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Delivery Driver Resume Example

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DELIVERY DRIVER
Professional Summary

Proficient Call Center Agent with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker.

Work History
Delivery Driver, 01/2020 to CurrentDoorDash - Bountiful, UT
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Fostered positive working relationships with customers by responding to questions and concerns.
Collections Specialist, 09/2019 to 03/2020Exeter Finance Corp. - Clearfield, UT
  • Negotiated to collect balance in full.
  • Processed payments and contracts on accounts.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Helped clients plan payoff plans for various types of loans, including commercial, home equity, mixed use and multi-family.
  • Counseled debtors on payment options and arranged installment agreements.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Monitored accounts for compliance with established payment plans and flagged those in violation.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Recorded all information regarding financial status of customers.
  • Maintained high volume of calls to meet demands of busy group.
  • Processed payments and applied to customer balances.
  • Achieved performance goals on consistent basis.
  • Used skip tracing and other techniques to locate debtors.
  • Used scripted conversation prompts to convey current account information and obtain payments.
Assistant Manager, 08/2018 to 06/2019Jimmy John's - Centerville, UT
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Monitored security and handled incidents calmly.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Roadside Assistance Agent, 08/2016 to 12/2017AAA Life Insurance Company - Clearfield, UT
  • Responded to customer requests for products, services and company information.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Educated customers on promotions to enhance sales.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate of Science, Health Sciences, 06/2015
Weber State University - Ogden, UT
High School Diploma, 06/2012
Syracuse High School - Syracuse, UT
Skills
  • Logistics Knowledge
  • Logging Paperwork
  • GPS and Route Planning
  • Strong Math Aptitude
  • Customer support
  • Documentation and reporting
  • Recruiting and interviewing
  • Employee performance evaluations
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Resume Overview

Companies Worked For:

  • DoorDash
  • Exeter Finance Corp.
  • Jimmy John's
  • AAA Life Insurance Company

School Attended

  • Weber State University
  • Syracuse High School

Job Titles Held:

  • Delivery Driver
  • Collections Specialist
  • Assistant Manager
  • Roadside Assistance Agent

Degrees

  • Associate of Science , Health Sciences 06/2015
    High School Diploma , 06/2012

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