Desk Operations Specialist Resume Example Mayo Clinic

Emily

Poppe

Professional Summary

Experienced Desk Operations Specialist with administrative expertise in a customer service environment. Competent in using EPIC for patient scheduling and information management. Engages complex problem solving, time management, and prioritization skills to meet administrative needs. Demonstrated history of facilitating patient flow through excellent organization and communication skills.

Skills

Scheduling Appointments
Office Administration
Superior general office and organizational skills
Staff training and development
Exceptional customer service
Accuracy and attention to detail with ability to multi-task
Excellent work ethic
Phone experience

Innovative and creative
Overseen employees work
Problem Solving
Team Leadership
Fluent in Microsoft Office
HIPAA regulations
Information security Ambassador

Education

Scottsdale Community CollegeScottsdale, AZAssociate Degree: Network Administration

In Progress

Central High SchoolRapid City, SDHigh School Diploma

Work History

Mayo Clinic- Desk Operations Specialist
Phoenix, AZ04/2018 - Current

Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Updated medical records with current vitals, such as height, weight, temperature and blood pressure.
Organized medical charts for patients by assembling patient arrival notifications, labels, and adding medical records to charts.
Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall growth.
Maintained confidentiality of patient data and condition at all times to safeguard health information.
Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.

Mayo Clinic- Information Security Ambassador
Phoenix, AZ10/2019 - Current

Highly motivated Information Security Ambassador who feels passionate about protecting Mayo Clinic's patients, data and property.
Works as an advocate for a safer environment while promoting information security at Mayo Clinic.
Raises awareness, leads by example, distributes timely information to co-workers and reminds every one of their role in keeping Mayo Clinic safe.

MidFirst Bank- Teller I/Vault Teller
Scottsdale, AZ07/2017 - 04/2018

Performed general teller duties, including handling drive thru line, handling cash, balancing cash drawers, performing loan payments, issuing cashier's checks and money orders, checking account information and handling indoor line.
Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content.
Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
Explain, promote, or sell products or services such as travelers' checks, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
Upheld strict financial controls by keeping funds secure and accurately transferring monies.
Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
Followed up with customers regularly, which helped to build long lasting relationships and boost business opportunities.
Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.

Pizza Ranch- Shift Leader
Rapid City, SD09/2013 - 06/2017

Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
Trained new employees in various positions and gave feedback on daily work performance to increase productivity and caller satisfaction.
Kept employees operating productively and working on task to meet business and customer needs.
Maintained order accuracy and customer satisfaction by double-checking all orders before giving food to customers.
Distributed individual assignments to team members and monitored progress during shifts.
Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
Established long-term customer relationships through prompt and courteous service.
Oversee employee work in front and back of house to ensure compliance with company policies, regulations, and food safety guidelines.
Worked with team members to increase individual performance and set realistic improvement goals.

Resume Overview

Companies Worked For:

Mayo Clinic
MidFirst Bank
Pizza Ranch

School Attended

Scottsdale Community College
Central High School

Job Titles Held:

Desk Operations Specialist
Information Security Ambassador
Teller I/Vault Teller
Shift Leader

Degrees

Associate Degree : Network Administration
High School Diploma

Desk Operations Specialist Resume Example

Resume Score: 80%

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