* Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems.
* Proven skill in resolving problems quickly on first call. Detail-oriented support with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
* Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
* Inventive Technical Support Representative eager to find novel and productive solutions for each customer's issue. Independent provider of individualized customer care. Adapts to unique complaints and queries by performing independent research.
Completed on-time deliveries by choosing best and most efficient routes.
Communicated customer complaints, requests and feedback to company management for swift resolution.
Contacted customers prior to delivery to confirm and coordinate delivery times.
Delivered packages to customer doorsteps and business offices.
Completed rush deliveries on tight timetables to satisfy customer needs.
Operated vehicle safely in highly congested areas with no traffic violations.
Website Manager, 07/2020 - 05/2021 Aldi – Nashville, TN,
Created content strategies for digital media.
Created customized marketing materials to increase product awareness.
Helped clients develop website portals and social media pages to promote businesses.
Collaborated with business development personnel to verify compliance with customer requirements.
Event Organizer, 01/2019 - 04/2021 Viejas Enterprises – Alpine, CA,
Organized, coordinated and deployed large [Amazon, Netflix, Hulu] events while focusing on delivering superior customer service.
Coordinated schedules and timelines for all events.
Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
Selected and ordered décor and event materials.
Reduced financial discrepancies by accurately managing budgeting, bookkeeping and auditing tasks.
Performed event coordination for larger parties and gatherings.
Participated in strategy development and planning to grow organizing program and advance campaigns.
Valet Driver, 09/2018 - 12/2019 SP Plus Parking – City, STATE,
Recorded make, model and exact location of each parked vehicle for easy retrieval.
Organized guest keys in systematic order for timely acquisition and delivery of vehicle.
Drove vehicles of different make, style and price points both to and from desired destination.
Assisted guests with loading and unloading luggage and delivered instructions to front desk for check-in.
Established positive guest relationships through consistent delivery of excellent customer service.
Welcomed arriving guests and explained car retrieval procedures.
Parked and retrieved cars carefully to prevent damage and avoid delays.
Maintained knowledge of destination and answered customer questions within scope of understanding.
Opened doors and transported luggage for customers with care and efficiency.
Determined customer needs by asking relevant questions and listening actively to responses.
Responded to customer requests efficiently and with knowledgeable assistance.
Education
Certificate : Technical Support Fundamentals , Expected in 06/2021 - Grow With Google - Coursera - Online , GPA:
Associate of Arts: Math, Science & Computer Science , Expected in 06/2020 - West Los Angeles College - Culver City, CA GPA:
High School Diploma: , Expected in 07/2017 - Bisrate Gebriel International School - Addis Ababa, Ethiopia, GPA:
Certificate : Advanced Computer Maintenance & Networking , Expected in 09/2013 - Satcom Institute of Technology - Addis Ababa, Ethiopia , GPA:
Additional Information
I'm determined to learn and better my knowledge in the field.
Languages
English:
Native or Bilingual:
Negotiated:
:
Amharic :
Native or Bilingual:
Negotiated:
:
Skills
Problem Solving
Communication and Interpersonal Skills
Customer Relationships
Dependability and Honesty
Attention to Detail
Efficiency and Time Management
Customer Support
Written and Verbal Communication
Work History
Delivery Driver, 07/2018 - Current GrubHub – New York, NY
Completed on-time deliveries by choosing best and most efficient routes.
Communicated customer complaints, requests and feedback to company management for swift resolution.
Contacted customers prior to delivery to confirm and coordinate delivery times.
Delivered packages to customer doorsteps and business offices.
Completed rush deliveries on tight timetables to satisfy customer needs.
Operated vehicle safely in highly congested areas with no traffic violations.
Website Manager, 07/2020 - 05/2021 The H-Wood Group – City of Los Angeles, CA
Created content strategies for digital media.
Created customized marketing materials to increase product awareness.
Helped clients develop website portals and social media pages to promote businesses.
Collaborated with business development personnel to verify compliance with customer requirements.
Event Organizer, 01/2019 - 04/2021 Boulevard Catering – City of Los Angeles, CA
Organized, coordinated and deployed large [Amazon, Netflix, Hulu] events while focusing on delivering superior customer service.
Coordinated schedules and timelines for all events.
Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
Selected and ordered décor and event materials.
Reduced financial discrepancies by accurately managing budgeting, bookkeeping and auditing tasks.
Performed event coordination for larger parties and gatherings.
Participated in strategy development and planning to grow organizing program and advance campaigns.
Valet Driver, 09/2018 - 12/2019 SP Plus Parking – City of Los Angeles, CA
Recorded make, model and exact location of each parked vehicle for easy retrieval.
Organized guest keys in systematic order for timely acquisition and delivery of vehicle.
Drove vehicles of different make, style and price points both to and from desired destination.
Assisted guests with loading and unloading luggage and delivered instructions to front desk for check-in.
Established positive guest relationships through consistent delivery of excellent customer service.
Welcomed arriving guests and explained car retrieval procedures.
Parked and retrieved cars carefully to prevent damage and avoid delays.
Maintained knowledge of destination and answered customer questions within scope of understanding.
Opened doors and transported luggage for customers with care and efficiency.
Determined customer needs by asking relevant questions and listening actively to responses.
Responded to customer requests efficiently and with knowledgeable assistance.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
