Energetic, results-driven Department Manager committed to maintaining the highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivation. Adeptly navigates cost-concern and workforce-management issues to maintain streamlined operations.
Skills
Vendor management
Supply and inventory management
Departmental activities
QC
Training and mentoring
Retail
Department Head
Rules and regulations
Order processing
Brand management
Capital improvement planning
Key accounts and territory management
Lead generation
Collaboration
Systems and automation applications
Contract development and management
Experience
11/2017 to 10/2020
Department HeadAce Hardware – Boston, MA,
Trained employees on proper and safe use of equipment and tools.
Built and managed relationships with vendors through effective contract management and price negotiations.
Enforced departmental policies, procedures and state and federal laws.
Hired, trained and coached employees to deliver world-class customer service.
Created culture of empowerment and innovation for employees to promote engagement.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Assessed, optimized and elevated operations to target current and expected demands.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Balanced workloads to meet targets without overtaxing employees.
Worked closely with sales associates to complete tasks.
Utilized excellent math skills to maintain accurate inventory levels.
05/2013 to 09/2017
Convenience Store ClerkGiant Eagle – Brunswick, OH,
Restocked shelves continuously with creative displays, keeping products available, visible and eye-catching to customers.
Greeted and engaged customers warmly and generated heavy return business, often learning customer names, product preferences and interests.
Recognized and respected customer time constraints and preferences by quickly completing transactions for hurried customers while taking time to connect with customers wishing to visit.
Inspected deliveries, replenished shelves and stored excess products to keep on top of stock management tasks.
Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
Drove sales with efficient merchandising and frequent aisle recoveries to maintain organized, attractive displays.
Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
Prioritized and resolved concerns such as pricing problems, damaged products and special order requests.
Counted and stocked different types of merchandise to comply with inventory control tag requirements.
Identified and implemented strategies to increase store traffic with customer- and community-focused events.
Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
Cashiered with two cash registers at once in tandem to maximize customer flow.
02/2007 to 11/2012
Sales Floor Associate CashierWalmart – City, STATE,
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Supported managers with organizing store and showcasing new items in eye-catching displays.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
Engaged shoppers, providing assistance and information on merchandise and product features.
Answered questions about current promotions and resolved issues according to store policies.
Built customer loyalty by engaging with and identifying product needs of customers.
Followed all company policies, rules and procedures to promote company goals and maintain safety.
Increased customer service feedback scores by delivering outstanding service to customers daily.
Fostered customer retention by assessing and meeting product needs.
Processed payments and maintained accurate drawers to meet financial targets.
Managed cash register operations using POS system, including processing sales and returns.
Initiated friendly conversation with each customer to determine level of assistance required.
Assisted in ringing up sales at registers and bagging merchandise.
Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
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