Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Safety Officer securing facility staff and visitors. Demonstrated ability to learn new procedures and policies. Uses defensive tactics within strict guidelines. Experienced in emergency response, including evaluation procedures. Excellent listening and customer service skills. Focused on improving facility security through diligent approach and sense of personal responsibility. Diffused situations in calm and professional manner. Physically fit Security Officer skilled at defending clients and assets. Excellent self-control and level head in difficult situations. Able to manage security risks with ease and use sound judgment to resolve problem situations quickly.
Active listener and complex problem-solver proficient in settling on-field disputes. Flexible professional willing to take initiative to ensure safety of players. Skilled at looking for unusual and suspicious activities and persons and responding to calls for service. Adept at interrogating and communicating with victims, witnesses and suspects while providing scene security and protection for emergency services personnel.
Skills
Dispatch
Surveillance
Safety and security
Security Guard License
Emergency response
Self-defense tactics
Building security
Perimeter patrol
Traffic control
Report writing
Property patrol
Stamina
Stress tolerance
Lower body strength
Time management
Work History
01/2016 to 11/2018
Delivery DriverCvs Health – White Plains, NY,
Completed on-time deliveries by choosing best and most efficient routes.
Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
Invoiced accurately, coordinated shipping documentation and completed daily logs to satisfy recordkeeping requirements and keep management informed of field activities.
Recorded each delivery using proper paperwork before leaving warehouse.
Maintained accurate financial records by collecting and documenting timely and past-due customer payments.
Loaded and unloaded 10 delivery vans per shift.
Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
Completed rush deliveries on tight timetables to satisfy customer needs.
Contacted customers prior to delivery to confirm and coordinate delivery times.
Communicated customer complaints, requests and feedback to company management for swift resolution.
Reported customer questions, issues and complaints to management.
Completed pre and post-trip safety inspections, recording and reporting any defects and malfunctions.
Loaded and secured items in trucks to avoid damage to parcels during delivery.
Operated vehicle safely in highly congested areas with no traffic violations.
Performed walk around on delivery vehicle before beginning shift to ensure correct and safe operating order.
Safely loaded items into delivery vehicle to minimize damage while in transit.
Verified load against delivery ticket before beginning every shift.
Verified vehicle inspection stickers and registrations were current.
Reported any issues found with delivery truck to next shift driver and shift lead.
Worked overnight shifts during peak periods to meet coverage needs.
Drove company truck for local and intra-state pick-ups and deliveries.
Followed all company policies and procedures during shift.
Maintained clean and orderly appearance while on shift.
04/2018 to 05/2019
Pilot Escort Sycuan Gaming Center – El Cajon, CA,
Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift
Contacted customers prior to delivery to confirm and coordinate delivery times
Communicated customer complaints, requests and feedback to company management for swift resolution
Updated routes based on weather and road conditions in real time to decrease delivery times by 80%
Completed on-time deliveries by choosing best and most efficient routes
Recorded each delivery using proper paperwork before leaving warehouse
Cultivated and nurtured relationships with customers in strategic vertical markets to support ongoing definition of differentiated product value
Supervised production planning while using appropriate tools and analysis for smooth production output
Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
Collaborated with materials purchasing specialist to meet production requirements and quality standards
Received incoming calls and messages and addressed or triaged phone requests
01/2019 to 06/2019
Security OfficerSycuan Gaming Center – National City, CA,
Wrote reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences
Responded immediately in emergency situations, applying CPR and First Aid training
Decreased security incidents by 50% through disorderly
Resolved complaints and issues involving both guests and employees
Provided excellent service to guests and employees
Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere
Screened incoming employees, personal belongings and shipments for security concerns
Checked identification of all persons entering and exiting facility
Performed guard duties by making judgment decisions within proper policy and procedures
Maintained total security of public by applying advanced customer service skills and security knowledge
06/2019 to Current
Security OfficerSecuritas – City, STATE,
Reported suspicious activities and persons to law enforcement.
Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Monitored and authorized entrance and departure of 150 employees and visitors daily.
Conducted every two hours patrols of key areas to spot and control security concerns.
Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.
Participated in staff meetings, special events and professional development activities.
Checked identification of all persons entering and exiting facility.
Secured personal and company goods against robbery, vandalism and illegal entry.
Provided excellent service to guests and employees.
Acted quickly during emergency situations within seconds everyday to reduce opportunity for damage and injury.
Permitted entry with escort for approved persons into secure locations.
Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Responded immediately in emergency situations, applying CPR and First Aid training.
Education
Expected in 06/2005
High School Diploma: North Central High School - Spokane, WA GPA:
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