Extensive experience in customer service and consistently assuming increased responsibilities. Strong written and oral communication skills with expertise in the areas of: Ensuring excellent customer service by providing information, resolving problems, and answering questions for employees and customers. Strong leadership and motivational skills. Solid administrative experience. Preparing food and feeding the animals and making sure they have water at all times. Grooming the animals and keeping them clean. Exercising dogs in a yard or taking them for walks. Cleaning out kennels and cages. Maintaining the cages, runs and grounds. Washing toys and bowls and keeping laundry clean. Looking after animals which are elderly, ill or distressed. Answering telephone calls and greeting visitors to the premises. Keeping records, taking bookings and handling payments. Giving advice to people who wish to adopt an animal.
Delivery Driver06/2016Advance Auto PartsRiverdale, GA
Keeps vehicle fueled in accordance to management instructions and business needs and notifies management of needed repairs.
Follows all safety rules and applicable laws.
Delivering merchandise between Advance location and/or feeder points.
Responsible for maintaining and storing equipment (i.e. pagers, keys, fuel card) in accordance to warehouse guidelines.
Accurately interprets various warehouse documents to determine items to be moved, gathered or distributed.
Opens bales, crates and other containers. Marks materials with identifying information.
Sorts, organizes and prepares merchandise from receiving or the production areas to storage or to other designated areas, by part and quantity.
Verifies documentation and records incoming merchandise by part and quantity.
May use computer to enter, maintain, locate and create records. Uses computer to dispatch, confirm customer or stock orders and to generate delivery manifests and receiving documents.
Kennel Technician12/2014 to 04/2016LifeLine Animal Project Decatur, GA
Ability to stand for extended periods and reach to perform assigned work activities.
Ability to lift and carry 50 lbs. without assistance.
Ability to interact with impounded dogs, cats and other animals including vicious, stray, sick or injured animals.
Ability to determine which animals are aggressive. Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly.
Excellent customer service and communication skills.
Professional phone manner and computer proficiency.
Able to multitask in a fast-paced environment.
Strong attention to detail, cleaning cages and kennels, feeding animals, processing animals during intake, assisting people looking for their lost pets and assisting customers who are interested in adopting a pet.
Other duties may include washing dishes, doing laundry, unloading dog food, assisting with euthanasia and other tasks as assigned.
Special Police Officer01/2008 to CurrentProfessional 50 States Protection, LLCTemple Hills, MD
DC General Family Emergency Shelter Performs all assigned duties and requested services in a professional manner while displaying a positive teamwork attitude toward all customers.
Maintains proficiency in the knowledge of appropriate Company Police Laws and Regulations.
Performs operational requirements to include, maintaining high visibility to identify and resolve potential violent situations.
Conduct personnel searches, effect proper arrests, provide access control and provide assistance as requested Respond to emergency situations, and conduct investigations to include follow ups Perform administrative functions such as completing required reports, daily activity log, obtaining statements, enforce rules and regulations and conduct safety inspections to include monitoring surveillance cameras and metal detector Maintains knowledge of required duties and procedures of DC General Family Shelter Performs other related duties as assigned.
Dog Day Camp Counselor12/2005 to 04/2007PetcoAlexandria, VA
Knowledge of understanding all types of dog behavior and know how to handle accordingly.
Monitored all dogs interaction in a safe manner and able to identify and correct inappropriate behavior.
Other duties to include but are not limited to maintaining a safe, clean and sanitary daycare area, greeting customers, playing with dogs and daily daycare laundry.
Kennel Assistant09/2003 to 03/2008Nells KennelWashington, DC
Feed, walk, exercise, and bathe animals as needed in our care.
Administer medications as indicated by owners.
Bring animals to and from the kennel during check-in and check-out times.
Clean up after animals both inside the facility and outside, and clean animal runs and cagesas needed.
Maintain the kennel as a whole by performing tasks including, but not limited to, sweeping/mopping floors, wiping counters, taking out trash, cleaning bathrooms, and checking equipment and supplies.
Assist other staff members on occasion with such tasks as helping restrain an animal, helping clients with their pets, etc.
Supply Clerk11/2000 to 08/2002United States ArmyColumbus, GA
Received, inspected inventories loads and unloads Issued, delivered and turned in organization and installation supplies and equipment Operated unit level computer Prepared all unit/organizational supply documents Maintained automated supply system for accounting of organizational and installation supplies and equipment Issued and received small arms Secured and controlled weapons and ammunition in security areas Scheduled and performed preventive and organizational maintenance on weapons Inspected completed work for accuracy and compliance with established procedures Coordinated supply activities Implemented changes to unit material condition status report Posted transactions to organizational property books and supporting transaction files.
Implemented method of obtaining relief from responsibility for lost, damaged and destroyed supply items.
Groomer/Cashier/Stocker/Aquatics09/1999 to 11/2000PetsmartAlexandria, VA
Responsible for the health and safety of the live pets . Have an eye for detail and a passion for caring for fish, reptiles, birds, and our small and furry friends.
Comfortable cleaning and interacting with pets and connecting with Pet Parents to provide the education needed for a lifetime of care.
Provide excellent customer service by greeting our Pet Parents upon arrival and ensuring they had an outstanding shopping experience upon check-out.
Grooming dogs and helping to clean the Salon and maintain detailed records of services performed.
Responsible for keeping stock organized and on store shelves.
Diploma 2000T.C. Williams High SchoolAlexandria, Virginia
Excel, Outlook, Power Point, Microsoft Windows, Microsoft Word, Safety, Supervisor, Teamwork