Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Skilled Collections Specialist offering eight years of experience and a driven mentality. Persistent with customers and seasoned in overcoming objectives. Responsible Collections Specialist looking for position with increased responsibility. Proficient in debt collection products, compliance requirements and payment schedules. Accurate in processing payments and efficient in completing daily tasks in fast-paced environments. Goal-oriented recovery specialist with forward-thinking and resilient mindset. Accurate, honest and detail-oriented in handling monies. Bringing over eight years of experience working to help clients reach financial stability.

Skills
  • Call center experience
  • Scripted responses
  • Performance improvements
  • Persuasion techniques
  • Budget Preparation
  • Debt solution management
  • Conflict resolution
  • Compassion
  • Multitasking abilities
  • Computer skills
Work History
Debt Recovery Specialist, 07/2017 - 03/2020
Kroger Brookfield, WI,
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Used skip tracing and other techniques to locate debtors.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Achieved performance goals on consistent basis.
  • Trained new team members on scripts, company services and collection strategies.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Notified co-signers of delinquent accounts to assist in collecting payments.
  • Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
  • Produced budget tools, educational support and referrals for clients.
  • Contacted major credit bureaus to obtain copies of files and discuss specific entries.
  • Assessed individual client situations and made targeted recommendations for products and services to resolve specific situations.
  • Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions or payment plans.
Overnight Stocker, 02/2016 - 10/2018
Kroger Columbus, OH,
  • Completed regular cycle counts and inventory audits.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Maintained inventory and ordered new supplies to meet expected needs.
  • Checked aisles for spills to complete quick clean-up.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Supported promotional plans by updating signage with price changes.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Designed and constructed advertising signs to attract customers and promote sales.
  • Scanned shelves and product cases to locate expired, outdated and spoiled items.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Pre-assembled containers to be easily selected by packing associates.
Overnight Stocker, 06/2010 - 06/2016
Copperpoint San Diego, CA,
  • Completed regular cycle counts and inventory audits.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
  • Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Scanned shelves and product cases to locate expired, outdated and spoiled items.
  • Supported promotional plans by updating signage with price changes.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
Recovery Specialist, 02/2004 - 05/2010
Oxford Law City, STATE,
  • Set up and adjusted visual aids to help pilots make safe landings.
  • Collaborated with maintenance staff to repair equipment and maintain performance levels without sacrificing operational efficiency.
  • Handled two hundred to three hundred inbound and outbound calls daily, remaining highly focused on securing required funds.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Reviewed accounts and provided recommendations to customers regarding repossession actions.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Upheld strict safety standards and achieved challenging schedule targets with smooth oversight of daily launches and landings.
  • Performed skip tracing on all past due accounts to locate responsible individuals.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Education
High School Diploma: , Expected in 06/1999
-
Bok Area Vocational - Technical School - Philadelphia, PA,
GPA:

Computer Technology

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Resume Overview

School Attended

  • Bok Area Vocational - Technical School

Job Titles Held:

  • Debt Recovery Specialist
  • Overnight Stocker
  • Overnight Stocker
  • Recovery Specialist

Degrees

  • High School Diploma

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