Delivery Driver Resume Example
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DELIVERY DRIVER
Professional Summary
Proficient Call Center Agent with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker.
Work History
Delivery Driver, 01/2020 to CurrentBlevins, Inc - Liverpool , NY
- Completed on-time deliveries by choosing best and most efficient routes.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Fostered positive working relationships with customers by responding to questions and concerns.
Collections Specialist, 09/2019 to 03/2020Cargomatic - Phoenix , AZ
- Negotiated to collect balance in full.
- Processed payments and contracts on accounts.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Helped clients plan payoff plans for various types of loans, including commercial, home equity, mixed use and multi-family.
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Researched accounts and completed due diligence to resolve collection problems.
- Used probing techniques to determine debtors' reasons for delinquency.
- Monitored accounts for compliance with established payment plans and flagged those in violation.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Recorded all information regarding financial status of customers.
- Maintained high volume of calls to meet demands of busy group.
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Used skip tracing and other techniques to locate debtors.
- Used scripted conversation prompts to convey current account information and obtain payments.
Assistant Manager, 08/2018 to 06/2019Gpm Investments - Florence , SC
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Roadside Assistance Agent, 08/2016 to 12/2017Raising Cane's - Centerville , OH
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Educated customers on promotions to enhance sales.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate of Science, Health Sciences, 06/2015
Weber State University - City, State
High School Diploma, 06/2012
Syracuse High School - City, State
Skills
- Logistics Knowledge
- Logging Paperwork
- GPS and Route Planning
- Strong Math Aptitude
- Customer support
- Documentation and reporting
- Recruiting and interviewing
- Employee performance evaluations
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Resume Overview
School Attended
- Weber State University
- Syracuse High School
Job Titles Held:
- Delivery Driver
- Collections Specialist
- Assistant Manager
- Roadside Assistance Agent
Degrees
- Associate of Science , Health Sciences 06/2015
High School Diploma , 06/2012
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