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Deposit Operations Specialist Resume Example

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DEPOSIT OPERATIONS SPECIALIST
Highlights
Interpreting for Spanish clients
Data Analysis 
Superior administrative skills Excellent Time Management Ability  Managing, scheduling and training up to 6 employees daily
Maintaining a 95% audit readiness score on bank audits consistently for 5 years


Accomplishments
Grew customer base 20% in 3 months
Grew deposits 30% in one year
Decreased expenses by 30% in 6 months due to accurate general ledger tracking
Experience
02/2014 to Current
Deposit Operations SpecialistCOASTALSTATES BANK － BLUFFTON , SC
  • Providing exemplary customer service through active training, supervision, and management of the branch teller staff.
  • Provide superior service to bank customers by performing banking transactions, handling both current and potential customer inquiries and expanding bank relationships.
  • Maintain and balances cash drawer, receives deposits, posts payments, and pays out customer funds.
  • Expand bank relationships by making appropriate referrals, such as mortgage and commercial lending.
  • Account research and problem solving.
  • Comply with bank procedures and follow regulatory, operational and security guidelines.
  • Working on special projects and reports, performing other job related duties and accomplishing related results.
  • Provide support by performing clerical duties such as answering phones, maintaining accurate records, faxing, copying and filing.
  • Demonstrate a full understanding of security and dual control policy and procedures.
01/2008 to 01/2014
Customer Service RepresentativeTD BANK
  • Take residential mortgage loan applications AND offers or negotiates terms of residential mortgage loans for compensation or gain.
  • Analyze data to ensure.
  • Maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
  • Meets with customers and prospects and develops understanding of other financial objectives and needs.
  • Assess customer information and suggests appropriate product and service solutions.
  • Sells customers on value and benefits of suggested alternatives and closes sales.
  • Maintain strong product and sales knowledge and champions core service values.
  • Provide sound advice at every Customer interaction to create a positive Customer Experience and ensures that the Customer's financial needs are met.
  • Consistently meeting or exceeding specific individual sales goals.
  • Provide exceptional Customer service by meeting all Customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel.
  • Cross-sell products to provide multi-services for Customers and makes referrals to partners.
  • Engage customers in conversations regarding their current and future financial needs.
  • Educates Customers about bank products.
01/2006 to 01/2008
Teller SupervisorBANK OF AMERICA
  • Provided excellent customer service.
  • Acted as an ambassador of the bank.
  • Exceeded customer expectations.
  • Processed customer transactions.
  • Referred products to customers.
  • Assisted other tellers with overrides, questions, and procedural questions.
  • Assisted customers with account maintenance.
  • Processed large business package forwarding deposits.
  • Exchanged and ordered foreign currency.
  • Balanced cash drawer to the penny.
01/2004 to 01/2006
CashierWAL-MART
  • Greeted customers with enthusiasm.
  • Scanned and bagged items properly and quickly.
  • Stocked Shelves efficiently and accurately.
  • Balanced cash drawer.
Education
MBAWebster's University
2010
Bachelor's Degree: Business Administration ManagementUniversity of South CarolinaBusiness Administration Management
2006
Associate Degree: ScienceUniversity of South CarolinaScience
2003
diplomaEstill High SchoolGraduated with a as an honor student
Skills
banking, benefits, clerical, commercial lending, copying, excellent customer service, Customer service, faxing, filing, financial, funds, mortgage loan, mortgage loans, personnel, problem solving, research, sales, sound, supervision, answering phones
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Resume Overview

Companies Worked For:

  • COASTALSTATES BANK
  • TD BANK
  • BANK OF AMERICA
  • WAL-MART

School Attended

  • Webster's University
  • University of South Carolina
  • Estill High School

Job Titles Held:

  • Deposit Operations Specialist
  • Customer Service Representative
  • Teller Supervisor
  • Cashier

Degrees

  • MBA
    Bachelor's Degree : Business Administration Management
    Associate Degree : Science
    diploma

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