Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Motivating Department Head offering [Number] years of team building and leadership experience in [Type] industry. Coaching and supporting employees to achieve success and meet company goals. Skilled at performance management and succession planning.

Results-driven [Job Title] offering [Number]+ years of [Industry] experience combined with enterprising approach to handling all department needs and promoting business success. Excellent salesperson with organized approach and diligent follow-through. Trained in diverse strategies for achieving revenue and cost-control objectives.

Detail-oriented Department Manager keep employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.

Energetic, results-driven Department Manager committed to maintaining highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivation. Adeptly navigates cost-concern and workforce-management issues to maintain streamlined operations.

Organized Department Manager brings detail-focused approach to oversight. Business-conscious individual offering over [Number] years working as supervisor in [Type] sector. Focused, enthusiastic and offering highly effective skills in creating optimal strategies and mentoring employees.

Professional Department Manager recognized for outstanding talent for hiring, training and motivating top talent. Dynamic leader with proven ability to increase sales and meet performance goals. Resourceful approach to maintaining QC levels.

Diligent [Job Title] with over [Number] years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance.

Forward-thinking [Job Title] proficient in generating high-quality [Type] work. Talented at leveraging tenacious approach and strong attention to detail to drive success. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities.

Motivated [Job Title] brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of [Industry] practices and market conditions.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

  • Vendor management
  • Supply and inventory management
  • Rules and regulations
  • Departmental activities
  • Department Head
  • Retail
  • QA
  • Order processing
  • Staff development
  • QC
  • Supervisor
  • Training and mentoring
  • Brand management
  • Key accounts and territory management
  • Lead generation
  • Capital improvement planning
  • Issue and conflict resolution
  • Systems and automation applications
  • Contract development and management
  • Employee supervision and motivation
  • Store opening and closing procedures
  • Store operations oversight
  • Retail inventory management
  • Shift checklists
  • Staff training and development
  • Sales professional
  • Risk management
  • Project management
  • Employee training
  • Reliable
  • Accurate cash handling
  • Operational budgeting
  • MS Office proficient
  • Root cause analysis
  • Program implementation
  • Outstanding communication skills
  • Team-oriented
  • Financial administration
  • Supervision and training
  • Cross-functional team management
  • Customer retention
  • Compensation/benefits administration
  • Sound judgment
  • Schedule management
  • Employee development
  • Policy/program development
  • Performance improvements
  • Proficient in [Software]
Department Head, 09/2011 - Current
Ace Hardware Clinton, MO,
  • Enforced departmental policies, procedures and state and federal laws.
  • Supervised [Number]-member team of departmental managers, including monitoring performance.
  • Trained employees on proper and safe use of equipment and tools.
  • Improved department operations and reduced costs by implementing [Action].
  • Created culture of empowerment and innovation for employees to promote engagement.
  • Hired, trained and coached employees to deliver world-class customer service.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Balanced workloads to meet targets without overtaxing employees.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Utilized excellent math skills to maintain accurate inventory levels.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Reduced process gaps, effectively managing and training [Number] employees on best practices to ensure optimal productivity.
  • Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
  • Employed process improvement initiatives within department.
Store Manager, 07/2006 - 08/2011
Lowe's Companies, Inc. Nashville, TN,
  • Maintained records of activities and analyzed feedback from participants.
  • Handled budgetary concerns, keeping all activities affordable.
  • Organized services such as transportation, event security, and catering.
  • Consulted with staff and other professionals to discuss activities.
  • Explained principles, techniques and safety requirements to activity participants to prevent injury.
  • Coordinated and arranged decorations, equipment and food service to facilitate various entertaining activities.
  • Advertised for upcoming events to promote engagement and involvement.
  • Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities.
  • Observed participants for signs of physical distress and stopped activity to administer care.
  • Developed events and programs in consideration of needs, abilities and interests of participants.
  • Oversaw event calendar and planning for [Location]-area projects.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Implemented succession planning by training and developing [Number] associates into leadership positions.
  • Diminished total loss by [Number]% by implementing effective operational improvements.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Boosted sales by [Number]% by cultivating customer rapport and delivering superior customer service.
Assistant Store Manager, 02/2000 - 07/2006
Salvation Army Usa Benton Harbor, MI,
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Leveraged ERP software to coordinate and enhance inventory delivery.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
  • Contributed to organizational initiative to achieve [Timeframe] sales, budget and other targeted goals.
  • Assisted negotiation with vendors and suppliers to reduce cost by [Number]%.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Built proactive and productive relationships with [Job title] and business agents to maintain operational efficiency.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
  • Coached and developed store associates through formal and informal interactions.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Supervised [Job title] in processing credit, debit, and cash payments to streamline sales.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Minimized waste by employing specific expense-tracking and cost-control strategies.
  • Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Education and Training
Associate of Science: Dental Assisting, Expected in
Florida Junior College - Jacksonville, Fl,

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School Attended

  • Florida Junior College

Job Titles Held:

  • Department Head
  • Store Manager
  • Assistant Store Manager


  • Associate of Science

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