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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Experienced Design Engineer with a background driving engineering projects. Action-oriented with strong ability to communicate effectively with tech and cross functional audiences. Excellent team and project management skills. Willing to assist, follow or lead if required.

Skills
  • Microsoft Office, SAP, Teamcenter, Microstation V8 PowerDraft, Auto Cad 2018,
  • Certified NX10 Essential for Desigbers
  • SolidWorks 2018 NX, (CAD/CAM)
  • Certified Intermediate NX Designer and Assemblies
  • Certified Engineering Technology/ Basic Auto Cad
  • Certified Slide Caliper Measurement
  • Certified Angle Measurement
  • Certified OSHA 10 hour construction Health and Safety
  • Certified Adult and Pediatric first aid and CPR/ AED
Experience
06/2018 to 11/2019 Design Engineer Lifetime Brands | Pawtucket, RI,
  • Collaborated with design and test development engineers to resolve product and process issues.
  • Wrote protocols, qualification documents, test plans and reports.
  • Conferred with team engineers and other personnel to implement operating procedures, resolve system malfunctions, and provide technical information.
  • Attended cross-functional product meetings to discuss parts sourcing, lead times and production schedules.
  • Analyzed rail product design requirements and recommended solutions to conflicts.
  • Researched suppliers of raw materials and finished goods.
  • Assisted with design of engineering projects, including rail track products, parts and components.
  • Researched and analyzed customer design proposals, specifications, manuals and other data.
  • Specified system components or direct modification of products to conform with engineering design and performance requirements.
  • Used CAD software to create models and simulations for use by manufacturing team.
  • Led cross-functional design team to share design technology across departments to improve operational efficiency.
  • Selected manufacturing methods, fabrication and product designs.
  • Applied best techniques, procedures and theories to researching, analyzing and designing mechanical equipment and components.
  • Sketched outline designs and used CAD programs, including Solidworks and NX 10 to create detailed design and specifications.
  • Established strong partnerships with stakeholders, including Design Engineers and shop floor associates through active response and open communication.
  • Conferred with team engineers to implement operating procedures and resolve system malfunctions.
  • Developed and enforced standards, procedures and compliance.
  • Devised and initiated engineering solutions to variety of project and design issues.
09/2016 to 02/2017 Customer Service Representative Agilent Technologies, Inc. | Portland, OR,
  • Assisted customers with questions and doctors appointments.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Trained 22 new employees over 3 months in procedures and policies in order to maximize team performance.
  • Answered 80+ inbound calls per day and directed to designated individuals or departments.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Upheld privacy and security requirements established by State and Federal regulatory agencies.
  • Documented conversations with customers to track requests, problems and solutions.
05/2015 to 09/2016 Fabrication Assistant Ess Metron | Denver, CO,
  • Performed site evaluations, customer surveys and team audits.
  • Utilized ERP systems to compile data gathered from various sources.
  • Recognized by management for providing exceptional customer service.
  • Delivered JIS/ JIT Sequence parts to customer locations on time per order.
  • Verified product quality by checking products for accuracy and completing necessary adjustments.
  • Operated heavy machinery to prepare metal products according to customer specifications.
  • Performed finishes by trimming and deburring to create smooth surfaces and joints of assembled parts.
  • Followed lean manufacturing principles at all times.
  • Fabricated Facia, Spoiler and Rocker Panels per design specifications.
  • Used power tools to grind, sand and polish metal and plastics products.
  • Performed tests and inspections on final products to check quality.
  • Fabricated and altered parts with metal hammers, punches, drills and shears.
  • Monitored materials levels, organized supplies and minimized waste.
  • Assembled machinery from component parts, following prescribed instructions to support correct configurations.
  • Retrieved correct materials from product inventory to perform various fabrication duties.
09/2011 to 02/2015 Production Technician Danaher | Rock Island, IL,
  • Operated heavy machinery to prepare metal products according to customer specifications.
  • Prepared metals for industrial processes by cleaning, degreasing and removing impurities from raw materials.
  • Fabricated and altered parts with metal hammers, punches, drills and shears.
  • Verified product quality by checking products for accuracy and completing necessary adjustments.
  • Performed finishes by trimming and deburring to create smooth surfaces and joints of assembled parts.
  • Monitored materials levels, organized supplies and minimized waste.
  • Used power tools to grind, sand and polish metals, plastics and wood products.
  • Welded transmission hubs per design specifications.
  • Performed tests and final inspections on Torque converters and Silencer products to meet quality standards.
  • Improved knowledge and productivity through continuous education and learning from foreman and senior assemblers.
  • Retrieved correct materials from product inventory to perform various fabrication duties.
  • Assembled machinery from component parts, following prescribed instructions to support correct configurations.
  • Operated Pump line and CNC lathes (3 and 4 axel)
Education and Training
Expected in 08/2018 Associate of Science | Engineering Technology Wallace State Community College - Hanceville, Hanceville, AL GPA:
Expected in 05/2007 High School Diploma | West Point High School, Cullman, AL GPA:

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Resume Overview

School Attended

  • Wallace State Community College - Hanceville
  • West Point High School

Job Titles Held:

  • Design Engineer
  • Customer Service Representative
  • Fabrication Assistant
  • Production Technician

Degrees

  • Associate of Science
  • High School Diploma

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