Recent Biology graduate with customer-focused retail experience with great understanding of retail dynamics, marketing and customer service. Offering 10 years of experience providing product recommendations and solutions to meet customer needs and exceed expectations.
Skills
Route management
Time management skills
Courteous and polite demeanor
Responsible driver
Retail loss prevention
Cash handling accuracy
Customer- and service-oriented
Listening skills
Team player mentality
Written and oral communication skills
POS system operation
Energetic self-starter
Account follow-up
Advanced MD and eClinical Works use
ICD-10 coding
Submission of medical claims
Claim review
Data entry
Work well independently
Insurance Verification
Medical recordkeeping
Safe food handling
Experience
03/2021 to Current
Delivery DriverCommon Spirit – Bremerton, WA,
Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Delivered rush merchandise on tight schedules to meet customer targets.
Handled merchandise in accordance with product handling standards.
Located and selected merchandise to verify against delivery sheet specifications.
Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
Maintained safe driving habits to protect property and general public on roadways.
Maneuvered shipments with carts, hands trucks and pallet jacks, loading and unloading vehicles to maintain tight timetables.
Performed deliveries throughout greater Orlando area.
01/2018 to 05/2020
Medical Biller and Health Information TechnicianHarris Internal Medicine – City, STATE,
Worked with physicians and nurses to find methods to improve quality of patient health documents and records.
Put new coding and billing procedures into practice, which helped to reduce number of claims that insurance companies denied.
Facilitated document import into electronic health records using variety of applications and workflows, executed scanning and indexing and organized patient records for quick reference.
Filed, retrieved and transmitted patient medical records between offices and in accordance with regulations.
Protected medical information against unauthorized access, loss or corruption by consistently following security protocols.
Applied HIPAA privacy and security regulations while handling patient information.
Completed and submitted appeals for denied claims.
Reviewed all claims for accurateness and appropriateness.
Coordinated communications between patients, billing personnel and insurance carriers.
Contacted insurance providers to verify insurance information and obtain billing authorization.
Reviewed account information to confirm patient and insurance information is accurate and complete.
Interpreted medical terminology and pharmacological information to translate information into coding system.
Handled billing, waivers and claims for private and commercial clients.
Used software system to manage provider schedules and keep calendar organized practice.
10/2017 to 01/2018
Food and Beverage Cast Disney – City, STATE,
Maintained dining and food service areas to maximize safety and cleanliness.
Assembled and served meals according to specific guest requirements.
Created food displays according to established standards and replaced dated products with fresh.
Greeted guests with friendliness and professionalism.
Worked in close collaboration with team members to ensure customers received high-quality service.
Managed inventory of dining room products, including condiments, linens and flatware.
Effectively multitasked within fast-paced environment.
Stocked displays with new and transferred merchandise.
Offered product samples, answered questions and suggested products.
10/2012 to 10/2017
Sales Associate (Pro Athelete)Nike – City, STATE,
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sold various products by explaining unique features and educating customers on proper application.
Built and maintained relationships with peers and upper management to drive team success.
Answered incoming telephone calls to provide store, products and services information.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Prepared cash deposits with zero discrepancies.
Back of House reviving.
Took monthly conference calls to learn about new products benefits, upcoming releases and current initiatives.
In charge of training employees, including leaders, on information given in conference calls.
Temporary Key Holder as part of a Development Goal.
Assisted managers on Start of Day (SOD) and End of Day (EOD) functions. Helped with phone interviews and training of seasonal employees.
Employee of the Month (2)
Employee of the Year (1)
Education and Training
Expected in 08/2021
Bachelor of Science: Biology (Zoology) University of Central Florida - Orlando, FL GPA:
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