Department Head Resume Example Ace Hardware - Fayetteville, North Carolina

DEPARTMENT HEAD

Summary

Detail-oriented Department Manager keep employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.

Skills

Supply and inventory management
Department Head

Adaptive team player
Project management abilities

Experience

Ace Hardware | Mundelein , ILDepartment Head01/2019 - Current

Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Assessed, optimized and elevated operations to target current and expected demands.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Utilized excellent math skills to maintain accurate inventory levels.
Followed all safety protocols and company processes and procedures.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Worked closely with sales associates to complete tasks.
Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
Delegated work to staff, setting priorities and goals.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Treated associates with fairness and respect, providing recognition of accomplishments.

Northern Tool + Equipment | Chattanooga , TNAssistant Manager01/2019 - 04/2019

Organized schedules, workflows and shift coverage to meet expected business demands.
Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Enforced company policies and procedures to strengthen operational standards across departments.
Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
Supported sales management initiatives to optimize business development.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Directed and led employees, supervising activities to drive productivity and efficiency.
Enhanced sales by implementing merchandising and promotional improvements.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Hanes | Minneapolis , MNTeam Leader05/2016 - 08/2018

Delegated daily tasks to team members to optimize group productivity.
Developed open and professional relationships with team members, enabling more effective issue resolution.
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Integrated process improvements to increase overall workflow.
Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.

Marie And Marcele Boutique | City , STATESenior Key Holder11/2017 - 07/2018

Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Managed inventory and stock levels in coordination with purchasing and receiving department.
Monitored sales performance through analysis of sales reports and comparison shopping.
Enhanced sales by implementing merchandising and promotional improvements.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Managed store security needs as required.
Operated cash register.
Calculated bill totals and tax amounts.
Organized in-store promotional events.
Recommended improvements to store procedures.
Set up visually appealing promotional displays.
Answered questions and resolved concerns.
Described merchandise and services to customers.
Signed for incoming shipments in manager's absence.
Delegated tasks appropriate to individual employees to provide development opportunities.
Maintained store in clean and neat manner.
Defined and established goals to overcome identified business challenges related to customer retention, brand awareness, sales, online presence or reputation and visitor traffic.
Collaborated with social media influencers such as top musicians, athletes, companies and press to drive brand optimization.
Developed and implemented strategic, social media marketing plan.
Improved short- and long-term digital marketing strategies.
Utilized platforms such as Facebook and Instagram platforms on regular basis.
Managed client accounts, including addressing inquiries and applying feedback to meet customer needs.
Identified trends through assessment of competitor activities.
Provided technology consultation for growing businesses, making recommendations and upgrading existing systems.
Created web materials such as images and redirect links for use in marketing and email campaigns.

Education and Training

Fayetteville Technical Community College | City, StateAssociate of Science in Medical Radiologic TechnologyExpected in 05/2023

Sandhills Community College | City, StateSome College (No Degree)

Resume Overview

School Attended

Fayetteville Technical Community College
Sandhills Community College

Job Titles Held:

Department Head
Assistant Manager
Team Leader
Senior Key Holder

Degrees

Associate of Science in Medical Radiologic Technology
Some College (No Degree)

Department Head Resume Example

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