Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Proficient Deposit Operations Specialist offering excellent customer service skills and deposit handling experience. Ensures compliance of bank's regulations. Extensive experience in performing bank transactions and handling disputes.

Deposit Operations Specialist with 2 years of experience in the banking industry. Thorough understanding of all bank regulations, policies, and procedures. Mastery of research and adjustment functions.

Proficient in Quickbooks and have good understanding of reconciling, accounts receivable and payable. Have a good understand of bookkeeping and am adaptable to learning new business or company needs and processes.

Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

  • Participated in various incentive programs and contests designed to support achievement of production goals.
  • Achieved promotion through showing leadership skill, multi tasking and hard work ethics.
  • Supervised team of 20+ staff members.
  • Resolved product issue through consumer testing.
  • Resolved technical issues with Quickbooks online and Desktop with co-workers and help find techinical work around.
  • Accomplished of the money distribution for the nursing home residents through suggesting a new way to do the book keeping for their funds.
  • Problem Solving
  • Transaction Error Identification
  • Sorting and Filing
  • New Account Setup
  • Discrepancy Resolution
  • Bank Deposits
  • Data Security and Validation
  • Cash Drawer Reconciliation
  • Reliable and Responsible
  • Cash Handling
  • Payment Processing
  • Customer Service
Work History
10/2020 to Current Deposit Operations Specialist Bankwell Financial | Westport, CT,
  • Maintained confidentiality of bank's customers and adhered to all regulatory requirements.
  • Handled all debit card matters, including PIN reorders, ordering new cards and maintenance.
  • Immediately reported discrepancies and assisted in clearing discrepancies.
  • Processed account maintenance requests and checked for alignment with bank policy.
  • Maintained friendly and professional customer interactions.
  • Executed wire transfers, stop payments and account transfers.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Calculated fees due, interest and change for customer transactions.
  • Successfully maintain clean, valid driver's license and access to reliable transportation.
  • Opened and Closed CD's, savings accounts, and checking accounts.
02/2015 to 03/2020 Technical Support Representative Honda | Anna, OH,
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Activated accounts for clients interested in new services.
  • Translated complex technical issues into digestible language for non-technical users.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Calculated deductions and processed payroll for employees.
  • Verified accurate recordkeeping processes, reducing financial inconsistencies.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Reviewed and processed employee expense reports and vendor invoices for payment.
  • Diminished financial discrepancies and managed monetary transactions.
01/2014 to 02/2015 Receptionist Tutera Senior Living | Overland Park, KS,
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Directed incoming 40 calls to internal personnel and departments, routing to best-qualified department.
  • Received, sorted and distributed incoming mail and packages.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Maintained building security by monitoring logbook and issuing visitor badges.
  • Distributed funds, and provided receipts for nursing home residents from their Medicaid and spending money and reconciled funds.
  • Deposited checks for nursing home residents to fund their spending accounts.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Checked- out nursing home residents and managed log books to comply with security initiatives.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Verified accuracy of business records by consistently updating customer information.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
06/2008 to 04/2014 Shift Manager Giant Eagle | Export, PA,
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Excelled in every store position and regularly backed up front-line staff.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Tracked receipts, employee hours and inventory movements.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

  • Used weekly financial data to analyze company growth and optimize operational strategies.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Processed cash, credit, debit and check payments.
  • Received and counted money.
  • Broke down boxes and disposed of trash.
  • Opened inventory boxes and restocked shelves.
  • Counted out cash drawers and balanced totals.
Expected in 05/2011 High School Diploma | Daytona State College, Daytona Beach, FL GPA:

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School Attended

  • Daytona State College

Job Titles Held:

  • Deposit Operations Specialist
  • Technical Support Representative
  • Receptionist
  • Shift Manager


  • High School Diploma

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