Well- versed in database management. Strong organizational, technical and analytical skills.
Results-driven with proven ability to establish rapport with clients.
Strong organizational skills
Meticulous attention to detail
Microsoft Excel certified
Microsoft Word certified
Microsoft Outlook certified
Microsoft Powerpoint certified
Certified 80.8 WPM; 24240 KPH
Promoted from Seasonal Sales Associate to Bridal Consultant after 1 month of working for Macy's.
Recognized by multiple managers for outstanding customer service.
08/2015 to Current
Delivery DriverDoorDash － San Francisco, CA
Evaluated customer needs and determined appropriate action, referring their questions to management when necessary.
ex: Card machine was not working at pick up destination, so I was unable to process customer order with company card; I chose to pay with my own cash (with permission from company) to save time.
Selected the most efficient routes in compliance with delivery instructions.
Resolved customer complaints and adjusted orders.
Operated motor vehicles in a safe and efficient manner.
04/2014 to 11/2014
Bridal ConsultantMacys － Santa Clara, CA
Cross-trained and provided back-up for other customer service representatives when needed.
Implemented new marketing ideas to improve registry sales. ex: Writing enticing emails to bring bridal couples back into the store and add/shop for more items on their registry.
Resolved product/policy issues and shared benefits of new technology.
Recommended, selected and helped locate merchandise based on customer needs and desires.
11/2013 to 01/2014
Seasonal Sales AssociateMacys － Santa Clara, CA
Guaranteed positive customer experiences and resolved all customer complaints. ex: Helped customer and carried heavy shopping bags filled with fragile items to the other side of the mall where she had parked.
Managed quality communication, customer support and product representation for each client; performed cash register audits.
High School DiplomaJubilee Academy － Philadelphia, PA, USA3.0 GPA
Associate of Science: Medical Assisting San Jose City College － San Jose, CA, USA