Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Experience
10/2016 to Current
Deputy Court Administrator for Juvenile ServicesRes-Care, Inc. – Kenosha, WI,
Oversight of all child welfare and juvenile justice operations with an emphasis on introducing innovative practices while maintaining emphasis on serving the needs of the families and children that come before the court
Communicated Family Division philosophies and policies, trained employees on best practices and protocols and documented performance
Analyzed and identified improvements to implement in Family Division systems and controls
Supported development of general fund and child care fund budgets and financial projections
Establish and maintain all service contracts for the Family Division
Responsible for writing all grants for the department, monitoring all grant programs, submitting grant reports, and submitting all grant data
Select and hire all staff, identify staff development needs, and assure that staff are trained
Assure proper labor relations and conditions of employment are maintained
Oversight of the probation department, the adoption department, the records department, and the Juvenile Justice Center facility, and direct the activities of 65 professional and non-professional staff in the Family Division
Develop and implement programs for court-involved youth including community-based programs and residential placements and monitor the efficacy of programs by analyzing data
Liaison to community stakeholder groups, the Board of Commissioners, Judicial and Court leadership
Review and analyze legislation and court rules as they pertain to the functions of the Family Division of the Court
09/2015 to 10/2016
Juvenile Services SupervisorPalomar Health – Temecula, CA,
Administration of Adoption Department and Juvenile Records Departments
Handled all personnel matters for 20 staff
Ensured quality customer service
Monitored proper filing of all Family Division cases and case flow management according to State Court Administrative Office standards
Reviewed court orders for accuracy and Title IV-E compliance
Monitored monthly judicial time-guideline reports
Submitted monthly probation caseload data, defender program statistics and monthly reports to State Court Administrative Office
Worked closely with Michigan Department Health & Human Services (MDHHS) Court Liaison on Child Welfare processes
Resolved questions and complaints raised by Judges and Court personnel, attorneys, MDHHS, Juvenile Probation, and the public
07/2012 to 09/2015
Adoption SupervisorAtlas Technical Consultants, Inc. – Boise, ID,
Administration of Adoption Department
Assigned all adoption cases to manage caseloads
Handled personnel issues for 4 staff
Conducted monthly staff meetings to ensure timely processing of adoption files
Reviewing all adoption reports for accuracy
Advised staff on case file recommendations
Development and Coordinated post-termination review dockets for Judge Barkey and Judge Gadola
Processed all state-ward adoptions to ensure timely finalization
Planned annual Adoption Day event
02/2009 to 06/2012
Executive DirectorChild Abuse Prevention Council Of Shiawassee County – City, STATE,
Administration agency of programs including Prevention Programs, the Child Advocacy Center Program, and the Baby Pantry Program
Maintained financial operations, developed and monitored annual budget
Oversaw strategic planning to develop, enhance and enforce organization mission
Responsible for grant writing and grant administration
Handled all personnel issues for 4 staff
Developed new program initiatives including evidence-based practices
Responsible for community collaborations
Represented the agency at local, state and national conferences
Developed policies to maintain accreditation
Shared mission of organization with public through successful community outreach and marketing strategies
09/2006 to 06/2012
Forensic InterviewerChild, Child Abuse Prevention Council Of Shiawassee County – City, STATE,
Conducted forensic interview of child victims of sexual and physical abuse for local law enforcement, Department of Human Services, and Prosecutor’s Office
Conducted multi-disciplinary team meetings before and after interview to establish interview protocol, plan of action, and make recommendations to multi-disciplinary team
Conducted monthly case review meetings
Provided family with assessment of interview and referrals for crisis counseling, on-going therapy, and emergency services
Maintained all paperwork and database to track children who received services.
Testified in court cases to back up case evidence and detail timelines
12/2004 to 10/2005
Site Supervisor/TherapistTraining And Treatment Innovations, Inc – City, STATE,
Supervised intensive mental health programs including Adult and Children’s Outpatient Therapy, Adult Casemanagement, Wraparound, Medication Clinic, and ACT program with over 300 clients and 30 staff
Responsible for supervision of all programs, all clinical staff, medical staff, office staff, billing staff and interns
Supervision of staff included interviewing, hiring, training, disciplining, firing, and performing performance reviews
Maintained fee for service and net/cost contracts for all programs and oversight of clinic budget
Conducted intake interviews, made psychological and substance abuse diagnostic determinations and subsequent level of care decisions
Coordinated with local Community Mental Health to insure clients receive services
Insured quality of services by reviewing all program charts
Acted as liaison with other systems of care and community organizations such as CMH, SF/SC, DHS and Community Collaborative Body
Attended monthly meetings with Administration Team, CMH, SF/SC, and Community Collaborative Body
Prepared monthly reports for Administration Team, TTI Finance Department, CMH, DHS and SF/SC
Carried a small caseload of therapy clients that included both children and adults and provided therapy services
09/2002 to 12/2004
Wraparound Facilitator/SupervisorTraining And Treatment Innovations, Inc – City, STATE,
Supervision of staff included interviewing, hiring, training, disciplining, firing, and performing performance reviews
Provided intensive home-based support for families with children who have been diagnosed with severe emotional disturbance and are at risk from removal from their home
Conducted initial assessment and completed service plan
Coordinated needs as identified in the service plan and acted as liaison with other systems of care including mental health, juvenile justice, local schools, SF/SC and DHHS
Prepared monthly reports for CMH, Community Team, SF/SC, and DHS
Provided crisis intervention services and assisted in linking families with emergency assistance when needed
03/2001 to 09/2002
Coordinator of Mentoring/Parent CoachingTraining And Treatment Innovations, Inc. – City, STATE,
Training and Treatment Innovations, Inc
Coordinated mentors/parent coaches for families with children who have been diagnosed with a severe emotional disturbance
Supervised mentors and parent coaches which included interviewing, hiring, training, disciplining, firing, and performing performance reviews
Conducted initial assessment and completed plans of service
Coordinated services for families and linked with services and resources that are outlined in the plan of service
Maintained all paperwork and files associated with services
Prepared bi-weekly payroll reports for finance department
Conducted monthly meetings with families and assigned mentor or parent coach
02/1999 to 03/2001
Training CoordinatorTraining And Treatment Innovations, Inc – City, STATE,
Coordinated and conducted trainings for agency clinical and non-clinical staff
Prepared custom training course materials and presentations for corporate training
Managed training calendars to inform participants of upcoming training session topics and dates
Coordinated training session logistics by preparing equipment and securing facilities
Organized handbook and course documentation for participants
Evaluated effectiveness of training programs and recommended improvements to upper management
Enrolled employees in off-site training opportunities by registering staff in training courses
Education and Training
Expected in 01/2004
Masters of Art: Counseling Oakland University - , GPA:
Expected in 01/1992
Bachelors of Art: Psychology Western Michigan University - , GPA:
Activities and Honors
Board Member/Treasurer, Child Abuse Prevention Council of Shiawassee County
Trustee of Michigan Association of Family Court Administrators
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