Ambitious Credit Union professional extensively trained in Credit Union leadership, fraud awareness and teller operations.
Skills
Customer-oriented
High level of accuracy
Strong customer relations
Practices due diligence
Strong interpersonal skills
Proficient in Microsoft Words, Excel, and PowerPoint
Work History
Debit Card Specialist, 06/2015 to Current Financial Plus Credit Union – 800 Chestnut Street, Ottawa, Illinois, 61350
Maintained friendly and professional customer interactions.
Filed all debit card chargebacks and reported fraudulent activity in a timely manner.
Assisted members in troubleshooting debit card problems.
Balanced ATM Exception Report daily.
Office Clerk, 08/2013 to 06/2015 Illinois Valley Surgical – 1050 E Norris Drive, Ottawa, Il, 61350
Balanced and Posted all Account Receivable payments.
Reconciled monthly Collections Report.
Assisted office team member with processing patient charges.
Lead Teller, 08/2004 to 07/2013 Tampa Bay Federal Credit Union – 3815 North Nebraska Ave, Tampa, Fl, 33603
Maintained confidentiality of bank records and client information.
Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Processed quarterly Vault and ATM audits with a zero error rate.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Assistant Head Teller, 05/1998 to 07/2004 Financial Plus Credit Union – 800 Chestnut Street, Ottawa, Illinois, 61350
Maintained friendly and professional customer interactions.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Processed quarterly Vault and ATM audits with a zero error rate.
Trained new hires for department.
Education
Associate of Applied Science: Business Administration, Current Illinois Valley Community College - 815 North Orlando Smith Street, Oglesby, Illinois, 61348
