Deposit Operations Clerk Loan Ops Clerk Retail Banker resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude, ready to help team achieve company goals. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel. Experienced with over 10 years of experience in Customer Service. Excellent reputation for resolving problems and improving customer satisfaction.

  • Dependable and Responsible
  • Clerical Support
  • Computer Skills
  • Attention to Detail
  • Self-Motivated
  • Organization skills
  • Great Customer Service
Work History
Deposit Operations Clerk/Loan Ops Clerk/Retail Banker, 08/2015 to Current
United BankCity, STATE,
  • Processed account maintenance requests and checked for alignment with bank policy.
  • Processed foreign items and returned mail.
  • Executed wire transfers, stop payments and account transfers.
  • Verified deposits, rectified discrepancies and processed end-of-day paperwork with 100% accuracy.
  • Input financial data and produced reports using EXCEL SPREADSHEETS.
  • Reviewed account documentation for over 1,000 customers, rectified issues and contacted branch managers about account changes.
  • Checked Customer Information Profile documents for errors and accuracy while updating in Phoenix.
  • Updated customer files, department records and regulatory paperwork.
  • Assessed customer account histories to determine previous compliance with payment plans and loan terms.
  • Received loan and utility payments, sending funds to correct destinations.
  • Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
  • Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
  • Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
  • Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
  • Identified and reported suspicious patterns of activity to reduce money laundering.
  • Conducted regular proof work and followed up on chargebacks and deposit corrections.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Entered customer and loan information into database.
Retail Sales Associate and Merchandiser, 02/2013 to 08/2015
We Care Thrift StoreCity, STATE,
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Independent Consultant, 04/2011 to 03/2013
The Pampered ChefCity, STATE,
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Attended advanced training sessions and conferences to increase product knowledge and productivity.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Planned and executed sales events in both online and in-person formats.
  • Handled confidential customer business and operational information.
: Ready To Work Program, Expected in 2015
Reid State Technical College - Atmore, AL,
  • Relevant Coursework Completed: Ready To Work Certificate & Work Keys Certificate
: Biblical Studies And Chorus, Expected in 1995
Rosedale Bible College - Irwin, OH
High School Diploma: , Expected in 1994
Atmore Christian School - Atmore, AL,
Additional Information

Between High School and my most current jobs, I did some traveling, I worked at a Nursing Home, several Health Food Stores, and a Music Store. I spent 9 months in St. Petersburg, Russia, living and volunteering with a team working with an orphanage there. After I had my first child, I was busy as a Stay At Home Mom, during which part of that time was spent homeschooling my children and running my home business, The Pampered Chef.

When I have the opportunity, I like to be engaged with the community, supporting local efforts to bring encouragement and validity to organizations I appreciate. Equality, Equal Opportunity and Practical Support are areas I am passionate about. I have gone with my United Bank team to pick blueberries with local farmers for local food pantries, helped organize at local food pantries, and assisted in similar opportunities, as my work load would allow.

I am hopeful that I will continue to be able to find work that is meaningful, that is flexible with the needs of my family, and that allows me to volunteer with and contribute to my community.

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Resume Overview

School Attended

  • Reid State Technical College
  • Rosedale Bible College
  • Atmore Christian School

Job Titles Held:

  • Deposit Operations Clerk/Loan Ops Clerk/Retail Banker
  • Retail Sales Associate and Merchandiser
  • Independent Consultant


  • Some College (No Degree)
  • Some College (No Degree)
  • High School Diploma

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