Certifications: A+, ACMT, HDI Desktop Support Technician, Apple Certified Support Professional (ACSP), MCITP (Microsoft Certified IT Professional) KEY STRENGTHS & EXPERTISE Program Management | Demonstrate a strong ability to analyze and solve problems | Program Analysis/Resolution Ability to multi-task and set priorities | Excellent customer service skills | Performance Management | Experience supporting Director and higher-level end users | Strong oral, written and interpersonal communication Critical thinking.
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