Delivery Operations Manager resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Best described with a servants heart, I am an effective leader and problem-solver which excels at streamlining operations to decrease costs and promote organizational efficiency. Offering hardworking mentality and history of success coordinating and monitoring operations across various departments. Highly committed to ensuring quality of services and products.
Skills
Sales and marketing
Financial Management
Data collection and analysis
Creative merchandising
Staff training and development
Regulatory Compliance
Business Administration
Staff Management
Operations management
Staffing and scheduling
Customer Service
Time management
Operational Improvement
Inventory Management
Work History
Delivery Operations Manager, 04/2018 to 03/2020 Doordash – Ontario, CA,
Managed 50+ delivery team member in nine bakery-cafes
Interviewing potiential drivers
Completed on-boarding and training delivery team members
Helped to ensure that orders were made accuractly and delivered in a timely manner.
Catering Operation Manager, 04/2017 to 03/2020 Mistras Group – New Martinsville, WV,
Managed 12-17 catering coordinators on a daily basis throughtout Metro Atlanta Area.
Ensured order accuracy with all catering orders to client specifications.
Support bakery-cafes with large catering orders to ensure efficency, accuracy and on-time deliveries
Followed all policies, regulations, dress codes and schedules
Drove operational improvements which resulted in savings and improved profit margins
Developed team communications and information for bi-monthly meetings
Increased customer satisfaction by resolving accuracy issues
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
Devoted special emphasis to punctuality and worked to maintain
Ensured outstanding attendance record, consistently arriving to work ready to start immediately with each catering coordinator
General Manager, 09/2014 to 04/2017 Carrols Restaurant Group, Inc. – Elizabethtown, NC,
Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Monitored employee performance and developed improvement plans.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Managed 3 or more assistant managerss successfully in fast-paced environment through proactive communication and positive feedback.
Onboarded new employees, including training, mentoring and new hire documentation.
Supervised team of 50+ employees and provided feedback on performance.
Assistant Manager, 01/2014 to 09/2014 Hooked On Dough Dba Panera Bread – City, STATE,
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Assessed job applications and made hiring recommendations to bring in top candidates for associate roles.
Managed inventory control processes to restore back stock, control costs and maintain sales to meet customer needs.
Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Coached team on effective upselling and cross-selling methods.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Completed weekly inventory counts to verify stock levels, address discrepancies and forecast future needs.
Communicated with managers to maintain transparency.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
Some College Credit Completed: Liberal Arts And General Studies, Expected in Hillsborough Community College - Tampa, Florida, GPA:
High School Diploma: , Expected in 05/2002 Gaither High School - Tampa, FL GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.