Over fifteen years of experience in all facets of Information Technology. Including System Center Configuration Management, project management and service management. Microsoft Systems Management Server support, Process Engineer, and enterprise software deployment. Strong customer service skills,process documentation writing and software trainer.
Software Distribution through SCCM through simple or complex packaging.
Responsible for patch management for 5,000 desktop/laptops through System Center Configuration Manager.
Creating installation packages with Installshield.
Responsible for the health of the SCCM clients and servers.
Assisted in the implementation of SCCM 2007.
Level 3 support for desktop software and hardware.
Proficient in BMC ITSM service delivery software.
Manage the Software Library website for our client.
As Project Leader, implemented Software Update Services 1.0 managing the Active Directory and Group Policies.
Responsible for the patch management for the enterprise through System Update Services.
Implemented the System Update Service console and servers.
Assisted in the upgrade and migration to Systems Management Server 2003 to the entire Andersen Enterprise.
Designed and implemented an interactive Software Control and Distribution web page for manual software installations.
Created several hundred automated self extracting software packages and distributed them through our SMS infrastructure.
Mentored and trained the desktop configuration team on end user software administration, automated deployment, documentation, version control and testing standards. (Following ITIL standards.)
Technical consultant to the business for computer support capabilities.
Tier 3 support for SMS related issues or incidences.
Team Lead within the desktop configuration team to ensure desktop software package creation and distribution standards are followed.
Maintain the web page for a centralized location for Software Control and Distribution. (Following ITIL standards.)
Provided technical support for the hardware, network, application, and voice-related issues supported by the business.
Trained the Andersen Corporation Sales Force on basic computer knowledge
Trainedthe Andersen Corporation Sales Force on basic computer knowledge
Trained Dealers and Distributors on Andersen Corporation's Quoting tool
Trained Andersen employees on their quoting tool and basic computer skills.
Served as a liaison between internal office customers, business systems and network service support staff.
Created training and process documentation.
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