Hard-working, entry-level fashion and retail management student looking to apply my education and experience to a job in retail. Areas of proficiency include excellent communication and interpersonal skills, good standard of IT and numeracy, strong negotiation skills, strong customer focus, ability to work under pressure and to tight deadlines, analyzing and problem-solving skills, flexibility, strong time-management skills, attention to detail. and adequate leadership abilities.
Received 5 “exceeds expectations” ratings on performance reviews.
Accepted payment from customers and made change as necessary.
Apportioned and served food to facility residents, employees, or patrons.
Checked the quantity and quality of received products
Managed food and produce receiving process with 100% accuracy.
Greeted customers in the restaurant, took and rang up orders, handled payment and thanked customers
Inspected dining and serving areas to ensure cleanliness and proper setup
Performed dishwasher duties
Washed, peeled, cut, and seeded fruits and vegetables
Communicated with customers regarding orders, comments, and complaints
Delivered an exceptional experience with friendly, fast service.
Received frequent customer compliments for going above and beyond normal duties.
Processed an average of 20 transactions each day in a timely manner.
Answered customers' questions and addressed problems and complaints in person and via phone.
Opened and closed the store, which included counting cash drawers and making bank deposits.
Helped customers select products that best fit their personal needs.
Maintained visually appealing and effective displays for the entire store.
Educated customers on product and service offerings.
Offered exceptional customer service to differentiate and promote the company brand.
Oversaw all daily operations of 2 store locations.
Consulted with customers on the latest styles and trends.
Kept the showroom clean and maintained neat, orderly product displays.
Processed all sales transactions accurately and in a timely fashion.
Marked clearance products with updated price tags.
Computed sales prices, total purchases and processed payments.
Described merchandise and explain operation of merchandise to customers.
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Placed special orders and called other stores to find desired items.
Recommended merchandise based on customer needs.
Operated a cash register to process cash, check and credit card transactions.
Replenished floor stock and processed shipments to ensure product availability for customers.
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Served fresh, hot food with a smile in a timely manner.
Resolved guest complaints promptly and professionally.
Correctly received orders, processed payments and responded appropriately to guest concerns.
Mastered Point of Sale (POS) computer system for automated order taking.
Carefully maintained sanitation, health and safety standards in all work areas.
Prepared items according to written or verbal orders, working on several different orders simultaneously.
Quickly unloaded product shipments and stocked freezers.
Took initiative to find extra tasks when scheduled duties were completed.
Open and closed store
Earned “Top Seller” for two consecutive quarters in 2008.
Excelled in exceeding daily membership goals.
Developed highly empathetic guest relationships and earned reputation for exceeding sales goals.
Cross-trained and provided back-up for other customer service representatives when needed.
Worked as a team member performing cashier duties, product assistance and cleaning.
Expressed appreciation and invited guests to return to the park.
Processed merchandise returns and exchanges.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Top 20% of class
Coursework in Business, Communications and Organizational Psychology
Coursework in International Business, Accounting and Finance
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