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Delivery Driver Resume Example

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DELIVERY DRIVER
Summary

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Skills
  • Defensive driver training
  • Supervision and training
  • Employee scheduling
  • Financial document control
  • Defensive driver training
  • Customer Service
  • Time management skills
  • Organization and efficiency
  • Office equipment operations
  • Flexible
Experience
Delivery Driver | 08/2020 to CurrentFossa (Amazon Delivery Service) - Charlotte, NC
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Completed order forms and collected payments to keep customer accounts current.
  • Handled merchandise in accordance with product handling standards.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Notified customers of delays, decreasing calls to support.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities.
  • Completed daily pre-trip inspection checklist before first delivery.
  • Answered customer questions regarding shipments.
  • Directed efficient product loading and checked load balance to prevent on-the-road incidents.
  • Operated manual and mechanical equipment safely to minimize injury and accident risks.
  • Located and selected merchandise to verify against delivery sheet specifications.
  • Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
  • Resolved customer complaints and adjusted orders.
  • Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
General Manager | 08/2017 to 09/2020Circle K Corp. - Charlotte , NC
  • Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
  • Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Liaised with cross-functional teams to develop product positioning strategies.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
  • Designed sales and service strategies to improve revenue and retention.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Trained, managed and motivated employees to promote professional skill development.
  • Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Facilitated monthly workshops to share best practices to optimize productivity.
  • Participated in organizational transformation and implementation activities to monitor corporate restructures.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Implemented effective customer service surveys to encourage feedback.
PCA | 03/2017 to 04/2018Huntersvillage - Huntersville, NC
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Collected biological specimens and packages for laboratory transport to complete diagnostic tests.
  • Supported healthy patient skin with bedside baths, wound care and integrity checks.
  • Recorded observations and baseline measurements to maintain accurate medical records.
  • Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
  • Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Secured qualified assistance for patient emergencies to optimize outcomes.
  • Safely transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
  • Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements.
  • Kept instruments and equipment clean and effectively sanitized.
  • Improved patient care, safety and compliance by partnering with nurses.
Education and Training
Central Piedmont Community College - - Charlotte,NC | | Some College (No Degree)Working Smart
Central Piedmont Community College - - Charlotte,NC | | Some College (No Degree)EkG Tech (act Program)

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Urban League - - Charlotte,NC | | Some College (No Degree)Medical Coding
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Resume Overview

Companies Worked For:

  • Fossa (Amazon Delivery Service)
  • Circle K Corp.
  • Huntersvillage

School Attended

  • Central Piedmont Community College
  • Urban League

Job Titles Held:

  • Delivery Driver
  • General Manager
  • PCA

Degrees

  • Central Piedmont Community College - Charlotte , NC | Some College (No Degree)
    Central Piedmont Community College - Charlotte , NC | Some College (No Degree)
    Urban League - Charlotte , NC | Some College (No Degree)

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