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Delivery Driver Resume Example

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DELIVERY DRIVER
Summary

Dedicated and focused on completing deliveries quickly to meet busy daily demand and customer satisfaction, while offering attention to detail.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with a successful team.

Skills
  • Excellent sense of direction
  • Route management
  • Cargo handling
  • Lifts up to 30 pounds
  • Planning and coordination
  • Operational improvement
  • Customer service
  • Organization
  • Inventory management
  • Process improvement
Experience
October 2017
to
Current
Company NameCity, StateDelivery Driver
  • Communicated with Cook and Expeditor to coordinate deliveries and obtain destination address.
  • Delivered product on tight schedules to meet customers demand.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Reviewed daily delivery documents and orders and reported any errors found on delivery documents to supervisor.
  • Recorded weekly hours and mileage for accurate payment.
  • Documented time of delivery to record completion of order.
  • Collected tips from customers through hands-free electronic methods.
  • Carried food in insulated bags to maintain hot or cold temperature.
  • Inspected and maintained vehicle supplies and equipment such as gas, oil, water, tires, lights, and brakes to ensure vehicles remain in proper working condition
  • Obtained receipts or signatures for delivered goods, collecting payment for services when required.
January 2016
to
November 2017
Company NameCity, StateOnline Personal Shopper
  • Delivered groceries to customer locations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Communicated with customer to confirm clarity of order and expedited order transfer to delivery driver.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries, including helping older customers put groceries away.
  • Made recommendations to customers to promote brand effectiveness and product benefits.
August 2016
to
October 2016
Company NameCity, StateCustomer Service Representative-Work From Home
  • Set up and activated customer accounts.
  • Answered inbound calls and directed customers to designated individuals or departments.
  • Reviewed account and service histories to identify trends and issues.
  • Interviewed customers regarding furniture issues and reported feedback to management team.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
February 2011
to
August 2016
Company NameCity, StateQuality Control Technician
  • Noted results and entered data into factory software to track and assess trends.
  • Assisted with correcting systemic problems in order to eliminate errors.
  • Performed visual and dimensional inspections on manufactured parts.
  • Completed routine inspections of components and products to fulfill quality assurance requirements.
  • Produced thorough reports detailing findings and proposed recommendations.
  • Compared samples to standards and specifications by performing detailed measurements and tests.
  • Implemented quality control objectives to resolve production issues, optimize product reliability and reduce costs.
  • Compiled inspection and test data in reports to document compliance with or deviations from strict quality standards.
  • Provided quality support to ensure that products met quality standards and customer requirements.
  • Monitored daily performance of production team to identify and address issues affecting quality product output.
  • Examined samples of raw materials before use in production.
Education and Training
May 2001
Watertown High SchoolCity, StateHigh School Diploma
South Dakota State UniversityCity, StateBachelor of Arts: Interior Design
The Art Institute of PittsburghCity, StateBachelor of Arts: Interior Design
Additional Information

Dedicated and focused on completing deliveries quickly to meet busy daily demand and customer satisfaction, while offering attention to detail. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with a successful team.

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Resume Overview

School Attended

  • Watertown High School
  • South Dakota State University
  • The Art Institute of Pittsburgh

Job Titles Held:

  • Delivery Driver
  • Online Personal Shopper
  • Customer Service Representative-Work From Home
  • Quality Control Technician

Degrees

  • High School Diploma
    Bachelor of Arts : Interior Design
    Bachelor of Arts : Interior Design

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