delivery operations manager resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

  • Offering a strong professional background in retail, operations management, logistics, and human resources, coupled with experience in data analysis.
  • Unique ability to maintain a positive workforce morale.
  • Well-developed verbal and written communication skills with the ability to converse easily with clients, employees, and co-workers.
  • Strong customer service skills understanding the needs of individual clients.
  • Willing to learn both position and company specific policies and procedures.
  • Meticulous about achieving results with accuracy and precision.
  • Team player with an emphasis on both individual and group growth.
  • Passionate about assisting others in developing their potential and seeing growth.
Relevant Skills

  • Store Operations
  • Outstanding Communication 
  • Strategic Planning
  • Exceptional Leader
  • Conflict Resolution Skills
  • Shipping and Receiving
  • Training and Development
  • Employee Relations
  • Store opening and closing procedures
  • MS Office proficient

  • Hiring and Retention
  • Employee Scheduling
  • Loss Prevention Experience
  • Human Resources Policies & Procedures
  • Logistics 
  • POS Systems Knowledge
  • New Hire Orientation
  • Retail inventory management
  • Outstanding communication skills
  • Manager on Duty Experience
Bachelor of Science: Health Policy & Administration, Expected in 2006 to Penn State Univeristy - University Park, PA
      Schreyer Honors College          GPA-3.77          London Study Tour - Fall 2004          Thesis Title: Compliance with Cancer Screenings in a Cohort of Cancer Survivors
Bachelor of Science: Criminal Justice, Expected in 2006 to Penn State Altoona - Altoona , PA
Professional Experience
Delivery Operations Manager, 04/2016 to 01/2017
DoordashRichmond, CA,

  • Responsible for the overall delivery operations in both State College, PA and Morgantown, WV.
  • Managed all aspects of employee hiring including interviewing, background checks, new hire orientations, and job training.
  • Revamped the new employee orientation process which reduced start-up costs by 15%.
  • Played a key role in improving driver morale by structuring and implementing new policies in the areas of training, scheduling, contest incentives, and new driver on-boarding sessions.
  • Created a driver incentive program that resulted in an 89% retention rate in State College and a 92% in Morgantown, the highest in the company.
  • Reduced total shutdown minutes year over year (YOY) by 25% in State College and 34% in Morgantown by using self designed strategic scheduling techniques that resulted in the lowest shutdown minutes in the company.
  • Developed close relationships with restaurant owners and directly resolved customer service issues to maintain overall customer satisfaction with OrderUp.
  • Interacted with over 200 drivers in State College and 100 in Morgantown on a daily basis to address concerns such as payroll issues, driver conflict, customer service issues, and technical issues with the OrderUp app.
New Home Sales Counselor, 02/2015 to 12/2015
TargetTyler, TX,

  • Exceeded personal and company sales goals by successfully selling 28 homes in 2015.
  • Achieved the highest prospect to buyer conversion rate in the company(1 to 4).
  • Identified client needs, provided solution, closed sales, and asked for referrals resulting in impressive home buyer survey results.
  • Created client-specific needs-based home presentations to close the sale in a timely manner.
  • Ensured home buyers understood every aspect of the buying options to avoid delays in closing the sale.
  • Followed up with leads via email, letters, and phone calls to keep them informed of promotional sales to increase traffic to the community.
  • Familiarized myself with the market competition to strengthen my sales presentation.
  • Collaborated with the Lifestyle Director to plan events, assisted with the interior design process, and provided quotes to potential buyers.
  • Obtained real estate license within first two months of employment.
Executive Team Leader - Logistics, 02/2010 to 01/2015
Target CorporationCity, STATE,

  • Managed 60+ employees in all areas of the logistics department including receiving/reverse logistics, trailer unloading, in-stocks, pricing, plan-o-gram teams, facilities management, and all third-party vendors.
  • Streamlined the trailer unload process by creating a time efficient process that decreased total production time by 34% and was later adopted by Target Canada.
  • Lead a culture of sales and financial accountability by proactively leveraging tools, reports, and processes to achieve sales and payroll goals.
  • Improved vendor relations and standards which reduced in-store vendor product by 20% while improving vendor product sales by 12% year to date(YTD).
  • Increased annual sales (40,000,000) by 1.1% YTD through an improved in-stock research and push process.
  • Oversaw the annual store inventory process as the inventory captain for 4 years.
  • Organized all logistics training including powered equipment training according to OSHA standards.
  • Effectively revised the stores replenishment process which decreased annual payroll spent by over 1,000 hours.
  • Promoted after three years from Executive Team Leader, Human Resources.
Executive Team Leader - Human Resources, 09/2006 to 06/2010
Target CorporationCity, STATE,

  • Managed and operated all areas of the Human Resources department including staffing, training, new employee orientations, leadership development, scheduling, employee relations, and performance management.
  • Oversaw the benefits administration, payroll, employee reviews, unemployment compensation claims and training processes.
  • Fostered an open door culture to improve employee morale which resulted in an overall employee retention rate of 89% within an industry where high turnover is the norm.
  • Ensured all policies and procedures,as well as Labor Law compliance, were enforced according to Target's Best Practice.
  • Traveled to various career fairs for recruiting and informed potential employees of opportunities within employment.
  • Created and conducted relevant workshops for employees with an emphasis on development, leadership, critical thinking, as well as provided mentoring to interns and employees.
  • Functioned as a volunteer coordinator with a focus on employee community involvement.
  • Analyzed team metrics to identify trends and take action to drive results.
  • Developed business leaders using talent management tools.
  • Promoted after one year from Executive Team Leader-Assets Protections. Focused on developing safety programs, reducing inventory shortage, maintaining confidential files and information, as well as leading intelligence based investigations.

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Resume Overview

School Attended

  • Penn State Univeristy
  • Penn State Altoona

Job Titles Held:

  • Delivery Operations Manager
  • New Home Sales Counselor
  • Executive Team Leader - Logistics
  • Executive Team Leader - Human Resources


  • Bachelor of Science
  • Bachelor of Science

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