Daycare Provider Resume Example
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DAYCARE PROVIDER
Summary
Seeking an Administrative and/or a Management Position where I can utilize my experience and
skills to obtain professional and personal satisfaction, as well as advancement into the corporate
environment.
Skills
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Experience
08/2015 to 12/2020
Daycare ProviderCompany Name － City, State
- Local in home.
- Discussed new developments, misbehavior and concerns with parents or guardians.
- Secured indoor and outdoor premises to protect children under care.
- Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
- Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
- Improved group and individual behavior with positive management strategies.
- Organized and planned age-appropriate lessons involving reading, crafts, [Type] and [Type].
- Cared for up to [Number] children ranging in age from [Number] to [Number].
- Enforced rules to teach manners and maintain safe environment.
- Led children in tidying up, handwashing and [Task] to teach responsibility.
- Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
- Balanced schedules to provide optimal rest, play and educational periods.
- Provided exceptional care to groups of up to [Number] children between ages [Number] and [Number].
- Implemented and oversaw activities centered on promoting learning and imaginative play.
- Assisted children in development of social, communication and problem-solving skills.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Encouraged positive behaviors, including patience with teachers and fellow kids.
- Used techniques such as positive reinforcement and behavior modeling with instill discipline in children.
- Assisted children in developing fine motor skills in preparation of preschool and kindergarten.
- Kept children safe and secure at all times.
- Cleaned up spills promptly and conducted thorough sanitizing every [Timeframe] to control infections.
- Engaged groups of culturally diverse children in creative, safe and focused setting.
- Incorporated music and art activities to encourage creativity and expression.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Provided nurturing and appropriate environment for children ranging in age from [Age] to [Age].
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
03/2013 to 06/2015
Branch ManagerCompany Name － City, State
- See Resume Accomplishments See Resume.
01/2020 to Current
Customer Service AgentCompany Name － City, State
- Evaluated customer account information to assess current issues and determine potential solutions.
- Responded to customer requests for unavailable products and suggested other suitable options.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Managed high-volume of inbound and outbound customer calls.
- Investigated and solved routine, complex and long-standing customer issues each day.
- Assisted [Number]+ callers per week in fast-paced environment.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores from [Number]% to [Number]%.
- Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
- Shared detailed information regarding [Product or Service] options to help customers make decisions.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Took over [Number] inbound calls per day attentively listening to customers' questions and concerns and increasing customer base [Number]%.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Documented conversations with customers to track requests, problems and solutions.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Processed customer account changes.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Upsold services and products to [Number] customers daily, exceeding sales goals [Number]% per [Timeframe].
Education and Training
DiplomaCrowder College － City, State
DiplomaDiamond High School － State
Certifications
Personal Information
Certifications and Licenses
, Driver's License
Assessments
Receptionist -- Familiar
December 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting.
Full results: https://share.indeedassessments.com/
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development in any professional field.
Additional Information
Willing to relocate to: Joplin
Additional Information
- Willing to relocate to: Joplin, , MO , Authorized to work in the US for any employer
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Resume Strength
- Completeness
- Formatting
- Word choice
- Length
- Measurable results
- Strong summary
Resume Overview
School Attended
- Crowder College
- Diamond High School
Job Titles Held:
- Daycare Provider
- Branch Manager
- Customer Service Agent
Degrees
- Diploma
Diploma
