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Deputy Juvenile Correctional Officer I Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.

Skills
  • Safety and security
  • Search procedures
  • Crisis intervention training
  • Safety and security enforcement
  • Correctional facility procedures
  • Suicide prevention training
  • Inmate behavior modification tactics
  • Conflict resolution skills
  • Relationship building and management
  • File and records management
  • Emergency Response
  • Self-defense techniques
Work History
08/2012 to 07/2015 Deputy Juvenile Correctional Officer I City Of Augusta Ga | Augusta, GA,
  • Data processing of inmate records.
  • Managed highly sensitive inmate documents, and property.
  • Processed weekly and monthly reporting for supervisors, and administration.
  • Created, and updated daily reports, and logs used in housing unit pertaining to behavior, school, medical, and unit separation.
  • Cross trained in other areas such as, Control, Intake Unit, Institutional Safety Unit, and Medical Transport.
  • Performed clerical functions such as, filing, faxing, sending emails, and copying.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Searched building and grounds, living quarters and work areas for contraband.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Conducted routine and emergency head counts.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Maintained custody and control of 10-50 inmates housed in specific security units.
  • Observed behavior of residents individually and in groups.
  • Completed maintenance checks and reported results to management.
  • Completed intake paperwork, and searches.
  • Addressed inquiries from general public, other staff, and inmates to resolve concerns.
  • Arranged for medical and dental care of inmates.
  • Restrained juvenile inmates when disturbances required physical intervention.
  • Supervised and directed juvenile movement during various activities on and off campus.
  • Oversaw 5-10 juveniles in correctional residential facility setting.
02/2007 to 08/2012 Records Clerk First Lutheran Church | Austin, TX,
  • Updated records with new information.
  • Assisted with typing, data entry and answering incoming calls as required.
  • Followed confidentially regulations to maintain privacy.
  • Sorted all paperwork and documents alphabetically and according to dates and significance.
  • Followed up with staff and other lae enforcement agencies by phone and email regarding missing or needed information and compiled retrieved information into files.
  • Administered gathering and preparation of priority arrest reports, within strict deadlines needed for court.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Conducted research, gathered information from multiple sources and presented results.
  • Handled 10-50 calls per 8 hour shift to address customer inquiries and concerns.
  • Completed audits to ensure compliance with relevant DOJ regulations.
  • Carried out day-day-day duties accurately and efficiently.
  • Performed searches of female inmates for contraband, and weapons.
03/2002 to 12/2006 Director of Administration Dollar Rent A Car | City, STATE,
  • Supported timely and accurate administrative task completion.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.
  • Identified and resolved operations challenges to promote alignment with business strategy.
  • Entered and maintained departmental records into company database.
  • Generated reports.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Recruited, hired, trained and supervised staff and implemented mentoring program that offered positive employee engagement.
  • Decreased corporate costs by researching pricing, ordering and maintaining office equipment.
  • Codified office structures and processes to promote teamwork and performance.
  • Prepared daily reports to assist business leaders with key decision making and strategic operational planning.
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Optimized guest experience by inspecting properties prior to vehicle rentals, coordinating repairs, maintenance, and upgrades.
  • Executed sales and marketing initiatives to increase revenue for company.
  • Drafted quotes, confirmed orders and managed transfers to handle rental needs efficiently.
  • Partnered with outside sales to identify critical accounts with growth opportunities.
  • Increased oversight of 1 location to 3 locations.
Education
Expected in 2002 Bachelor of Arts | Organizational Leadership National University, Costa Mesa, CA GPA:

Completed 60 credits toward by BA in Organizational Leadership.

Expected in No Degree | General Education Long Beach City College, Long Beach, CA GPA:
Expected in 06/1999 High School Diploma | Bell Gardens High School, Bell Gardens, CA, GPA:

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Resume Overview

School Attended
  • National University
  • Long Beach City College
  • Bell Gardens High School
Job Titles Held:
  • Deputy Juvenile Correctional Officer I
  • Records Clerk
  • Director of Administration
Degrees
  • Bachelor of Arts
  • No Degree
  • High School Diploma