Intelligent Customer Service Specialist with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously.
Skills
Excellent written and oral communication
Customer Relations
Professional telephone demeanor
Administrative support
Document review
Creative problem solving
Service standard compliance
Inbound and outbound calling
Documentation and reporting
Customer Complaint Resolution
Training development aptitude
Key stakeholder relationship building
Multi-line phone talent
Staff education and training
Fraud understanding
Recordkeeping abilities
Identification options
Filing and data archiving
Sorting and labeling
Money handling abilities
Recordkeeping strengths
Spreadsheet management
Flexible & Adaptable
Computer skills
Organization and Time management
Teamwork
Work History
01/2017 to 06/2021
Daycare DirectorCommunity Care Of Rutherford County – Mount View Estates, TN,
Brought center into full compliance with licensing and safety regulations including fire and disaster preparedness, Department of Public Health codes and USDA nutritional guidelines.
Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
Recruited, selected and retained high-quality staff to reduce turnover and foster stability.
Recruited, selected and retained quality administrators, teachers and support staff.
Managed program paperwork and child records to comply with state requirements.
Operated under licensing guidelines to protect health, safety and well-being of children.
Engaged with parents and families to build positive relationships for children to thrive.
Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
03/2013 to 02/2017
Resident AdvisorUniversal Health Services – Anchorage, AK,
Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
Conducted daily welfare checks and coordinated with facility staff to meet all resident needs.
Mediated conflict to provide safe and secure environment through policy enforcement.
Guided students to integrate into both academic and social communities on campus.
Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
Supported personal needs of residents dealing with diverse conditions.
Conducted tours, orientation and educational sessions for residents and families.
Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Promoted positive relations between residents and staff.
Solved grievances and complaints by collaborating with residents.
Enforced policies and safety standards through building and room rounds.
Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups.
06/2009 to 06/2016
Child Care PractitionerGilbert Residence – Ypsilanti, MI,
Documented treatment effectiveness and patient outcomes in medical records.
Educated patients about respiratory conditions, treatment plans and medication use.
Monitored patient's physiological responses to therapy such as vital signs, arterial blood gases and blood chemistry changes.
Provided comprehensive care to improve and strengthen clients' respiratory functions.
Aided physicians with various procedures such as bronchoscopies, ventilator management and intubations.
Provided antibiotics, bronchodilators and anti-inflammatory medications with hand-held nebulizers, metered-dose inhalers and positive pressure equipment.
Developed system of staff communication to enable quicker implementation of treatment plans and improved comprehensive patient care.
Analyzed patient and family feedback to identify opportunities for staff recognition and areas for improvement.
Administered appropriate respiratory treatments to patients using medical equipment.
11/2012 to 05/2015
Certified Nursing AssistantComfort Keepers – City, STATE,
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Obtained client medical history, including medication information, symptoms and allergies.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Oversaw and maintained patients' rooms, group living areas and nurse stations.
Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Cared for residents in assisted living facility and delivered high-quality support to meet all needs.
Education
Expected in 05/2018 to to
Associate of Arts: Early Childhood Education(ECE) Harcum College - Bryn Mawr, PA GPA:
Expected in 06/2012 to to
High School Diploma: Delaware Valley Charter High School - Philadelphia, PA, GPA:
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