Debt Settlement Advisor Resume Example Credit Solutions Of America

DEBT SETTLEMENT ADVISOR

Professional Summary

Customer-oriented customer rep successful at troubleshooting and handling customer support issues in a timely manner. Energetic customer rep with strong time management skills who thrives in a fast-paced, dynamic environment. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Customer Service Manager highly skilled in negotiating, instructing and supervising Call Center Representatives.

Skills

Skilled in call center operations
Multi-line phone operation proficiency
Committed to maintaining data integrity
Strong problem solving aptitude

Fast learner

Customer interface expertise
Multi-line phone operation proficiency

Work History

Debt settlement advisor, 12/2010 to 12/2013
Credit Solutions of America – Dallas, TX

Effectively managed a high-volume of inbound and outbound customer calls.
Answered a constant flow of customer calls with up to [number] calls in queue per minute.
Evaluated consumer reports on a monthly basis.
Managed high call volume with tact and professionalism.
Managed call center from initial start-up to full operational status.
Met or exceeded service and quality standards every review period.

Customer svc repsenative, 05/2007 to 08/2009
Citigroup Bank Corp – Las Colinas, Tx

Oversaw call center employees to ensure customer satisfaction goals were consistently met.
Provided incentive to increase productivity by offering employees awards for best customer service.
Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
Acted professionally and patiently when addressing negative customer feedback.
Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Met or exceeded service and quality standards every review period.
Developed all process controls and metrics for daily management of the Call Center.

Education

High School Diploma: 5/2001
West mesquite High school - Mesquite, TX

Associate of Science: Nursing, Current
East field community college - Mesquite, TX

Resume Overview

Companies Worked For:

Credit Solutions of America
Citigroup Bank Corp

School Attended

West mesquite High school
East field community college

Job Titles Held:

Debt settlement advisor
Customer svc repsenative

Degrees

High School Diploma : 5/2001
Associate of Science : Nursing , Current

Debt settlement advisor Resume Example

Resume Score: 65%

Resume Overview

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