Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. 8 years experience in customer service industries.
  • Proficient in Microsoft Office
  • Exceptional written and verbal communication skills
  • Typing Speed 50 WPM
  • Organized
  • Time management
  • Excellent multi-tasker
  • Effective and active listening skills
Delivery Driver, 05/2016 to Current
Presbyterian Homes & ServicesWayzata, MN,

Completed a daily pre-trip inspection checklist before first delivery of the day. Selected the most efficient routes in compliance with delivery instructions and fuel policy. Obtained signatures needed to complete and process all paperwork in a timely manner.

Cashier, 09/2008 to 04/2015
Solar 4 America Ice San JoseSan Jose, CA,

Assessed customer needs and responded to questions. Trained and mentored new cashiers. Worked with customer service to resolve issues. Provided professional and courteous service at all times. Prepared special orders for shipment. Accepted merchandise returns. Monitored exits for security issues.

Special Education English Teacher, 07/2007 to 06/2008

Performed student background reviews to develop tailored lessons based on student needs. Incorporate diverse techniques to promote active learning including individualized instruction, multisensory learning, problem solving assignments, and small group activities. Coordinate with parents, behavior coaches, teachers, teacher's assistants, and other professionals to maximize student motivation and create a team teaching approach.

Bachelor of Arts: Psychology, Expected in May 2007
SALEM COLLEGE - Winston-Salem, NC
Psychology, Minor in English, Minor in Women's Studies
Knowledge of American Sign Language and Translated English Sign Language. 
Rapport building, finding proactive solutions, outstanding telephone etiquette

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  • Cashier
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  • Bachelor of Arts

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