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Department and Operations Specialist/Lead Resume Example

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DEPARTMENT AND OPERATIONS SPECIALIST/LEAD
Professional Summary

Motivated  with solid experience managing all levels of large scale projects, including budgeting and administration.

Personal Information
Able to adapt to multifaceted workplace traits and interdisciplinary settings Long term customer service orientation with solid recommendations and recognitions Successful integration of degree-aquired traits and skills into previous and current projects Proficient in communications, team building, time management and problem solving
Skills
Adobe Master Suite Graphic Design Dreamweaver Digital Animation Z-Brush Photoshop Maya Proficient in Microsoft Word, PowerPoint, Access, Excel


  • Data management
  • Team leadership
  • Team liaison
  • Budgeting and finance
  • Self-motivated
  • Strong verbal communication
  • Project management



  • Conflict resolution
  • Process implementation
  • Extremely organized
  • Client assessment and analysis
  • Staff development
  • Risk management processes and analysis
Work History
Department and Operations Specialist/Lead08/2011 to Current
Disneyland – Anaheim, CA
  • Implemented marketing strategies which resulted in 12% growth of customer base.
  • Initiated two key partnerships which resulted in 54% revenue growth.
  • Developed new process for employee evaluation which resulted in marked performance improvements.
  • Responsible for creative design for prominent [project] .
  • Worked directly with departments, clients, management to achieve re-design of multiply projects.
  • Researched and updated all required materials needed for firm and partners.
  • Analyzed departmental documents for appropriate distribution and filing.
  • Performed initial  assessment and analysis to begin research process.
  • Coordinated with systems partners to finalize designs and confirm requirements.
Assistant Manager02/2009 to 08/2010
Cold Stone Creamery- Pico Rivera
  • Encouraged the sales staff to cross-sell complementary products and services to customers.
  • Handled scheduling duties to ensure that the restaurant was properly staffed at all times.
  • Interacted with customers as they entered the store to determine what their needs were.
  • Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand.
  • Immediately addressed problems with customers to promote quick and successful resolution.
  • Counted cash drawers and made bank deposits.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Reordered inventory when it dropped below predetermined levels.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Reported to the district manager regarding all store and staff issues.
  • Completed profit and loss performance reports.
  • Implemented a new ordering process and identified poor work habits to improve process effectiveness.
  • Conducted store inventories once per quarter.
Computer Repair Technician01/2007 to 01/2010
COMPANY NAME D-Net
  • Maintained 80% up time on company networks through careful and preventative maintenance.
  • Set up and configured hardware and software on company equipment.
  • Maintained accurate hardware and software inventories.
  • Restored data, operating systems, files, documents and drivers.
  • Trained both internal and off-site users in repairing and resolving recurring issues.
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
  • Repaired and replaced hardware, including computer servers.
  • Installed system software, including reformatting hard drives and networks.
  • Collaborated with clients from concept through final delivery of product or service.
Education
Associate of Arts (AA): Interactive Technology, Video Graphics and Special Effects10/2012Los Angeles Film School-

Interactive Technology, Video Graphics and Special Effects

  • Coursework in Professional Prospecting Skills
Associate of Arts (AA): Interactive Technology, Video Graphics and Special Effects10/2012Los Angeles Film School-

Interactive Technology, Video Graphics and Special Effects

  • Coursework in Professional Prospecting Skills
Associate of Arts (AA): Interactive Technology, Video Graphics and Special Effects10/2012Los Angeles Film School-

Interactive Technology, Video Graphics and Special Effects

  • Coursework in Professional Prospecting Skills
P.C. 832 (Certification)- Introduction to California Law: 05/2008Pasadena City College-
Bachelor of Science: Entertainment Business The Los Angeles Film School-
  • Coursework in Professional Prospecting Skills
Skills
Adobe, Dreamweaver, Photoshop, Animation, closing, hardware, customer satisfaction, customer service, decision-making, electronics, email, financials, Graphic Design, graphic, hiring, inventory, leadership, Law, management Skills, materials, Maya, meetings, Access, Excel, PowerPoint, Microsoft Word, networks, P.C., problem solving, protocols, quality, Quick, repairing, technical support, phone, troubleshooting, written communication skills
Additional Information
  • ADDITIONAL INFORMATION Able to adapt to multifaceted workplace traits and interdisciplinary settings Long term customer service orientation with solid recommendations and recognitions Successful integration of degree-aquired traits and skills into previous and current projects Proficient in communications, team building, time management and problem solving
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Resume Overview

Companies Worked For:

  • Disneyland
  • Cold Stone Creamery- Pico Rivera
  • COMPANY NAME D-Net

School Attended

  • Los Angeles Film School
  • Pasadena City College
  • The Los Angeles Film School

Job Titles Held:

  • Department and Operations Specialist/Lead
  • Assistant Manager
  • Computer Repair Technician

Degrees

  • Associate of Arts (AA) : Interactive Technology, Video Graphics and Special Effects 10/2012
    Associate of Arts (AA) : Interactive Technology, Video Graphics and Special Effects 10/2012
    Associate of Arts (AA) : Interactive Technology, Video Graphics and Special Effects 10/2012
    P.C. 832 (Certification)- Introduction to California Law : 05/2008
    Bachelor of Science : Entertainment Business

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