delivery associate resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues. Customer-oriented service representative with years of progressive career focused on enhancing customer service with careful attention to detail and strong follow-through. Polished in accessing systems and developing strategies to reduce process lags. Outstanding organizational and customer-service abilities focused on driving team growth and business profitability.

  • Proficiency in Research
  • Client/server networks
  • Scalable technologies
  • Operating systems
  • Training and mentoring
  • Presentation and public speaking
  • Team building and leadership
  • Operations oversight
Delivery Associate, 07/2021 to 01/2022
Southern States Cooperative, Inc.Eminence, KY,
  • Communicated effectively with dispatch regarding delivery progress and route detours
  • Inspected and monitored delivery vehicle and performed basic maintenance
  • Delivered rush merchandise on tight schedules to meet customer targets
  • Handled merchandise in accordance with product handling standards
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables
  • Located and selected merchandise to verify against delivery sheet specifications
  • Positioned blocks and ties around items to secure cargo during transit
  • Navigated and operated Step-Van to deliver 400 deliveries per day.
Caregiver, 11/2019 to 07/2021
Brookdale Senior LivingCleveland, OH,
  • Maintained clean and well-organized environment for client happiness and safety
  • Improved patient outlook and daily living through compassionate care
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries
  • Assisted with meal planning to meet nutritional plans
  • Followed care plan and directions to administer medications
  • Drove clients to shop for groceries, attend doctor appointments and run errands
  • Aided with mobility and independence for disabled individuals and continually monitored safety
  • Helped clients with personal needs from exercise to bathing and personal grooming
  • Assisted patients with bathing, dressing, daily hygiene care and grooming
  • Tracked and reported clients' progress based on observations and conversations
  • Supervised medication administration, personal hygiene and other activities of daily living.
Call Center Representative, 10/2005 to 06/2019
Pacific Dental ServicesDavie, FL,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
  • Documented conversations with customers to track requests, problems and solutions
  • Handled escalated customer service concerns to preserve revenue streams from key customers
  • Sold various products by explaining unique features and educating customers on proper application
  • Answered incoming telephone calls to provide store, products and services information
  • Offered product and service consultations and employed upselling techniques.
Tax Examining Technician, 10/2017 to 11/2018
Department Of The TreasuryHartford, CT,
  • Researched accounts with reported discrepancies
  • Adjusted both individual and business accounts
  • Maintained records, phone numbers, contacts and actions taken for each case
  • Examined accounting systems and records to determine appropriateness of methods and controls
  • Checked completeness of information when processing Certifications applications and payment transactions
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Juggled multiple projects and tasks to ensure high quality and timely delivery
  • Demonstrated self-reliance by meeting and exceeding workflow needs
  • Rotated through series of different stations based on team needs
  • Followed staffing strategies to achieve production goals
  • Quality checked components to determine conformance to specifications
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements
  • Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries
  • Created new accounts, reset passwords and configured access to servers and file management software for users
  • Maintained records, logs and lifecycle documentation of work requests
  • Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers.
Education and Training
Certificate in Medical Assistant Phlebotomy: , Expected in 07/2009 to Lincoln Technical Institute - Philadelphia, PA
GED: , Expected in 10/2007 to John Bartram High School - Philadelphia, PA

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Resume Overview

School Attended

  • Lincoln Technical Institute
  • John Bartram High School

Job Titles Held:

  • Delivery Associate
  • Caregiver
  • Call Center Representative
  • Tax Examining Technician


  • Certificate in Medical Assistant Phlebotomy
  • GED

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