Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Recent Biology graduate with customer-focused retail experience with great understanding of retail dynamics, marketing and customer service. Offering 10 years of experience providing product recommendations and solutions to meet customer needs and exceed expectations.

  • Route management
  • Time management skills
  • Courteous and polite demeanor
  • Responsible driver
  • Retail loss prevention
  • Cash handling accuracy
  • Customer- and service-oriented
  • Listening skills
  • Team player mentality
  • Written and oral communication skills
  • POS system operation
  • Energetic self-starter
  • Account follow-up
  • Advanced MD and eClinical Works use
  • ICD-10 coding
  • Submission of medical claims
  • Claim review
  • Data entry
  • Work well independently
  • Insurance Verification
  • Medical recordkeeping
  • Safe food handling
03/2021 to Current
Delivery Driver Common Spirit Bremerton, WA,
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Handled merchandise in accordance with product handling standards.
  • Located and selected merchandise to verify against delivery sheet specifications.
  • Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Maneuvered shipments with carts, hands trucks and pallet jacks, loading and unloading vehicles to maintain tight timetables.
  • Performed deliveries throughout greater Orlando area.
01/2018 to 05/2020
Medical Biller and Health Information Technician Harris Internal Medicine City, STATE,
  • Worked with physicians and nurses to find methods to improve quality of patient health documents and records.
  • Put new coding and billing procedures into practice, which helped to reduce number of claims that insurance companies denied.
  • Facilitated document import into electronic health records using variety of applications and workflows, executed scanning and indexing and organized patient records for quick reference.
  • Filed, retrieved and transmitted patient medical records between offices and in accordance with regulations.
  • Protected medical information against unauthorized access, loss or corruption by consistently following security protocols.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Completed and submitted appeals for denied claims.
  • Reviewed all claims for accurateness and appropriateness.
  • Coordinated communications between patients, billing personnel and insurance carriers.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Reviewed account information to confirm patient and insurance information is accurate and complete.
  • Interpreted medical terminology and pharmacological information to translate information into coding system.
  • Handled billing, waivers and claims for private and commercial clients.
  • Used software system to manage provider schedules and keep calendar organized practice.
10/2017 to 01/2018
Food and Beverage Cast Disney City, STATE,
  • Maintained dining and food service areas to maximize safety and cleanliness.
  • Assembled and served meals according to specific guest requirements.
  • Created food displays according to established standards and replaced dated products with fresh.
  • Greeted guests with friendliness and professionalism.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Managed inventory of dining room products, including condiments, linens and flatware.
  • Effectively multitasked within fast-paced environment.
  • Stocked displays with new and transferred merchandise.
  • Offered product samples, answered questions and suggested products.
10/2012 to 10/2017
Sales Associate (Pro Athelete) Nike City, STATE,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Prepared cash deposits with zero discrepancies.
  • Back of House reviving.
  • Took monthly conference calls to learn about new products benefits, upcoming releases and current initiatives.
  • In charge of training employees, including leaders, on information given in conference calls.
  • Temporary Key Holder as part of a Development Goal.
  • Assisted managers on Start of Day (SOD) and End of Day (EOD) functions. Helped with phone interviews and training of seasonal employees.
  • Employee of the Month (2)
  • Employee of the Year (1)
Education and Training
Expected in 08/2021
Bachelor of Science: Biology (Zoology)
University of Central Florida - Orlando, FL
Native/ Bilingual
Websites, Portfolios, Profiles

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Resume Overview

School Attended

  • University of Central Florida

Job Titles Held:

  • Delivery Driver
  • Medical Biller and Health Information Technician
  • Food and Beverage Cast
  • Sales Associate (Pro Athelete)


  • Bachelor of Science

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