Seeking an Administrative and/or a Management Position where I can utilize my experience and
skills to obtain professional and personal satisfaction, as well as advancement into the corporate
environment.
Skills
Microsoft Office
Payroll
Personnel supervising
Cold calling
Managing multiple client accounts
Building client portfolio
Account Management, Team Player
Accounts payable
Administrative Assistant
Advertising
Scheduling appointments
Child Care
Cold calling
Clientele
Client
Clients
Staff Training
Equity
Funds
Human Resource
Inside Sales
Team Building
Team Leadership
Managing
Microsoft Office
Office
Office Manager
Organizational Skills
Outside Sales
Payroll
Personnel
Public Relations
QuickBooks
Sales
Sales Support
Staffing
Supervising
Supervision
Taxes
Teacher
Experience
08/2015 to 12/2020
Daycare ProviderAvera Health – Flandreau, SD,
Local in home.
Discussed new developments, misbehavior and concerns with parents or guardians.
Secured indoor and outdoor premises to protect children under care.
Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
Improved group and individual behavior with positive management strategies.
Organized and planned age-appropriate lessons involving reading, crafts, [Type] and [Type].
Cared for up to [Number] children ranging in age from [Number] to [Number].
Enforced rules to teach manners and maintain safe environment.
Led children in tidying up, handwashing and [Task] to teach responsibility.
Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
Balanced schedules to provide optimal rest, play and educational periods.
Provided exceptional care to groups of up to [Number] children between ages [Number] and [Number].
Implemented and oversaw activities centered on promoting learning and imaginative play.
Assisted children in development of social, communication and problem-solving skills.
Communicated with parents or guardians about daily activities, behaviors and upcoming events.
Encouraged positive behaviors, including patience with teachers and fellow kids.
Used techniques such as positive reinforcement and behavior modeling with instill discipline in children.
Assisted children in developing fine motor skills in preparation of preschool and kindergarten.
Kept children safe and secure at all times.
Cleaned up spills promptly and conducted thorough sanitizing every [Timeframe] to control infections.
Engaged groups of culturally diverse children in creative, safe and focused setting.
Incorporated music and art activities to encourage creativity and expression.
Taught children how to complete basic crafts such as paintings, drawings and decorations.
Provided nurturing and appropriate environment for children ranging in age from [Age] to [Age].
Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
03/2013 to 06/2015
Branch ManagerCooper Pest Solutions – Saint Louis Park, MN,
See Resume
Accomplishments
See Resume.
01/2020 to Current
Customer Service AgentTata Consultancy Services – Memphis, TN,
Evaluated customer account information to assess current issues and determine potential solutions.
Responded to customer requests for unavailable products and suggested other suitable options.
Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
Managed high-volume of inbound and outbound customer calls.
Investigated and solved routine, complex and long-standing customer issues each day.
Assisted [Number]+ callers per week in fast-paced environment.
Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores from [Number]% to [Number]%.
Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
Shared detailed information regarding [Product or Service] options to help customers make decisions.
Reviewed files, records and other obtained documents to respond to customer requests.
Took over [Number] inbound calls per day attentively listening to customers' questions and concerns and increasing customer base [Number]%.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Documented conversations with customers to track requests, problems and solutions.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Processed customer account changes.
Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
Upsold services and products to [Number] customers daily, exceeding sales goals [Number]% per [Timeframe].
Education and Training
Expected in
Diploma: Crowder College - Neosho, MO GPA:
Expected in
Diploma: Diamond High School - , MO GPA:
Activities and Honors
Certifications
Microsoft office (10+ years)
Sales Support (10+ years)
Management (10+ years)
Sales (10+ years)
Office Manager (10+ years)
Staff Training (10+ years)
Staffing (10+ years)
Human Resource (10+ years)
Administrative Assistant (10+ years)
Organizational Skills (10+ years)
Public Relations (10+ years)
Team Player (10+ years)
Team Leadership (10+ years)
Team Building (10+ years)
Account Management (10+ years)
Payroll (10+ years)
Child Care (10+ years)
Day Care (10+ years)
Teacher Assistant (5 years)
Childcare Provider (10+ years)
Outside Sales
QuickBooks
Inside Sales
Personal Assistant Experience
Willing to relocate to: Joplin
Additional Information
Willing to relocate to: Joplin, , MO
, Authorized to work in the US for any employer
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