LiveCareer-Resume

deputy town clerk resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Accommodating Client Care Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Skills
  • Problem-Solving Abilities
  • Professional Correspondence
  • Payment Collection
  • Account Management
  • Public Policy
  • Office Management
  • Dispute Resolution
  • Bank Deposits
  • File Management
  • Computer Skills
  • Reliable and Trustworthy
  • Conflict Resolution
  • People Skills
  • Data Management
  • PPE Use
  • Critical Thinking
  • MS Office
  • Organizational Skills
  • Customer Service
  • Sorting and Processing Donations
  • Telephone Etiquette
  • Cleaning Tasks
  • Materials Tracking
  • Office Equipment Maintenance
  • Mail Sorting
  • Answering and Directing Calls
Experience
Deputy Town Clerk, 02/2019 to 04/2020
Change Healthcare Inc.Chattanooga, TN,
  • 11.00 Per Hour/ 10 + Hours Per Week
  • Collect tax money and process vehicle registration
  • File paperwork and fill out paperwork and forms
  • Process fishing and hunting licenses as well as ATV, snowmobile, & boat registrations
  • Handle cash drawer and cash deposits
  • Answer phones and use fax machine
  • Created balance sheets, income statements and tax reports.
  • Collected taxes, monitored payment plans and imposed deadlines on delinquent taxpayers.
  • Set up and monitored payment plans and processed payments.
  • Administered permits for dog licenses, live music, events and businesses.
  • Established and maintained variety of automated and manual files and records.
  • Assisted with clerical duties at city hall by performing copying, scanning, faxing and data entry tasks and scheduling appointments.
  • Assisted in preparing ordinances and resolutions proposed by governing body for approval, notified legal organization of meetings, dates and times and distributed communications to appropriate parties.
  • Supported municipal operations by processing financial transactions, reconciling vendor invoices, delivering on-call clerical support to district offices and assisting with month-end accounting.
Mail Clerk, 09/2014 to 01/2016
Hy-VeeForest City, IA,
  • 18.65 Per Hour/ 36 Hours Per Week
  • Maintained small post office to post office regulation standards
  • Provided customers with a positive experience by properly processing customer shipping and providing reliable services
  • Accurately addressed customer concerns through providing information and/ or helping them contact a person that may be able to better address their concerns
  • Maintained a safe working environment for the office i maintained
  • Efficiently and accurately balanced cash drawer, stamp stock, and deposits
  • Kept paper and electronic records in organized manner
  • Ordered supplies for the office.
  • Received, sorted and organized incoming letters and packages.
  • Operated mail processing equipment and manually sorted mail.
  • Organized and monitored mail supplies and general office supplies for mailroom.
  • Operated photocopier to print, collate and fold documents.
  • Loaded mail into cart to prepare for interdepartmental delivery route.
  • Applied appropriate postage to outgoing mail using postage machine or mailing labels.
  • Identified undeliverable mail and applied markups to return to sender.
  • Weighed items using electronic scale to calculate shipping costs.
  • Reordered supplies when stock ran low to maintain necessary levels.
Convenience Store Clerk, 05/2012 to 09/2014
ApplicantproWilmington, NC,
  • 9.50 Per
  • Hour / 25 Hours Per Week
  • Maintained customer satisfaction through providing a clean efficient workplace and maintaining an organized fast pace to processing orders
  • Maintained a cash drawer and deposit accurately
  • Insured there was no theft of product by maintaining surveillance and properly securing the store at close.
  • Greeted and engaged customers warmly and generated heavy return business, often learning customer names, product preferences and interests.
  • Restocked shelves continuously with creative displays, keeping products available, visible and eye-catching to customers.
  • Recognized and respected customer time constraints and preferences by quickly completing transactions for hurried customers while taking time to connect with customers wishing to visit.
  • Assisted management with product display ideas and implemented new displays and initiatives toward greater customer accessibility and increased sales.
  • Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
Client Care Specialist, 06/2020 to Current
SAVES-Small Animal Veterinary EmergencyCity, STATE,
  • 18.19 Per Hour / 36+ Hours Per Week
  • Developed and reviewed service plans in consultation with clients and performed follow-ups assessing quantity and quality of services provided
  • Maintained case history records and prepared reports
  • Kept case history records updated and prepared regular reports
  • Cleaned treatment areas, examination rooms, and laboratories
  • Collected and distributed mail and packages for office-wide staff
  • Supported veterinarians and technicians in carrying out procedures
  • Created positive, professional relationships with animals and owners
  • Assisted with surgical procedures by preparing equipment and passing instruments
  • Assisted with billing by verifying patients' insurance coverage and following up on missing and incorrect information
  • Gathered information from patients, processed registration paperwork, and collected payments
  • Kept reception area stocked with coffee, snacks, and supplies
  • Backed up medical staff by helping clean and prepare rooms for patients
  • Classified patient information correctly for billing and medical staff
  • Helped patients by telephone and in-person to resolve various billing and scheduling issues
  • Entered updated information in patient account pages and charts
  • Supported accounting by reconciling daily payment charges and maintaining accurate records
  • Created positive environment by maintaining neat lobby areas and greeting each person promptly
  • Checked patients in and out of appointments
  • Completed insurance claim forms or other required paperwork
  • Managed registration desk by answering telephones and greeting incoming patients
  • Received, answered and responded to telephone calls
  • Greeted visitors and communicated to assess needs and provide direction.
  • Resolved client issues by correcting immediate problems and communicating with staff.
  • Created and updated client records by entering general data, services provided and invoice information.
  • Used telephone, email and web chat services to answer customer questions.
Education and Training
High School Diploma: , Expected in 01/2009 to Reading Memorial High School - Reading, Ma
GPA:
: Wildlife Management, Expected in to Unity College - Unity, ME
GPA:

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Resume Overview

School Attended

  • Reading Memorial High School
  • Unity College

Job Titles Held:

  • Deputy Town Clerk
  • Mail Clerk
  • Convenience Store Clerk
  • Client Care Specialist

Degrees

  • High School Diploma
  • Some College (No Degree)

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