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Delivery Driver/ Customer Service Resume Example

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DELIVERY DRIVER/ CUSTOMER SERVICE
Professional Summary

Punctual Delivery Driver possessing current Class B CDL and clean driving record. Safety-conscious and proactive in inspecting and maintaining vehicles. Focused on maintaining accurate delivery records, recording tracking information and completing driver log and truck performance forms.

Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules.

Dedicated with clean driving record and extensive familiarity with local communities, thoroughfares and streets. Delivered freight and children to recipients while safely performing job functions and meeting deadlines. Excellent planning and communications skills enabled desired results.

Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.

Experienced in customer service with over 10 years of experience in serving the public. Excellent reputation for resolving problems and improving customer satisfaction.

Skills
  • Order Picking and Processing
  • Logistics Knowledge
  • Freight Expertise
  • Familiarity with DOT Regulations
  • Commercial Driving Expertise
  • Logging Paperwork
  • GPS and Route Planning
  • Vehicle Systems Expertise
  • Map reading and navigation skills
  • Knowledge of state roads and highways
  • Safe driver training
  • Safety regulations expert
  • Advanced planning
  • Customer-oriented
  • Route logs
  • Current CDL license
  • Shipping and packaging
  • Safety and compliance
  • Safety-conscious
  • Adept at recordkeeping
  • Clean MVR
  • Vehicle inspections
Work History
Delivery Driver/ Customer Service , 09/2018 to Current
Company Name – City, State
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Fostered positive working relationships with customers by responding to questions and concerns.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Verified over Number daily deliveries against shipping instructions before delivering to customers.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Interacted with customers to determine needs and opportunities for additional sales.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed pre and post-trip safety inspections, recording and reporting any defects and malfunctions.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Loaded truck and properly secured items to prevent damage for over Number deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
Rural Carrier Associate, 09/2013 to 07/2016
Company Name – City, State
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Sorted mail according to order of address appearance for easy access in field.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Directly interacted with customers to deliver mail, packages and ordered goods.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Sold stamps to customers along route and counted back bills and change to avoid errors.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
  • Helped customers by carrying oversized parcels inside residences.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used coordination and planning skills to achieve results according to schedule.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
Bus Driver, 06/2011 to 04/2013
Company Name – City, State
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Obeyed federal, State and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Conducted pre-trip inspections of bus for safe operation.
  • Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Adapted travel plans to account for serious accidents and other problems rendering certain streets impassible.
  • Maintained positive passenger relations with orderly bus environments and clear announcements for each stop.
  • Completed daily reports covering trip details, vehicle maintenance actions and any reportable incidents.
  • Checked vehicle daily for maintenance needs, personally handled common upkeep and reported any serious concerns to supervisor.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
Diploma: Academic/College Prep/ Music , 05/1999
Central High School - City
Associate In Business Administration : 2009
University of Phoenix - City, State
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Resume Overview

School Attended

  • Central High School
  • University of Phoenix

Job Titles Held:

  • Delivery Driver/ Customer Service
  • Rural Carrier Associate
  • Bus Driver

Degrees

  • Diploma : Academic/College Prep/ Music , 05/1999
    Associate In Business Administration : 2009

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