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Daycare Provider Resume Example

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DAYCARE PROVIDER
Summary

Welcoming Customer Service Cashier adept at greeting over thousands of customers per day, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing a friendly and helpful environment. Areas of expertise include Hot Spot and Front End. Hardworking Cashier and Stocker proficient in stocking merchandise, cleaning work areas an answering customer requests. Offering excellent communication and problem-solving skills gained over 9 years in the company. Motivated Cashier skilled at providing exceptional service, accurately handling money and proficiently managing store inventory to maximize customer satisfaction and sales. Resourceful and driven professional with 9+ years' experience.

Skills
  • Customer assistance
  • Cleaning and sanitizing
  • Product knowledge
  • Customer direction
  • Customer service
  • Inventory stocking
  • Staff training
  • Credit card processing
  • Exchanges
  • Refunds and exchanges
  • Adaptability
  • Stocking
  • Quick learner
  • Positive and friendly
  • Natural leader
  • Excellent work ethic
  • Retail sales
  • Creative problem solver
  • Payment processing
  • Price changes
  • Refunds and exchanges
  • Fluent in English and Spanish
  • Client-focused
  • Care planning
  • Housekeeping abilities
  • Reading skills
  • Punctual
  • Fluent in Spanish
  • Nutrition
Experience
County Of Albany Department Of Social ServicesMay 2019 to CurrentDaycare Provider
Albany, NY
  • Recorded information about behavior, food served and medications administered.
  • Discussed new developments, misbehavior and concerns with parents or guardians.
  • Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Balanced schedules to provide optimal rest, play and educational periods.
  • Enforced rules to teach manners and maintain safe environment.
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.
  • Read stories to children, facilitated discussions and tied books into learning opportunities.
  • Assisted children in development of social, communication and problem-solving skills.
  • Kept children safe and secure at all times.
Walmart SupercenterSeptember 2009 to August 2017Automotive Technician
Glenmont, NY
  • Kept the garage clean, organized and efficient.
  • Performed troubleshooting and diagnostic procedures to locate the source of malfunctions.
  • Led safety meetings and maintained safe practices throughout the shop.
  • Kept team in compliance with shop and manufacturer specifications for all repairs and maintenance services.
  • Removed, replaced, balanced and rotated new or used tires.
  • Wrote service orders, accepted payments and updated customer accounts.
  • Communicated advanced mechanical information to non-mechanical people in easy-to-understand terms.
Walmart SupercenterSeptember 2009 to August 2017Customer Service Representative
Glenmont, NY
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Expressed appreciation and invited customers to return to the store.
  • Excelled in exceeding daily credit card application goals.
  • Assisted customers with store and product complaints.
  • Replenished merchandise shelves with items from the stockroom.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Generated leads for new sales through telephone and email contact with customers.
  • Organized the store by returning all merchandise to its proper place.
  • Managed quality communication, customer support and product representation for each client.
  • Created new processes and systems for increasing customer service satisfaction.
  • Handled storage of articles in bins, floor, shelves, and assigned areas according to product categories.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Processed and issued money orders for customers.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Prevented store losses using awareness, attention to detail and integrity.
Walmart SupercenterSeptember 2009 to August 2017Cashier
Glenmont, NY
  • Counted and verified cash amounts at the start of each shift and balanced funds at the end of each shift. 
  • Cleaned and organized register counters. 
  • Maintained gift certificate documentation.
  • Responded quickly to customer inquiries and explained the charges made to their accounts.
  • Handled cash, card, check, gift card and coupon transactions for customer purchases.
  • Informed managers of issues with loss prevention and security.
  • Counted money in drawers at the beginning and end of each shift to ensure amounts were correct.
  • Kept register terminal area and store clean and orderly.
  • Assisted customers in choosing the right product by explaining and demonstrating the features of the selected items.
  • Packed and bagged products according to customer preferences.
  • Restocked workstation with supplies and ensured that any out of stock items were communicated to the manager.
  • Ensured that the drawer was properly stocked with the correct amount of cash and coin at all times. 
  • Provided a high level of service by helping customers to find the specific products that they wanted. 
  • Provided customers with payment information and processed credit card payments and cash transactions.
  • Greeted customers with a smile and offered them immediate and enthusiastic service.
  • Reviewed driver's licenses and other forms of ID to ensure proof-of-age, refusing sales to anyone under 21.
  • Cleaned and straightened work area.
  • Accurately displayed and restocked merchandise. 
  • Ensured a high level of service by greeting customers, taking their orders and filling them efficiently and correctly.
  • Took payment for purchases by cash, credit, debit and personal check and provided the correct change. 
  • Maintained store areas in a neat and clean fashion for a professional appeal.
Education and Training
Penn Foster High School2014High School Diploma: Culinary ArtsAlbany, New York, USA
Activities and Honors

Member, at It Works (2016 - present)

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Resume Overview

Companies Worked For:

  • County Of Albany Department Of Social Services
  • Walmart Supercenter

School Attended

  • Penn Foster High School

Job Titles Held:

  • Daycare Provider
  • Automotive Technician
  • Customer Service Representative
  • Cashier

Degrees

  • High School Diploma : Culinary Arts

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