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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Customer-oriented customer rep successful at troubleshooting and handling customer support issues in a timely manner. Energetic customer rep with strong time management skills who thrives in a fast-paced, dynamic environment. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Customer Service Manager highly skilled in negotiating, instructing and supervising Call Center Representatives.

Skills
  • Skilled in call center operations
  • Multi-line phone operation proficiency
  • Committed to maintaining data integrity
  • Strong problem solving aptitude

Fast learner

  • Customer interface expertise
  • Multi-line phone operation proficiency
Work History
11/2010 to 11/2013
Debt settlement advisor Credit Solutions Of America City, STATE,
    At credits solution settle clients debt that have enrolled in our debt settlement. Educate our clients how to save money and eliminate bad debt without the client having deal with third party creditors.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Answered a constant flow of customer calls with up to [number] calls in queue per minute.
  • Evaluated consumer reports on a monthly basis.
  • Managed high call volume with tact and professionalism.
  • Managed call center from initial start-up to full operational status.
  • Met or exceeded service and quality standards every review period.
04/2007 to 07/2009
Customer svc repsenative Citigroup Bank Corp City, STATE,
  • Oversaw call center employees to ensure customer satisfaction goals were consistently met.
  • Provided incentive to increase productivity by offering employees awards for best customer service.
  • Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Met or exceeded service and quality standards every review period.
  • Developed all process controls and metrics for daily management of the Call Center.
Education
Expected in 5/2001
High School Diploma:
West mesquite High school - Mesquite, TX
GPA:
Expected in Current
Associate of Science: Nursing
East field community college - Mesquite, TX
GPA:

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Resume Overview

School Attended

  • West mesquite High school
  • East field community college

Job Titles Held:

  • Debt settlement advisor
  • Customer svc repsenative

Degrees

  • High School Diploma
  • Associate of Science

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