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deposit operations specialist resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Detail-oriented worker dedicated to best-in-class organization, productivity and office management. I have some knowledge about road construction, but willing to learn more and I learn quickly. Proficient in Microsoft programs, and I posses great communication skills. Proven history of enhancing office settings with personality, and knowledge of computer/office machines.

Skills
  • Maintaining high levels of customer satisfaction
  • Excellent Communication
  • Money management
  • Time Management
  • Multitasking
  • Work driven
  • Great Organization skills
  • Good phone etiquette
  • Great Time Management skills
  • Great multitasking skills
  • Spreadsheets/Microsoft Office software
Experience
Deposit Operations Specialist, 02/2020 - Current
American National Bank Lincoln, NE,
  • Handled any chargebacks and refunds Documented, reported, and followed up on discrepancies.
  • Responded efficiently to customer queries and complaints to find solutions and diffuse tension.
  • Maintained customer data confidentiality while inputting information into system using Optima and IMS.
  • Compiled information regarding new accounts and entered information into computers and file related forms.
  • Learned how to complete adjustments and more about IMS to support office needs.
  • Improved operations by working with team members and customers to find workable solutions.
  • Earned reputation for good attendance and hard work.
Secertary/Medical Billing Clerk, 01/2019 - 01/2020
Artesia Medical Supply City, STATE,
  • Facilitated payment of invoices due by sending bill reminders and contacting clients.
  • Prepared monthly and year-end closing statements, financial documents, and invoices.
  • Gathered information to produce accounts payable reports for review.
  • Maintained accounting ledgers by verifying and posting account transactions.
  • Utilized BrightTree to compile data gathered from various sources.
  • Earned reputation for good attendance and hard work.
  • Learned how to keep a calm demeanor while dealing with others and learned how to input data into BrightTree data base to support office needs.
  • Provided Artesia Medical Supplies to local customers.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Handled all delegated tasks, including billing and filing
Office Secretary/Receptionist Texas, 01/2013 - 01/2019
Road Boring Inc City, STATE,
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Produced and distributed team newsletters, email updates and other forms of communication.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Generated shipment invoices, prepared packages and set up courier deliveries.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Assisted with administrative tasks, including filing, and answering phones.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Handled all incoming calls and directed callers to appropriate department or employee.
  • Proofed and edited letters and other correspondence to correct grammar and spelling errors.
  • Supported office operations, managed client correspondence, ensured record tracking and handled internal communications.
  • Wrote email messages, memos and business letters, and bids for jobs for management and proofread all documentation to provide error-free correspondence.
Cashier, Dairy Queen, 01/2011 - 01/2013
Dairy Queen City, STATE,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Processed returned items in accordance with store policy.
  • Helped customers find specific products, answered questions and offered advice.
  • Read weekly sales inserts and monitored price changes.
  • Processed customer payments quickly and returned exact change and receipts.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Monitored sales events to protect products, added new merchandise and rang up purchases.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Inspected items for damage and obtained replacements for customers.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Education and Training
Bachelor of Science: Biology, Expected in 2018
-
Tarleton State University - Stephenville, Texas
GPA:
Status -
Activities and Honors
Additional Information
  • Sigma Alpha Pi Presidential Award April 2017

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Resume Overview

School Attended

  • Tarleton State University

Job Titles Held:

  • Deposit Operations Specialist
  • Secertary/Medical Billing Clerk
  • Office Secretary/Receptionist Texas
  • Cashier, Dairy Queen

Degrees

  • Bachelor of Science

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