dept head co lead volunteer resume example with 17+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -

Well-qualified administrative professional with remarkable typing skills, data entry expertise and a goal-oriented mentality. I have a passion for seeing the success in individuals in the community where I live and work.


Various computer programs, MS Word, Excel, Insyst, Clinician Gateway, Contact tracking data base, Laserfiche, Outlook,Zoom,

Department Head of Health Ministry

Plan and organize big events

Plan and organize county program location move.

Able to work in very stressful and busy environment

Able to communicate with challenging individuals

Able to resolve problems in a timely manner

Able to multi-task

01/2015 to Current
Dept. Head/Co-Lead (Volunteer) Acts Full Gospel Church/Healthy Temple Ministry City, STATE,

Department head to 20-34 volunteers which includes, nurses, medical assistant, interviewing those who are interested in joining the ministry.

Plan and organize Health Fairs/Car shows, Hypertension Sunday, Weight lost challenges. In charge of calling contacts to participate in the health events, vendors including Alameda County, UCSF, EHI, Life long program, Every Woman counts Oakland school districts and healthy food vendors. Provide medical coverage in the church sanctuary during and after church services. Volunteer for all COVID related events held at the church site, prepared resource binders for the call center. In charge of purchasing medical equipments used during services and health events. Responsible for encouraging parishioners to make healthy eating choices/exercise.

01/2006 to Current
Specialist Clerk I County Of Alameda, BHCS, Crisis Services City, STATE,

Provide clerical support of a confidential nature to six programs under Crisis Services. Perform complex and technical clerical work that require the exercise of considerable initiate and judgement requiring the use of email, program data bases and federal data base. Route critical phone calls between various police departments, consumers throughout the county for consultation with an on-duty clinician and/or MET, Mobile teams. Relaying vital information to (Crisis Intervention Specialist, Mental Health Specialists, Behavioral Clinicians and Crisis's manager) assist in assessment of client's needs by pulling up client's previous episodes for information such as last hospitalization, and reading ICD-10 codes from Insyst or Clinician Gateway. Assist clinicians and managers in frequent processing of openings and closings of "one time only" services provided by MET, Mobile teams and Post Crisis follow up. Research Insyst and/or Clinician Gateway to see if client has been seen through Alameda county BHCS system, to prevent duplication of client's name and/or PSP numbers. Update information such as client's address, phone numbers etc. Prepare, review, and audit Medi-Cal Administrative Activities time study time. Review time, ICD-10 codes, co-staff ID numbers. Audit the time study against reports generates from federal database. Prepare ISL spreadsheets for finance review. Prepare and process request for confidential client records according to HIPPA rules and regulations. Once completed, fax or mail records. Electronically upload request for records through secure Social Security website for faster process. Log in all request on tracking spreadsheet. Research and request brochures from various programs through out Alameda County to assist Crisis service's staff to provides resources to clients they interact with in the field. Inform other programs of updating information regarding Crisis Services (contacts, program operation hours, phone number). Complete financial form for each client that has either had an account which has expired or create an account for each new client evaluated in the filed by Crisis Intervention Specialist, or Post Crisis Follow-up Clinicians. Each month scan all daily log sheets for Familiar faces and Community connection. Audit gift cards (Financial rewards program) by the serial number in the log book, distribute cards to Mobile and MET teams for clients they interact with in the field. Perform related personnel on boarding process associated with new hires. (BHCS, CIS, MHS and Clerical). Support Clinical Supervisor by tracking attendance of clinical staff. Make copies of Program's brochures for site managers, Mental Health Specialists for presentations and pop-ups. Assist staff with equipment problems and malfunctions. Keep all Crisis's vehicle stocked with supplies needed in the field such as toiletries bags, blankets, PPE supplies. Assist vendors and other county departments when they arrive at the office when the ASM (Admin. Support Mgr.) is not on site. Notify BMD when there are issues with the facility. Order office supplies from Alameda county's contracted vendors. Distribute incoming mail (USPS and/or OIC). Drive County Vehicles to deliver office supplies to satellite Crisis offices with Alameda County. At the end of the day, close all inside doors, lock cabinets arm building if needed.

12/2004 to 01/2006
Specialist Clerk (TAP Program) County Of Alameda, BHCS, Crisis Response Program City, STATE,

Consistently open charts on new and/or repeat clients in accordance with PSP on-line billing system manual. Using the locator screen with accuracy, determine whether client is new to the system and needs to be registered or if know to the system and selected information requires updating. Interview clientele to elicit basic personal, financial, medical, school and social data in order to complete appropriate forms and consistently completes intake documents fully and accurately. Open sorts and distributes County/US mail to appropriate staff as needed. Identify client related problems and contact appropriate clinical/clerical personnel for action. Review request for medical information adhering to HIPPA regulations. File all reports with assurance of confidentiality, in a timely fashion. Reproduce and collate copies of forms, reports, letters as needed requested within 24 hours of request. As needed travel to other locations/sites for clerical coverage, training, meetings. Front line interaction with patients, the first responder for critical phone calls between the various police departments and the mobile crisis team. Serve as vital link between the patient and the mobile crisis team. Research and compile information using different database program while maintaining strict confidentiality. Complete financial documents for each client as needed by the finance department of the county. Serve as Safety coordinator for the site, doing routine safety checks so that it would not be any injuries to employees or clients. Contact person when ASM (Admin. Support Mgr.) is unavailable. Transformed the disorganized inefficient filing system into a totally smooth running system by pulling, labeling and alphabetizing charts and sending old medical charts to storage. This saved much time and it avoided making duplicate charts.

08/2003 to 12/2004
Clerk II (TAP Program) County Of Alameda, Register Of Voters (ROV) City, STATE,

Input voter's registration, updated information, proofread ballots when needed. File affidavits, pull ballots, assist public at front counter. Answered phones during high peaks. Make cancellations of voter's file; verify voter's signatures on petitions. Captain of the return center, responsible for collecting all equipments and ballots from precincts, designating work assignments to the helpers.

Education and Training
Expected in 06/1979 to to
High School Diploma:
Serramonte High School - Daly City, Ca.,
Expected in 03/2008 to to
: Management And Supervisor Academy
Alameda County/Laney College - Oakland,

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Resume Overview

School Attended

  • Serramonte High School
  • Alameda County/Laney College

Job Titles Held:

  • Dept. Head/Co-Lead (Volunteer)
  • Specialist Clerk I
  • Specialist Clerk (TAP Program)
  • Clerk II (TAP Program)


  • High School Diploma

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