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Daycare Provider Resume Example

Resume Score: 80%

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DAYCARE PROVIDER
Summary
Seeking an Administrative and/or a Management Position where I can utilize my experience and skills to obtain professional and personal satisfaction, as well as advancement into the corporate environment.
Skills
  • Microsoft Office
  • Payroll
  • Personnel supervising
  • Cold calling
  • Managing multiple client accounts
  • Building client portfolio
  • Account Management, Team Player
  • Accounts payable
  • Administrative Assistant
  • Advertising
  • Scheduling appointments
  • Child Care
  • Cold calling
  • Clientele
  • Client
  • Clients
  • Staff Training
  • Equity
  • Funds
  • Human Resource
  • Inside Sales
  • Team Building
  • Team Leadership
  • Managing
  • Microsoft Office
  • Office
  • Office Manager
  • Organizational Skills
  • Outside Sales
  • Payroll
  • Personnel
  • Public Relations
  • QuickBooks
  • Sales
  • Sales Support
  • Staffing
  • Supervising
  • Supervision
  • Taxes
  • Teacher
Experience
08/2015 to 12/2020
Daycare ProviderSelf Employed － Neosho, MO
  • Local in home.
  • Discussed new developments, misbehavior and concerns with parents or guardians.
  • Secured indoor and outdoor premises to protect children under care.
  • Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
  • Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
  • Improved group and individual behavior with positive management strategies.
  • Organized and planned age-appropriate lessons involving reading, crafts, [Type] and [Type].
  • Cared for up to [Number] children ranging in age from [Number] to [Number].
  • Enforced rules to teach manners and maintain safe environment.
  • Led children in tidying up, handwashing and [Task] to teach responsibility.
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Balanced schedules to provide optimal rest, play and educational periods.
  • Provided exceptional care to groups of up to [Number] children between ages [Number] and [Number].
  • Implemented and oversaw activities centered on promoting learning and imaginative play.
  • Assisted children in development of social, communication and problem-solving skills.
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.
  • Encouraged positive behaviors, including patience with teachers and fellow kids.
  • Used techniques such as positive reinforcement and behavior modeling with instill discipline in children.
  • Assisted children in developing fine motor skills in preparation of preschool and kindergarten.
  • Kept children safe and secure at all times.
  • Cleaned up spills promptly and conducted thorough sanitizing every [Timeframe] to control infections.
  • Engaged groups of culturally diverse children in creative, safe and focused setting.
  • Incorporated music and art activities to encourage creativity and expression.
  • Taught children how to complete basic crafts such as paintings, drawings and decorations.
  • Provided nurturing and appropriate environment for children ranging in age from [Age] to [Age].
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
03/2013 to 06/2015
Branch ManagerOnin Staffing － Neosho, MO
  • See Resume Accomplishments See Resume.
01/2020 to Current
Customer Service AgentAlorica Inc. － Joplin, MO
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Responded to customer requests for unavailable products and suggested other suitable options.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Managed high-volume of inbound and outbound customer calls.
  • Investigated and solved routine, complex and long-standing customer issues each day.
  • Assisted [Number]+ callers per week in fast-paced environment.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores from [Number]% to [Number]%.
  • Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
  • Shared detailed information regarding [Product or Service] options to help customers make decisions.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Took over [Number] inbound calls per day attentively listening to customers' questions and concerns and increasing customer base [Number]%.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Documented conversations with customers to track requests, problems and solutions.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Processed customer account changes.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Upsold services and products to [Number] customers daily, exceeding sales goals [Number]% per [Timeframe].
Education and Training
DiplomaCrowder College － Neosho, MO
DiplomaDiamond High School － MO
Certifications
  • Microsoft office (10+ years)
  • Sales Support (10+ years)
  • Management (10+ years)
  • Sales (10+ years)
  • Office Manager (10+ years)
  • Staff Training (10+ years)
  • Staffing (10+ years)
  • Human Resource (10+ years)
  • Administrative Assistant (10+ years)
  • Organizational Skills (10+ years)
  • Public Relations (10+ years)
  • Team Player (10+ years)
  • Team Leadership (10+ years)
  • Team Building (10+ years)
  • Account Management (10+ years)
  • Payroll (10+ years)
  • Child Care (10+ years)
  • Day Care (10+ years)
  • Teacher Assistant (5 years)
  • Childcare Provider (10+ years)
  • Outside Sales
  • QuickBooks
  • Inside Sales
  • Personal Assistant Experience
    • Personal Information
    Certifications and Licenses , Driver's License Assessments Receptionist -- Familiar December 2019 Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: https://share.indeedassessments.com/ share_to_profile/0411f672da45e0bbace52dff3343d2a7eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. Additional Information
    Willing to relocate to: Joplin
    Additional Information
    • Willing to relocate to: Joplin, , MO , Authorized to work in the US for any employer
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    Resume Overview

    Companies Worked For:

    • Self Employed
    • Onin Staffing
    • Alorica Inc.

    School Attended

    • Crowder College
    • Diamond High School

    Job Titles Held:

    • Daycare Provider
    • Branch Manager
    • Customer Service Agent

    Degrees

    • Diploma
      Diploma

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