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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Skilled childcare professional well-versed in lesson planning, housekeeping and dietary requirements. Work with kids of all ages. Trained in CPR and first aid with current certifications.

Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature and proactive approach to solving problems and managing conflict.

Skills
  • Scheduling
  • Teaching
  • Lesson Planning
  • Social and Academic Development
  • Product Knowledge
  • Activities planning
  • Business operations
  • Problem resolution
  • MS Office
  • Supervision
  • Relationship development
Work History
01/2003 to Current Daycare Provider Avera Health | Redwood Falls, MN,
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Created and implemented diverse educational strategies to boost development.
  • Kept notes of behavior issues, food served and medications administered to children.
  • Met with parents about daily activities, positive developments and issues.
  • Planned and guided age-appropriate tasks like reading, crafts, counting and science experiments.
  • Led activities for over 12 children ages infant to school age.
  • Taught children to organize toys, wash hands and line up by leading by example.
  • Developed lessons and activities to promote children's physical and emotional development.
  • Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
  • Worked with children individually and in groups to teach social, communicative and problem-solving skills.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.
  • Managed safety and security of all children under care.
  • Helped children develop motor skills in preparation for preschool and kindergarten.
  • Cared for children ages 0 to school age in nurturing and age-appropriate way.
  • Provided one-on-one and peer group tutoring on core subjects for children aged 2 to school age.
  • Prepared group activities to enhance socialization, communication, and problem-solving skills for children.
  • Kept all areas neat, clean and properly sanitized.
  • Offered top-notch care to 12+ children at once, ranging in age from infant to school age.
09/2002 to 10/2003 Claims Processor Dentaquest | Doral, FL,
  • Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
  • Followed up with customers on unresolved issues.
  • Checked level and type of coverage and evaluated contracts.
  • Worked effectively in fast-moving work environment to process large volumes of Medical claims.
  • Evaluated accuracy and quality of data entered into agency management system.
  • Examined reports, accounts and evidence to determine integrity and accuracy of information.
  • Followed up with insured individuals regarding premium and deductibles payments.
  • Answered customer questions regarding deductibles.
08/2000 to 05/2001 Customer Service Representative Select Express & Logistics | South Bend, IN,
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Regularly exceeded daily sales and product add-on quotas.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Educated customers on promotions to enhance sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Answered constant flow of customer calls.
Education
Expected in | Computer Science Lake Region State College, Devils Lake, ND GPA:
Expected in 06/2005 Associate Degree | Medical Transcription Rasmussen College, Bismarck, ND, GPA:

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Resume Overview

School Attended

  • Lake Region State College
  • Rasmussen College

Job Titles Held:

  • Daycare Provider
  • Claims Processor
  • Customer Service Representative

Degrees

  • Associate Degree

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