LiveCareer-Resume

desktop supervisor resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary
Tier 2/3 network & server troubleshooting, maintenance, and installation.  Currently the escalation point between systems, applications, and network administrators.  Studying to complete CCNA and CompTia Management+, gain knowledge/skills to acquire CCNP then CCIE.  
Knowledge Base
  • Windows 10 & 7, embedded
  • Exchange (2007/2012)
  • Dell SonicWall
  • VPN/MPLS
  • VOIP(Zultys,Avaya/ESI)
  • Citrix 
  • LANDesk
  • Kaspersky
  • JiraConfluence
  • Sharepoint
  • Windows AD
  • HPDM 4.7
  • ScreenConnect
  • Dell Kace
  • Samanage
  • Framework LTC
  • PaperCut
  • Altiris 
  • Docutrack
Experience
Desktop Supervisor, 11/2014 - Current
Great American Insurance Group Dallas, TX,
  • Oversee team of 4 in hardware, software, network, troubleshooting
  • Tier 2 & 3 support for 9 pharmacies, 400+ employees and 136 automated Pharmacies.
  • Implement HPMD in 5 additional pharmacies
  • Assist with 2007 to 2013 migration
  • Assist with 2008 to 2012 sever update
  • Oversee WIN XP to WIN 7 upgrade
  • Manage quoting and purchase requests
  • Resolve employee and customer relations issues
  • Maintain asset control and vendor relations
Senior Desktop Technician, 02/2012 - 11/2014
'Ike Group Honolulu, HI,
  • Purchased by Partners Pharmacy Dec 2014.
  • Tier 1 & 2 Support for 4 pharmacies, over 200 employees and 125 automated pharmacies
  • Assist with exchange 2003 – 2007 migration
  • Assist with client side mail migration from internal hosted exchange to Office365
  • Develop Dell Kace for image deployment
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  • Setup/maintain 100+ UTM Firewalls with VPN, failover, and remote management
  • Install/Manage POE cameras for security/documentation of medication at automated pharmacies
  • Maintain & troubleshoot pharmacy networking to data center over MPLS and VPN
  • Develop documentation for troubleshooting, escalation, and DR
  • Develop copy script and image process of RAID PC without data loss
Help Desk Manager, 03/2010 - 03/2012
Hca Katy, TX,
  • Computer/software support for 6500+ clients including windows XP, vista, 7, server 2008, 10.5, 10.6, Autodesk 2012, Adobe CS 5.5, Arc GIS, SPSS and other programs through SCCM, Altiris 6.9, Logmein, and teamviewer.
  • Remote support for 6 Rio Grande Valley Centers
  • Implemented PaperCut print tracking to evaluate budget and cost losses providing at cost price with highest quality
  • Secure printer/hardware/software purchases from multiple venders Develop and implement OSX while integrating with windows ad
  • Managed print server for staff and student printing
  • Project manager for new ITS website including large knowledge base of department
  • Assist with client side mail migration exchange 2003 to 2007
  • Coordinate WIN XP to WIN 7 and office 2003/7 to office 2010 for all staff and faculty ensuring data integrity
  • Provide one week training program to new employees
  • Taught single class sessions to incoming freshman and transfer students
  • Dispatched 15 Help Desk staff and 4 techs to appropriate level issues maintaining prompt and thorough resolutions
  • Conflict resolution between college and department staff/faculty
  • Perform employment processes and evaluations as needed
  • Documented repair procedures and policies in effort to enhance efficiency and knowledge base.
Inventory Management, 07/2008 - 02/2010
Jack Hilliard Distributing City, STATE,
  • Maintain accurate inventory, reconcile daily sales
  • Train new warehouse employees in order processing
  • Verify and document bills of laden
  • Design efficient floor plan for new products
  • Identify and locate missing inventory
  • Repair and return to inventory damaged products
  • Warehouse lead August-December 2008
  • Implemented objective suggestions from warehouse employees to increase efficiency and safety
  • Discovered and resolve format errors with new customer account profiles while documenting errors to simplify solving future inaccuracies.
Education
Bachelor of Science: Agricultural Leadership and Development, Expected in December 2008
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Texas A&M University - ,
GPA:
Status - Agricultural Leadership and Development
Certifications CompTIA Network+ COMP001020686394: , Expected in
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GPA:
Status -

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Resume Overview

School Attended

  • Texas A&M University

Job Titles Held:

  • Desktop Supervisor
  • Senior Desktop Technician
  • Help Desk Manager
  • Inventory Management

Degrees

  • Bachelor of Science
  • Certifications CompTIA Network+ COMP001020686394

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