Tier 2/3 network & server troubleshooting, maintenance, and installation. Currently the escalation point between systems, applications, and network administrators. Studying to complete CCNA and CompTia Management+, gain knowledge/skills to acquire CCNP then CCIE.
Windows 10 & 7, embedded
Desktop Supervisor12/2014 to CurrentPartners PharmacyHouston, TX
Oversee team of 4 in hardware, software, network, troubleshooting
Tier 2 & 3 support for 9 pharmacies, 400+ employees and 136 automated Pharmacies.
Implement HPMD in 5 additional pharmacies
Assist with 2007 to 2013 migration
Assist with 2008 to 2012 sever update
Oversee WIN XP to WIN 7 upgrade
Manage quoting and purchase requests
Resolve employee and customer relations issues
Maintain asset control and vendor relations
Senior Desktop Technician03/2012 to 12/2014Advanced PharmacyHouston, Texas
Purchased by Partners Pharmacy Dec 2014.
Tier 1 & 2 Support for 4 pharmacies, over 200 employees and 125 automated pharmacies
Assist with exchange 2003 – 2007 migration
with client side mail migration from internal hosted exchange to Office365
Dell Kace for image deployment
Setup/maintain 100+ UTM Firewalls with VPN, failover, and remote
POE cameras for security/documentation of medication at automated pharmacies
& troubleshoot pharmacy networking to data center over MPLS and VPN
Develop documentation for troubleshooting, escalation, and DR
copy script and image process of RAID PC without data loss
Help Desk Manager04/2010 to 04/2012TAMU College of ArchitectureCollege Station, Texas
Computer/software support for 6500+ clients including windows XP, vista, 7, server 2008, 10.5, 10.6, Autodesk 2012, Adobe CS 5.5, Arc GIS, SPSS and other programs through SCCM, Altiris 6.9, Logmein, and teamviewer.
Remote support for 6 Rio Grande Valley Centers
Implemented PaperCut print tracking to evaluate budget and cost losses providing at cost price with highest quality
Secure printer/hardware/software purchases from multiple venders Develop and implement OSX while integrating with windows ad
Managed print server for staff and student printing
Project manager for new ITS website including large knowledge base of department
Assist with client side mail migration exchange 2003 to 2007
Coordinate WIN XP to WIN 7 and office 2003/7 to office 2010 for all staff and faculty ensuring data integrity
Provide one week training program to new employees
Taught single class sessions to incoming freshman and transfer students
Dispatched 15 Help Desk staff and 4 techs to appropriate level issues maintaining prompt and thorough resolutions
Conflict resolution between college and department staff/faculty
Perform employment processes and evaluations as needed
Documented repair procedures and policies in effort to enhance efficiency and knowledge base.
Inventory Management08/2008 to 03/2010Jack Hilliard DistributingBryan, Texas
Maintain accurate inventory, reconcile daily sales
Train new warehouse employees in order processing
Verify and document bills of laden
Design efficient floor plan for new products
Identify and locate missing inventory
Repair and return to inventory damaged products
Warehouse lead August-December 2008
Implemented objective suggestions from warehouse employees to increase efficiency and safety
Discovered and resolve format errors with new customer account profiles while documenting errors to simplify solving future inaccuracies.
Bachelor of Science: Agricultural Leadership and DevelopmentDecember 2008Texas A&M UniversityAgricultural Leadership and Development