Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Proficient in delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in customer service. Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices.
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Skills
Creative Problem Solving
Issue and Complaint Resolution
Calm and Professional Under Pressure
Verbal and Written Communication
Multitasking and Prioritization
Decision Making
Critical Thinking
Treatment Room Preparation
Clear Communication
Patient Relations
Time Management
Social Perceptiveness
Appointment Scheduling
Cleaning and Organizing
Check-In and Check-Out Procedures
Flexibility and Adaptability
Relationship Building
Work History
10/2020 to Current
Desk Operations SpecialistMayo Clinic – Hills Mobile Home Park, MN,
Patient intake and verification (medical history, medications, allergies, implants) ; vital signs, height and weight
Work closely with unit Doctors and Fellows to schedule appointments for patients that have been ordered, ensuring schedule fits into patients calendar
Answer portal questions from patients, as well as communicating with unit medical team in same forum
Answer phone calls routed to unit regarding orders and procedures for patients
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Registered and verified patient records before triage with most up-to-date information.
Received and routed laboratory results to correct clinical staff members.
Collaborated with assistants and Doctors to prepare and set up rooms with adequate supplies and equipment.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
05/2015 to 10/2020
ManagerLongeviti, Llc – Linthicum, MD,
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Developed and maintained relationships with customers and suppliers through account development.
Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Evaluated report data to proactively adjust and enhance operations.
Applied customer feedback to develop process improvements and support long-term business needs.
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Cross-trained existing employees to maximize team agility and performance.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Accomplished multiple tasks within established timeframes.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Approved regular payroll submissions for employees.
Conducted monthly inventories of raw materials and components on work floor.
Onboarded new employees with training and new hire documentation.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
Delivered feedback to decision-makers regarding employee performance and training needs.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Established and updated work schedules to account for changing staff levels and expected workloads.
Recorded inventory sales into organization's weekly income report.
Maximized performance by monitoring daily activities and mentoring team members.
Handled cash on daily basis, which built trustworthiness and loyalty with owners.
06/2010 to 05/2015
Bar ManagerFour Seasons Hotels Inc – San Francisco, CA,
Took customer orders and capitalized on opportunities to sell special beverage and food options.
Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Maximized customer service by training staff, overseeing operations and resolving issues.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Polished glassware, bussed tables and removed debris to keep customer areas clean.
Poured and prepared mixed drinks for customers daily.
Closed out cash register and prepared cashier report at close of business.
Improved customer service rankings by resolving issues quickly and accurately.
Handled cash on daily basis, which built trustworthiness and loyalty with owners.
Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
Checked ID cards and verified bar guests were of legal age.
Implemented drink prep procedures that significantly reduced wasted stock.
Decreased waste, following strict recipes and drink measurement protocol.
Guaranteed optimal beverage stock by assessing monthly inventory and collaborating with owners for corrective action planning to limit expenses.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Increased profits with enhanced inventory oversight and strategic pricing adjustments.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
07/2004 to 06/2010
Bar/ Restaurant Manager Victoria's Restaurant – City, STATE,
Took customer orders and capitalized on opportunities to sell special beverage and food options.
Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
Reduced inventory costs by evaluating and streamlining vendor selection process.
Orchestrated social functions, formal engagements and business meetings, resulting in significant increase in overall sales.
Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Determined business needs by acquiring client feedback for process improvements.
Improved customer service rankings by resolving issues quickly and accurately.
Maximized customer service by training staff, overseeing operations and resolving issues.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Checked ID cards and verified bar guests were of legal age.
Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
Increased profits with enhanced inventory oversight and strategic pricing adjustments.
Polished glassware, bussed tables and removed debris to keep customer areas clean.
Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing improvement over prior onboarding process.
Merged productivity initiatives while complying with restaurant policies and procedures.
Handled cash on daily basis, which built trustworthiness and loyalty with owners.
Implemented drink prep procedures that significantly reduced wasted stock.
Closed out cash register and prepared cashier report at close of business.
Shrunk inventory costs through proactive evaluation and adjustment of vendor relationships.
Poured and prepared mixed drinks for customers daily.
Decreased waste, following strict recipes and drink measurement protocol.
Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Education
Expected in 06/1987
High School Diploma: Austin High School - Austin, MN, GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
