outlined network system needs.
Developed and maintain systems documentation and provide technical assistance.
Maintained user accounts and network access using Active Directory.
Familiar with Apple and Windows basic networking configuration.
Experience with remote assistance programs (Remote Desktop Connection).
Supported end-users using Office 365 with basic Troubleshooting.
Resolved VPN software related issues.
Fixed IOS and Android software related issue on IPad, Blackberry and IPhone.
Microsoft Server, Microsoft Active Directory, Desktop, laptop and server imaging, Microsoft Exchange, Microsoft Office, Windows Mobile, Blackberry OS, Android OS, Apple iOS, iPhone Configuration Utility, Afaria.
Provided support to end users by identifying, researching, and resolving mobile device technical problems, Duplicate, troubleshoot, and investigate incidents/user issues.
Recommended system and/or content modifications, Document, track and monitor the help request to ensure a timely resolution.
Communicated with non-technical customers as well as technical associates to resolve issues.
Networking2017INE.COMTexas, United StateCCNA Routing & Switching Technologies 200-125 v3.0 in progress-Online Training.
Bachelor of Science: Computer Science and Information Technology2013Ajayi Crowther UniversityOyo, Nigeria
Music, Fashion, Sports and Photography
Windows Server 2012, Redhat, Centos 7 TeamViewer, Remote Desktop Connection, Cloud Computing, Citrix Receiver 4.4x, KeyPass, LDAP, Lotus Note, Afaria, SSCM, Symantic Endpoint Protection, DNS, DHCP, TCP/IP, ServiceNow, Cisco Anyconnect Mobility Client, CUCM, Citrix ZenDesktop, SAP R/3 ECC6.0, Windows Server 2003 and Windows family, MS Office 2003,2007 Windows OS Version 2007,2008,2010 Office 365, Skype for Business, Putty, VNC, Andriod, Adobe Acrobat Suite, IOS, Virtualization, Mobile Devices.