Motivated and experienced administration professional with a diverse and successful background in sales, customer service, and teaching. Skilled at building strong working relationships with fellow staff, customers, students and community members.
Skills
Troubleshooting
Administrative Oversight and Leadership
Public speaking and presenting
Strong technological skills
Audio/visual recording expertise
Building Effective Relationships
Writing
Sales/persuasion/influence
Social Media
Organization
Attention to detail
Strong independent worker
Excels with minimal supervision
Prompt and professional
Decisive
Work History
Deputy Clerk, Marriage Department, 03/2021 - Current Six Flags, Inc. – Marietta, GA,
Provide intense customer service.
Docket and track appropriate information in the Court’s case management system in an accurate and timely
manner including selecting the correct document codes.
Process, certify, docket requests for certified marriage abstracts via online debits and credits requests/purchases.
Schedule and conduct Zoom hearings for clients/customers who cannot attend in-person hearings for marriage licenses.
Assist the public in person, answer multi-line telephone lines, transfer calls, take messages and schedule appointments.
Write "Single Status" letters.
Assist customers with filling out application if needed.
Complete the marriage license application with customer.
Give oath for marriage licenses
Review information and makes corrections as needed.
Enter officiant returns into computer.
Collect pre-determined fees on behalf of Franklin County and create a receipt.
Enter divorce decrees into case files.
Balance cashier sessions and submit receipts, cash, and checks to the cashier/finance manager.
Prepare case documents for scanning, and upload document images.
Perform other related duties for the judge, deputy clerks, or staff attorneys as requested or required.
Sales Associate, 11/2018 - Current Yucaipa-Calimesa Jt. Unified – Yucaipa, CA,
Forge and nurture impactful relationships with customers to cultivate loyalty and customer satisfaction in fast-paced environment
Network at events and by phone to expand business profits
Follow up with written and verbal communication to ensure customer satisfaction
Train and mentor new hires
Regularly exceed daily sales and product add-on quotas
Assist customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
Log reports, expenses, receipts and sales documents into digital database with Storis, Microsoft Office and Google Drive
Prepare and submit end-of-shift reports
English as a Second Language Teacher, 03/2014 - Current Six Flags, Inc. – Austell, GA,
Develop and teach English as a Second Language curriculum to improve non-native students' English conversation and writing skills
Present online English and USA culture classes via Skype and Global LT Inc.'s online platform
Coordinate communication between students and Global LT administrators to create effective and culturally-sensitive curriculum and learning environment
Prepare progress status reports based on in-depth student evaluations
Utilize technology resources to develop immersive, informative lessons
Attend workshops to learn about student motivation and engaging learning activities
Sales Associate, 02/2012 - 06/2014 Second Chance Consignment Boutique – City, STATE,
Delivered exceptional customer service to at least 30 customers per day in fast-paced environment
Trained and developed sales associates in company processes, product knowledge, customer service and selling techniques
Applied security and loss prevention training toward recognizing risks and reducing store theft
Maintained organized, presentable merchandise to drive continuous sales
Prepared cash deposits up to $3,000 with zero discrepancies
Maintained records related to sales, returns and inventory availability
Education
Bachelor of Arts: B.A. in English Language And Literature, Expected in - The Ohio State University - Columbus, Ohio, GPA:
CELTA/Certificate in Teaching English To Adults: Teaching English As A Second Language, Expected in - English International - San Francisco, CA, GPA:
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