Well-qualified administrative professional with remarkable data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight.
Skills
Customer service
Mail management
Data entry documentation
Sensitive material handling
File and data retrieval systems
Office equipment proficiency
Microsoft Office Suite
Administrative support
Time management
Education and Training
Saint Leo UniversityNewport News, VirginiaExpected in 06/2008 ā āBachelor of Arts:Business Administration, Health Services Management - GPA:
Saint Leo UniversityNewport News, VirginiaExpected in 06/2006 ā āAssociates of Arts: - GPA:
Virginia Health ServicesNewport News, VA, Expected in 01/2010 ā ā:Certified Nursing Assistant - GPA:
Experience
Berry, Appleman & Leiden - Deputy Clerk II Criminal Division Dallas, TX, 11/2020 - Current
Processes pleadings/orders such as motions, notices, orders, certificate of analysis, answer to discovery, pre-trial reports, victim impact statements, and exhibits into Circuit Case Management System (CCMS).
Issues witness subpoenas and subpoena duces tecums to obtain confidential information such as school and medical records.
Certifies search warrants, assign search warrant numbers, and process sealed search warrants.
Conducts background check for employment and certifications.
Researches and investigates cases for state police, local, state, and federal agencies.
Attends monthly docket call hearings to schedule hearing dates such as jury trials, revocation hearings, and traffic appeals.
Handles incoming calls and directs callers to appropriate department or employee.
Assembles paperwork and relevant files and briefs for use by judge at hearings and trials, using discretion to indicate key information relevant to judgment and prosecution decisions.
Fulfills document requests from attorneys, keeping records of documents provided.
Acts as court cashier, processing billing and payments for fines, restitution and other court fees, also recording details of payment and reporting missed deadlines or delinquency.
Works closely with delinquent account holders to collect and reconcile accounts through approved channels.
Advises supervisors, judges and other office members on records, case status and other developments, alerting of approaching deadlines and procedural requirements.
Attends required meetings and training sessions to develop and maintain understanding of current court procedures and laws.
Evaluates applications assessment results to determine eligibility and acceptance.
Responds to customer issues to provide immediate resolution and improve retention.
Sorts and distributes incoming faxes, letters and emails for office distribution.
Examines legal documents and assures adherence to laws and court procedures.
Updates and maintains court calendar, responds to inquiries about court dates. In addition, schedules bond appeals.
Follows department's data integrity processes to verify confidentiality of case and record information.
Opens, read and replies to e-mails, letters and correspondence on behalf of the department.
Tracks cases, entering filings, hearings, trials and judgments and closing cases when complete.
Answers face-to-face and telephone requests for information about case filings. Case filings to include restoration of rights, name changes, divorces, civil suits, and appeals.
Liaises with general public to process document requests and provide customer service by phone or email and in person, keeping records of payments and documents provided.
Issues marriages licenses.
Scans jury questionnaires for the city of Newport News into ezJury data base for jury pool. Also Submits jury exclusions and deferments for approval or denial by Judge.
Archcare - Office Services Assistant New York, NY, 06/2018 - 11/2020
Worked directly under Office Services Supervisor.
Managed reception and lobby area, greeted visitors, checked in clients, and responded to requests for information.
Answered multi-line phone system and engaged with clients in friendly, professional manner.
Answered and responded to office related operations such as probation and parole policies and procedures.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Drafted supervision conditions order by the Judge such as sentencing, probation, good behavior, substance abuse testing, restitution, and mental health evaluations into Virginia Corrections Information System (CORIS).
Ensured Virginia Crime Codes were accurate on supervision conditions signed by probationers.
Reviewed court docket daily for sentencing and revocation hearings of defendants to monitor probation ordered by circuit court Judges.
Researched release dates for inmates to ensure probationers reported in a timely manner. Also reported non-compliant probationers followed by request submitted to the court for capias or show cause.
Assigned pre-sentencing reports to probation officers and mailed pre-sentencing packages to defendants for completion.
Entered correspondence from courts and other agencies into Virginia CORIS. In addition, received email correspondence from other agencies and responded in a timely manner.
Handled mail duties, including picking up, sorting and distributing to all departments and personnel.
Worked with Office Services Supervisor to identify office-specific issues and recommend solutions, executing sound judgment to resolve administrative matters.
Monitored restitution payments of probationers.
Maintained office supplies inventory by checking and monitoring stock.
Created files, organized and maintained filing and document management systems by coordinating, archiving and purging files.
Maintained Certification of Virginia Criminal Network System (VCIN) during employment with the department.
Conducted and initialized background checks for potential employees and probationers, using VCIN.
Entered all client data into Virginia CORIS, maintaining information confidentiality to avoid breaches.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Interviewed offenders for intake, recorded information such as employment status, prescribed medications, mental health diagnosis, and place of residence.
Gathered information about offendersā backgrounds by talking to offenders, families and friends, as well as other people with relevant information.
Supported clerical needs of Thirty Five Probation and Parole Officers, including taking messages, scanning documents, preparing files, and investigated research.
Took detailed notes in meetings and disseminated information afterward.
Referred offenders to appropriate community agencies to complete services in compliance with court orders.
Created, organized and maintained files, case notes and electronic databases.
Reviewed files, records and other documents to obtain information or respond to requests.
Riverside Health System - Certified Nursing Assistant City, STATE, 05/2013 - 06/2018
Answered and screened phone calls on a multi-line telephone.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Consulted with nurses to develop patient care plans and evaluate treatment options.
Electronic charting on patients using Patient Care Database.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Reported to nurse and doctor on routine matters concerning the health and care of patients.
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Administered personal nursing assistance in pre- and post-operative situations.
Required to maintain CNA Licensure, CPR and Basic Life Skills Certification.
Attended in-services to maintain and learn new skills.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
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