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deskside support specialist resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

I've worked with computers for almost a decade and am constantly fascinated by how far technology has progressed. I appreciate the challenges and learning new processes I'm always eager and determined to find the issue and get it to work, and I'm a quick learner as I always want to learn and grow my skills.

Skills
  • Customer Support
  • Communication Skills
  • Leadership
  • Self-Management
  • IT Troubleshooting
  • Teamwork
  • Ability to Work Under Pressure
  • Ability to Multitask
  • Problem Solving
  • Decision Making
  • Adaptability
  • Microsoft Office/ Office 365
  • Windows 10/MAC
  • Ability to Learn Quickly
Education
Mission College Santa Clara, CA, Expected in 07/2019 Associate of Science : Computer Information Systems - GPA :
Mission College Santa Clara, CA Expected in 07/2016 Associate of Science : Computer Networking Technology - GPA :
Certifications
  • Certificate of Proficiency in Computer Programming
  • Cisco Hardware & Software Certificate
Experience
Flightsafety International Inc. - Deskside Support Specialist
Tucson, AZ, 09/2021 - Current

-Providing on-call support for Launch teams & mission-critical personnel.
- Executive /VIP support and white glove service.
- Managing time-sensitive projects with a high impact on the business unit.
- Creating and implementing standard operating procedures and software documentation.
- Manage company hardware and create users account using Active Directory.
- Manage a project for upgrading /decommissioning 250+ end-of-life systems in the production environment.
- Provide Tier 2/ Tier 3 escalations support before ITIL SLA
- Manage devices and software deployments with System Center Configuration Manager (SCCM).
- Assisted in testing and troubleshooting a new VPN (Cisco AnyConnect and Global Protect) environment before production rollout.
- Supported using Zoom, Teams
- Citrix Remote PC/ Okta
- Phones installing Intune
- Supported Sharp Printer/HP printer

Maxar Technologies - Deskside Support Technician
City, STATE, 09/2020 - 09/2021

- Managed logistics for loaner hardware and break-fix inventory.
- Provided Tier 1/ Tier 2 support to on-site and remote employees.
- Prepared and coordinated with 150+ VPN users to replace expiring RSA tokens.
- Managed asset preparation and deployments to help employees transition to working from home.
- Managed logistics for loaner hardware and break-fix inventory to ensure accurate asset management data.
- Managed daily tickets by ITIL SLA (System Center Services Manager and Cherwell).
- Utilized Active Directory to manage user accounts, file share access, and security groups.

Mission College - (ETS) Instructional Assistant III
City, STATE, 02/2016 - 02/2018
  • Perform technical duties related to computer hardware and software; assist project and maintenance for new and modified systems and programs; maintain, install, troubleshoot, and configure desktop computers and related peripheral equipment.

- Install and configure a desktop computers, laptops, printers, and other desktop peripherals.

-Operated and maintained computers and peripheral equipment; tested and set up hardware and software configurations.

-Workstation troubleshooting; perform configurations of new desktop images.

Mission College - Campus Center Trainer
City, STATE, 2015 - 2017
  • Performed a wide ranges variety of general duties to support specific programs within the department assigned, and to train student workers.

-Using customer service principles, built and maintained positive working relationships with coworkers, other District employees, and the general public.

-Determine and document suitable installation parameters to ensure a smooth integration, transition, and efficiency of new and improved assigned systems with current systems and programs.

-During the construction, maintenance, and implementation of assigned information technology projects, provide technical and functional supervision of vendors, contract personnel, and/or students.

Languages
Tagalog :
Native/ Bilingual
Negotiated :
Pangasinan :
Native/ Bilingual
Negotiated :

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Resume Overview

School Attended

  • Mission College
  • Mission College

Job Titles Held:

  • Deskside Support Specialist
  • Deskside Support Technician
  • (ETS) Instructional Assistant III
  • Campus Center Trainer

Degrees

  • Associate of Science
  • Associate of Science

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