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Department Head Resume Example

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DEPARTMENT HEAD
Summary

Detail-oriented Department Manager keep employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.

Skills
  • Supply and inventory management
  • Department Head
  • Adaptive team player
  • Project management abilities
Experience
Company Name | City, StateDepartment Head01/2019 - Current
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Utilized excellent math skills to maintain accurate inventory levels.
  • Followed all safety protocols and company processes and procedures.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Worked closely with sales associates to complete tasks.
  • Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
  • Delegated work to staff, setting priorities and goals.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
Company Name | City, StateAssistant Manager01/2019 - 04/2019
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Supported sales management initiatives to optimize business development.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Company Name | City, StateTeam Leader05/2016 - 08/2018
  • Delegated daily tasks to team members to optimize group productivity.
  • Developed open and professional relationships with team members, enabling more effective issue resolution.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Integrated process improvements to increase overall workflow.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
Company Name | City, StateSenior Key Holder11/2017 - 07/2018
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Monitored sales performance through analysis of sales reports and comparison shopping.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Managed store security needs as required.
  • Operated cash register.
  • Calculated bill totals and tax amounts.
  • Organized in-store promotional events.
  • Recommended improvements to store procedures.
  • Set up visually appealing promotional displays.
  • Answered questions and resolved concerns.
  • Described merchandise and services to customers.
  • Signed for incoming shipments in manager's absence.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Maintained store in clean and neat manner.
  • Defined and established goals to overcome identified business challenges related to customer retention, brand awareness, sales, online presence or reputation and visitor traffic.
  • Collaborated with social media influencers such as top musicians, athletes, companies and press to drive brand optimization.
  • Developed and implemented strategic, social media marketing plan.
  • Improved short- and long-term digital marketing strategies.
  • Utilized platforms such as Facebook and Instagram platforms on regular basis.
  • Managed client accounts, including addressing inquiries and applying feedback to meet customer needs.
  • Identified trends through assessment of competitor activities.
  • Provided technology consultation for growing businesses, making recommendations and upgrading existing systems.
  • Created web materials such as images and redirect links for use in marketing and email campaigns.
Education and Training
Fayetteville Technical Community College | City, StateAssociate of Science in Medical Radiologic TechnologyExpected in 05/2023
Sandhills Community College | City, StateSome College (No Degree)
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Resume Overview

School Attended

  • Fayetteville Technical Community College
  • Sandhills Community College

Job Titles Held:

  • Department Head
  • Assistant Manager
  • Team Leader
  • Senior Key Holder

Degrees

  • Associate of Science in Medical Radiologic Technology
    Some College (No Degree)

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