, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Hard worker and learner with over 7 years of successful experience in customer service and 4 years in sales, recognized consistently for performance excellence and contributions to success. Strengths are also in supervisory areas from years of responsibilities being passed down, as well as custodial work from maintaining the workplace. Very flexible worker, ready to tackle any new tasks or challenges given. Learning the optimal way to accomplish goals, both internally and externally, pushes the drive to work harder and smarter.
Skills
Customer Service
Planning and Coordination
Excellent work ethic
Collaboration
Product Knowledge
Customer Complaint Resolution
Sales
New Product Information
Training and Development
Leadership
Work History
07/2019 to CurrentDecontamination TechnicianWindow Nation | Cleveland, OH,
Washed down facility walls, floors and doors regularly with cleaning solutions and sprayers.
Collected, sorted and disposed of garbage and recycling from production work areas.
Completed in-depth cleaning of various types of machinery to guarantee smooth start-up and full functionality.
Built and fixed containment systems to protect machines.
Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Worked on tight schedules, accomplishing cleaning of entire sites in less than 1 week.
Maintained consistent work flow, accomplishing work at multiple sites for over 10 months, staying on schedule throughout.
06/2018 to 07/2019CanvasserDevereux | Fitchburg, MA,
Identified houses with old or damaged exterior features through extensive knowledge of product and neighborhood.
Spoke with more than 20 homeowners daily to discuss options for replacement of exterior features, scheduling estimate appointments based on homeowner availability.
Assisted with sales by providing salespeople with information regarding leads to help guarantee optimal service to customers while boosting chances of sales.
12/2014 to 06/2018Night Supervisor4 Wheel Parts Performance Centers | Houston, TX,
Observed each team member to carry out duties and provided constructive criticism.
Maintained stock of products and assisted with ordering new products when stock was running low.
Assigned each member of 3 person teams with specific daily tasks and responsibilities.
Assisted customers with complaints, questions, and concerns.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Located and resolved problems with team production and performance to maintain consistent quality levels.
Monitored daily and weekly key performance indicators to maintain on-track status.
Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
Worked and supervised each of 3 shifts used to operate 24 hour store.
09/2012 to 03/2015SalespersonGreat Beginnings | City, STATE,
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Educated customers on products to enhance sales.
Organized showroom accessories and restocked shelves.
Forged and nurtured impactful relationships with customers to cultivate loyalty.
Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
Worked to build relationships with customers and built potential for additional sales by maintaining personal attention over 3 or more months of customer time with company.
Engaged customers in social conversations to create pleasant and easy shopping experience.
Greeted customers, helped locate merchandise and suggested suitable options.
Displayed merchandise by arranging in appealing and orderly way to boost sales.
Managed customer from initial contact to closing with efficiency and attention to detail, including working with them for 3-4 hours per visit, which helped build loyalty and partnerships.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Approached browsing customers to initiate conversations to determine buying preferences.
Loaded, unloaded and moved material to and from storage and production areas.
Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
Performed general housekeeping and cleaning tasks on sales floor, warehouse, and additional areas.
Checked packages and merchandise for damage and notified vendors.
Maintained accurate inventory records to provide data for use in audits and completion of order requests
Wrapped furniture in shrink wrap prior to loading.
Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Education
Expected in 06/2010High School Diploma | Westfield High School, Chantilly, VAGPA:
Awarded Advanced Diploma for maximized classes, maintaining above 3.0 GPA
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