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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Energetic, results-driven Department Manager committed to maintaining the highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivation. Adeptly navigates cost-concern and workforce-management issues to maintain streamlined operations.

Skills
  • Vendor management
  • Supply and inventory management
  • Departmental activities
  • QC
  • Training and mentoring
  • Retail
  • Department Head
  • Rules and regulations
  • Order processing
  • Brand management
  • Capital improvement planning
  • Key accounts and territory management
  • Lead generation
  • Collaboration
  • Systems and automation applications
  • Contract development and management
Experience
11/2017 to 10/2020
Department Head Ace Hardware Boston, MA,
  • Trained employees on proper and safe use of equipment and tools.
  • Built and managed relationships with vendors through effective contract management and price negotiations.
  • Enforced departmental policies, procedures and state and federal laws.
  • Hired, trained and coached employees to deliver world-class customer service.
  • Created culture of empowerment and innovation for employees to promote engagement.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Balanced workloads to meet targets without overtaxing employees.
  • Worked closely with sales associates to complete tasks.
  • Utilized excellent math skills to maintain accurate inventory levels.
05/2013 to 09/2017
Convenience Store Clerk Giant Eagle Brunswick, OH,
  • Restocked shelves continuously with creative displays, keeping products available, visible and eye-catching to customers.
  • Greeted and engaged customers warmly and generated heavy return business, often learning customer names, product preferences and interests.
  • Recognized and respected customer time constraints and preferences by quickly completing transactions for hurried customers while taking time to connect with customers wishing to visit.
  • Inspected deliveries, replenished shelves and stored excess products to keep on top of stock management tasks.
  • Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
  • Drove sales with efficient merchandising and frequent aisle recoveries to maintain organized, attractive displays.
  • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
  • Prioritized and resolved concerns such as pricing problems, damaged products and special order requests.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.
  • Identified and implemented strategies to increase store traffic with customer- and community-focused events.
  • Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
  • Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
  • Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
  • Cashiered with two cash registers at once in tandem to maximize customer flow.
02/2007 to 11/2012
Sales Floor Associate Cashier Walmart City, STATE,
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Increased customer service feedback scores by delivering outstanding service to customers daily.
  • Fostered customer retention by assessing and meeting product needs.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Education and Training
Expected in
GED:
Langham Creek High - Houston,
GPA:

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Resume Overview

School Attended

  • Langham Creek High

Job Titles Held:

  • Department Head
  • Convenience Store Clerk
  • Sales Floor Associate Cashier

Degrees

  • GED

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