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Energetic, results-driven Department Manager committed to maintaining the highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivation. Adeptly navigates cost-concern and workforce-management issues to maintain streamlined operations.
- Vendor management
- Supply and inventory management
- Departmental activities
- QC
- Training and mentoring
- Retail
- Department Head
- Rules and regulations
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- Order processing
- Brand management
- Capital improvement planning
- Key accounts and territory management
- Lead generation
- Collaboration
- Systems and automation applications
- Contract development and management
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11/2017 to 10/2020 Department Head Ace Hardware – Boston, MA,
- Trained employees on proper and safe use of equipment and tools.
- Built and managed relationships with vendors through effective contract management and price negotiations.
- Enforced departmental policies, procedures and state and federal laws.
- Hired, trained and coached employees to deliver world-class customer service.
- Created culture of empowerment and innovation for employees to promote engagement.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Assessed, optimized and elevated operations to target current and expected demands.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Balanced workloads to meet targets without overtaxing employees.
- Worked closely with sales associates to complete tasks.
- Utilized excellent math skills to maintain accurate inventory levels.
05/2013 to 09/2017 Convenience Store Clerk Giant Eagle – Brunswick, OH,
- Restocked shelves continuously with creative displays, keeping products available, visible and eye-catching to customers.
- Greeted and engaged customers warmly and generated heavy return business, often learning customer names, product preferences and interests.
- Recognized and respected customer time constraints and preferences by quickly completing transactions for hurried customers while taking time to connect with customers wishing to visit.
- Inspected deliveries, replenished shelves and stored excess products to keep on top of stock management tasks.
- Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
- Drove sales with efficient merchandising and frequent aisle recoveries to maintain organized, attractive displays.
- Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
- Prioritized and resolved concerns such as pricing problems, damaged products and special order requests.
- Counted and stocked different types of merchandise to comply with inventory control tag requirements.
- Identified and implemented strategies to increase store traffic with customer- and community-focused events.
- Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
- Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
- Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
- Cashiered with two cash registers at once in tandem to maximize customer flow.
02/2007 to 11/2012 Sales Floor Associate Cashier Walmart – City, STATE,
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Supported managers with organizing store and showcasing new items in eye-catching displays.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Answered questions about current promotions and resolved issues according to store policies.
- Built customer loyalty by engaging with and identifying product needs of customers.
- Followed all company policies, rules and procedures to promote company goals and maintain safety.
- Increased customer service feedback scores by delivering outstanding service to customers daily.
- Fostered customer retention by assessing and meeting product needs.
- Processed payments and maintained accurate drawers to meet financial targets.
- Managed cash register operations using POS system, including processing sales and returns.
- Initiated friendly conversation with each customer to determine level of assistance required.
- Assisted in ringing up sales at registers and bagging merchandise.
- Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Expected in GED:
Langham Creek High - Houston,
GPA:
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