Dealer Relationship Manager Resume Example
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DEALER RELATIONSHIP MANAGER
Professional Summary
Accomplished Business Development Manager with over 20 years of demonstrated success in the automotive indirect consumer lending industry. Recognized consistently for performance excellence in market penetration, retention and business optimization.
Dedicated to delivering the perfect, value-based customer experience, generating loyalty and leading to quality long-term relationships with all stakeholders.
Skills
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Work History
Dealer Relationship Manager, 07/2016 to 08/2020
United Auto Credit – Newport Beach , CA
United Auto Credit – Newport Beach , CA
- Established relationships for the purpose of bringing earning assets to the Bank's balance sheet with a focus toward quality, profitability, and growth aligned with the company's overall objectives.
- Collaborate with all sales channels to deepen relationships and cross sell ancillary products and services.
- Successfully launched and build relationships with 180 dealerships from the ground up within the first 36 months.
- 250% over plan year ending 2019.
- Ranking #1 every year in new dealer activations, outpacing the Northeast Business Center average by165%.
- Lead company in generating referrals across business lines (380% over target year ending 2019).
- Salesforce Team Lead: In charge of training, tracking and managing for compliance, engagement and referrals for both the sales and credit teams.
- Awarded “Operation Ignite”- In recognition of outstanding sales achievement in 2019: New dealer activations, increase originations year-over-year, activating the greatest number of previous inactive dealers and greatest number of referrals across business lines (Floorplan, Merchant Service, Recreation Finance and Regional Acceptance Corp.).
- First recipient from the Northeast Business Center to be awarded.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Led projects and analyzed data to identify opportunities for improvement.
Dealer Relationship Manager, 01/2013 to 01/2016
United Auto Credit – Fort Worth , TX
United Auto Credit – Fort Worth , TX
- Successfully launched, developed and managed FCA dealer partner relationships in Western New York as their preferred full-service finance provider, Served as the lead point of contact for all customer relationship matters, coordinating with Dealer Principals and Dealer Lending partners (FCA Area Sales Managers).
- Analyzed dealer performance, liaises with cross-functional teams, provided in house training, conducted presentations, gathered and shared market intelligence, advised on trends or projects, utilized CRM (Salesforce) to record details of all activity pre and post visit.
- Consistently Ranked top 10% companywide for loan originations and/or penetration.
- Awarded “Top Sales Nationwide” 2015 (Ranking #1 out of 122)-Highest percent of funded contracts to objective.
- Awarded “Top Dealer Advocate Northeast” 2015- Effective dealer management and problem resolution.
Business Development Officer, 01/2010 to 01/2013
Axle Payments – Denver , CO
Axle Payments – Denver , CO
- Transformed an underperforming market to a top producer, increasing monthly originations 429%.
- Exceeding all stakeholder expectations (target goals and market expansion).
- Accelerated the average monthly revenue stream from $700,000 to $3 million.
- Lead the company in market expansion: Increased the active dealer base by 180% within the first 12 months.
- Awarded the prestigious “Presidents Club Award” 2012 – Recognized for the greatest year-over-year growth, record-breaking originations and market expansion.
- First time in over 20 years a manager from the Automotive Division was honored with the President Club Award.
Assistant Vice President / Relationship Manager, 01/2001 to 01/2009
M&T Bank – City , STATE
M&T Bank – City , STATE
- Automotive and Recreational Finance (Marine and RV).
- Turned underperforming market to a top producer accelerating monthly originations from $1.2 million to $12.6 million within the first 10 months.
- Promoted to Assistant Vice President in my 2nd year, 4 times faster than company norm.
- Led team in mitigating, negotiating and resolving potential/actual losses from 4.54% down to 1.22% (resolving/collecting $3.2 million).
- Referred and instrumental in securing 4 multi-million-dollar commercial accounts (floorplan).
- Organized and represented M&T at local, regional and national events and trade shows.
- Elected to actively participate in a cross functional working group “Community Banking”, established to strengthen alliances and carry out companywide initiatives.
- Awarded and recognized by Senior management multiple times for embracing and exceeding objectives and taking ownership with a sense of urgency and high priority.
Education
Bachelor of Science: EducationState University of New York College at Buffalo - City, State
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School Attended
- State University of New York College at Buffalo
Job Titles Held:
- Dealer Relationship Manager
- Business Development Officer
- Assistant Vice President / Relationship Manager
Degrees
- Bachelor of Science : Education
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