desk operations specialist resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I have excellent verbal and written communication with strong background cultivating positive relationships and exceeding goals.

  • Family Medicine
  • Taking Client Histories
  • Organization and Time Management
  • Clerical Support
  • Cleaning and Sterilizing
  • Data Entry Software
  • Front Desk Operations
  • Medical Report Preparation
  • Medical Recordkeeping
  • Documenting Vitals
  • Medical Records Verification
  • Patient Billing
  • Insurance Authorizations
  • Computer Proficiency
  • Patient Health Information Access
  • Staff Leadership
  • Efficient and Detail-Oriented
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • POS Systems and Ordering Platforms
  • Answering Customer Questions
  • Cash Register Operations
  • Information Inputting
  • Electronic Information Systems
  • Inbound and Outbound Calling
  • Solving Customer Concerns
  • Policy and Procedure Adherence
  • Administrative and Office Support
  • Excellent Attention to Detail
  • Cultural Awareness
  • Team-Oriented and Cooperative
  • Establishing and Maintaining Customer Relationships
  • Answering Emails
  • Customer Information Databases
Work History
Desk Operations Specialist, 07/2021 to Current
Mayo ClinicNorwalk, WI,
  • Greeted guests entering and exiting facility.
  • Established relationships with guests to grow and retain client base.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Organized patient files and streamlined operations to improve efficiency.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Registered and verified patient records before triage with most up-to-date information.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Received and routed laboratory results to correct clinical staff members.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Waitress, 09/2015 to 10/2021
Bluegreen ResortsDennis, MA,
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
Shift Manager, 10/2009 to 09/2011
Fedex Cross BorderHomestead, FL,
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Excelled in every store position and regularly backed up front-line staff.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Tracked receipts, employee hours and inventory movements.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Trained back-up associates and led crew members in managing operations of storefront.
High School Diploma: , Expected in 06/2012 to Austin Senior High School - Austin, MN

Youth Group Volunteer - Cornerstone Church, Austin MN

Camp Counselor - Shores of St. Andrews Bible Camp - New London, MN

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Resume Overview

School Attended

  • Austin Senior High School

Job Titles Held:

  • Desk Operations Specialist
  • Waitress
  • Shift Manager


  • High School Diploma

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