LiveCareer-Resume

delivery operations manager resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

  • Offering a strong professional background in retail, operations management, logistics, and human resources, coupled with experience in data analysis.
  • Unique ability to maintain a positive workforce morale.
  • Well-developed verbal and written communication skills with the ability to converse easily with clients, employees, and co-workers.
  • Strong customer service skills understanding the needs of individual clients.
  • Willing to learn both position and company specific policies and procedures.
  • Meticulous about achieving results with accuracy and precision.
  • Team player with an emphasis on both individual and group growth.
  • Passionate about assisting others in developing their potential and seeing growth.
Relevant Skills

  • Store Operations
  • Outstanding Communication 
  • Strategic Planning
  • Exceptional Leader
  • Conflict Resolution Skills
  • Shipping and Receiving
  • Training and Development
  • Employee Relations
  • Store opening and closing procedures
  • MS Office proficient

  • Hiring and Retention
  • Employee Scheduling
  • Loss Prevention Experience
  • Human Resources Policies & Procedures
  • Logistics 
  • POS Systems Knowledge
  • New Hire Orientation
  • Retail inventory management
  • Outstanding communication skills
  • Manager on Duty Experience
Education
Bachelor of Science: Health Policy & Administration, Expected in 2006 to Penn State Univeristy - University Park, PA
GPA:
      Schreyer Honors College          GPA-3.77          London Study Tour - Fall 2004          Thesis Title: Compliance with Cancer Screenings in a Cohort of Cancer Survivors
Bachelor of Science: Criminal Justice, Expected in 2006 to Penn State Altoona - Altoona , PA
GPA:
Professional Experience
Delivery Operations Manager, 04/2016 to 01/2017
DoordashRichmond, CA,

  • Responsible for the overall delivery operations in both State College, PA and Morgantown, WV.
  • Managed all aspects of employee hiring including interviewing, background checks, new hire orientations, and job training.
  • Revamped the new employee orientation process which reduced start-up costs by 15%.
  • Played a key role in improving driver morale by structuring and implementing new policies in the areas of training, scheduling, contest incentives, and new driver on-boarding sessions.
  • Created a driver incentive program that resulted in an 89% retention rate in State College and a 92% in Morgantown, the highest in the company.
  • Reduced total shutdown minutes year over year (YOY) by 25% in State College and 34% in Morgantown by using self designed strategic scheduling techniques that resulted in the lowest shutdown minutes in the company.
  • Developed close relationships with restaurant owners and directly resolved customer service issues to maintain overall customer satisfaction with OrderUp.
  • Interacted with over 200 drivers in State College and 100 in Morgantown on a daily basis to address concerns such as payroll issues, driver conflict, customer service issues, and technical issues with the OrderUp app.
New Home Sales Counselor, 02/2015 to 12/2015
TargetTyler, TX,

  • Exceeded personal and company sales goals by successfully selling 28 homes in 2015.
  • Achieved the highest prospect to buyer conversion rate in the company(1 to 4).
  • Identified client needs, provided solution, closed sales, and asked for referrals resulting in impressive home buyer survey results.
  • Created client-specific needs-based home presentations to close the sale in a timely manner.
  • Ensured home buyers understood every aspect of the buying options to avoid delays in closing the sale.
  • Followed up with leads via email, letters, and phone calls to keep them informed of promotional sales to increase traffic to the community.
  • Familiarized myself with the market competition to strengthen my sales presentation.
  • Collaborated with the Lifestyle Director to plan events, assisted with the interior design process, and provided quotes to potential buyers.
  • Obtained real estate license within first two months of employment.
Executive Team Leader - Logistics, 02/2010 to 01/2015
Target CorporationCity, STATE,

  • Managed 60+ employees in all areas of the logistics department including receiving/reverse logistics, trailer unloading, in-stocks, pricing, plan-o-gram teams, facilities management, and all third-party vendors.
  • Streamlined the trailer unload process by creating a time efficient process that decreased total production time by 34% and was later adopted by Target Canada.
  • Lead a culture of sales and financial accountability by proactively leveraging tools, reports, and processes to achieve sales and payroll goals.
  • Improved vendor relations and standards which reduced in-store vendor product by 20% while improving vendor product sales by 12% year to date(YTD).
  • Increased annual sales (40,000,000) by 1.1% YTD through an improved in-stock research and push process.
  • Oversaw the annual store inventory process as the inventory captain for 4 years.
  • Organized all logistics training including powered equipment training according to OSHA standards.
  • Effectively revised the stores replenishment process which decreased annual payroll spent by over 1,000 hours.
  • Promoted after three years from Executive Team Leader, Human Resources.
Executive Team Leader - Human Resources, 09/2006 to 06/2010
Target CorporationCity, STATE,

  • Managed and operated all areas of the Human Resources department including staffing, training, new employee orientations, leadership development, scheduling, employee relations, and performance management.
  • Oversaw the benefits administration, payroll, employee reviews, unemployment compensation claims and training processes.
  • Fostered an open door culture to improve employee morale which resulted in an overall employee retention rate of 89% within an industry where high turnover is the norm.
  • Ensured all policies and procedures,as well as Labor Law compliance, were enforced according to Target's Best Practice.
  • Traveled to various career fairs for recruiting and informed potential employees of opportunities within employment.
  • Created and conducted relevant workshops for employees with an emphasis on development, leadership, critical thinking, as well as provided mentoring to interns and employees.
  • Functioned as a volunteer coordinator with a focus on employee community involvement.
  • Analyzed team metrics to identify trends and take action to drive results.
  • Developed business leaders using talent management tools.
  • Promoted after one year from Executive Team Leader-Assets Protections. Focused on developing safety programs, reducing inventory shortage, maintaining confidential files and information, as well as leading intelligence based investigations.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Penn State Univeristy
  • Penn State Altoona

Job Titles Held:

  • Delivery Operations Manager
  • New Home Sales Counselor
  • Executive Team Leader - Logistics
  • Executive Team Leader - Human Resources

Degrees

  • Bachelor of Science
  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: