(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Well-qualified administrative professional with remarkable data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight.

  • Customer service
  • Mail management
  • Data entry documentation
  • Sensitive material handling
  • File and data retrieval systems
  • Office equipment proficiency
  • Microsoft Office Suite
  • Administrative support
  • Time management
Education and Training
Saint Leo University Newport News, Virginia Expected in 06/2008 Bachelor of Arts : Business Administration, Health Services Management - GPA :
Saint Leo University Newport News, Virginia Expected in 06/2006 Associates of Arts : - GPA :
Virginia Health Services Newport News, VA, Expected in 01/2010 : Certified Nursing Assistant - GPA :
Berry, Appleman & Leiden - Deputy Clerk II Criminal Division
Dallas, TX, 11/2020 - Current
  • Processes pleadings/orders such as motions, notices, orders, certificate of analysis, answer to discovery, pre-trial reports, victim impact statements, and exhibits into Circuit Case Management System (CCMS).
  • Issues witness subpoenas and subpoena duces tecums to obtain confidential information such as school and medical records.
  • Certifies search warrants, assign search warrant numbers, and process sealed search warrants.
  • Conducts background check for employment and certifications.
  • Researches and investigates cases for state police, local, state, and federal agencies.
  • Attends monthly docket call hearings to schedule hearing dates such as jury trials, revocation hearings, and traffic appeals.
  • Handles incoming calls and directs callers to appropriate department or employee.
  • Assembles paperwork and relevant files and briefs for use by judge at hearings and trials, using discretion to indicate key information relevant to judgment and prosecution decisions.
  • Fulfills document requests from attorneys, keeping records of documents provided.
  • Acts as court cashier, processing billing and payments for fines, restitution and other court fees, also recording details of payment and reporting missed deadlines or delinquency.
  • Works closely with delinquent account holders to collect and reconcile accounts through approved channels.
  • Advises supervisors, judges and other office members on records, case status and other developments, alerting of approaching deadlines and procedural requirements.
  • Attends required meetings and training sessions to develop and maintain understanding of current court procedures and laws.
  • Evaluates applications assessment results to determine eligibility and acceptance.
  • Responds to customer issues to provide immediate resolution and improve retention.
  • Sorts and distributes incoming faxes, letters and emails for office distribution.
  • Examines legal documents and assures adherence to laws and court procedures.
  • Updates and maintains court calendar, responds to inquiries about court dates. In addition, schedules bond appeals.
  • Follows department's data integrity processes to verify confidentiality of case and record information.
  • Opens, read and replies to e-mails, letters and correspondence on behalf of the department.
  • Tracks cases, entering filings, hearings, trials and judgments and closing cases when complete.
  • Answers face-to-face and telephone requests for information about case filings. Case filings to include restoration of rights, name changes, divorces, civil suits, and appeals.
  • Liaises with general public to process document requests and provide customer service by phone or email and in person, keeping records of payments and documents provided.
  • Issues marriages licenses.
  • Scans jury questionnaires for the city of Newport News into ezJury data base for jury pool. Also Submits jury exclusions and deferments for approval or denial by Judge.
Archcare - Office Services Assistant
New York, NY, 06/2018 - 11/2020
  • Worked directly under Office Services Supervisor.
  • Managed reception and lobby area, greeted visitors, checked in clients, and responded to requests for information.
  • Answered multi-line phone system and engaged with clients in friendly, professional manner.
  • Answered and responded to office related operations such as probation and parole policies and procedures.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Drafted supervision conditions order by the Judge such as sentencing, probation, good behavior, substance abuse testing, restitution, and mental health evaluations into Virginia Corrections Information System (CORIS).
  • Ensured Virginia Crime Codes were accurate on supervision conditions signed by probationers.
  • Reviewed court docket daily for sentencing and revocation hearings of defendants to monitor probation ordered by circuit court Judges.
  • Researched release dates for inmates to ensure probationers reported in a timely manner. Also reported non-compliant probationers followed by request submitted to the court for capias or show cause.
  • Assigned pre-sentencing reports to probation officers and mailed pre-sentencing packages to defendants for completion.
  • Entered correspondence from courts and other agencies into Virginia CORIS. In addition, received email correspondence from other agencies and responded in a timely manner.
  • Handled mail duties, including picking up, sorting and distributing to all departments and personnel.
  • Worked with Office Services Supervisor to identify office-specific issues and recommend solutions, executing sound judgment to resolve administrative matters.
  • Monitored restitution payments of probationers.
  • Maintained office supplies inventory by checking and monitoring stock.
  • Created files, organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Maintained Certification of Virginia Criminal Network System (VCIN) during employment with the department.
  • Conducted and initialized background checks for potential employees and probationers, using VCIN.
  • Entered all client data into Virginia CORIS, maintaining information confidentiality to avoid breaches.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Interviewed offenders for intake, recorded information such as employment status, prescribed medications, mental health diagnosis, and place of residence.
  • Gathered information about offenders’ backgrounds by talking to offenders, families and friends, as well as other people with relevant information.
  • Supported clerical needs of Thirty Five Probation and Parole Officers, including taking messages, scanning documents, preparing files, and investigated research.
  • Took detailed notes in meetings and disseminated information afterward.
  • Referred offenders to appropriate community agencies to complete services in compliance with court orders.
  • Created, organized and maintained files, case notes and electronic databases.
  • Reviewed files, records and other documents to obtain information or respond to requests.
Riverside Health System - Certified Nursing Assistant
City, STATE, 05/2013 - 06/2018
  • Answered and screened phone calls on a multi-line telephone.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Electronic charting on patients using Patient Care Database.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Reported to nurse and doctor on routine matters concerning the health and care of patients.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Administered personal nursing assistance in pre- and post-operative situations.
  • Required to maintain CNA Licensure, CPR and Basic Life Skills Certification.
  • Attended in-services to maintain and learn new skills.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.

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School Attended

  • Saint Leo University
  • Saint Leo University
  • Virginia Health Services

Job Titles Held:

  • Deputy Clerk II Criminal Division
  • Office Services Assistant
  • Certified Nursing Assistant


  • Bachelor of Arts
  • Associates of Arts

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