Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Patient and empathetic being with extensive background in conflict resolution, working with children between the ages one to thirteen; and customer care to others. In addition, an outgoing [associate] excelling at customer satisfaction and retention. Flexible and hardworking in deadline-driven environments along with proactive expertise in delivering support services, and resolving student and parents complaints. Trained in [Microsoft Office etc] and other computer related skills to create charts/diagrams that accompany files to maintain organization in the work environment. This is also to ensure confidentiality of student's information . Demonstrated competencies in a multi-tasking environment (answering phone calls, assisting other customers, running cash register) while maintaining a pleasant attitude under pressure and or when customers, students/ parents are in distress. Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning.

  • Exceptional communication skills
  • People-oriented
  • Proficient with Microsoft Office
  • Proficient with creating documents, charts, schedules etc on Microsoft and other forms of Software.
  • Average Spanish Speaker*NOT FLUENT*/writer
  • Excellent customer service
  • Customer relations understanding
  • Experience working with children and their parent's in a school environment (3 years)
  • Documentation skills
  • Creative
  • Takes initiative
  • Skilled problem solver
  • Prompt
  • Leadership
  • Reliable
  • Customer-oriented
  • Proficient in adobe premiere
  • Goal-oriented
  • History with working with kids ages one to 13.
Work History
09/2019 to 01/2020
Daycare/Assistant Preschool Teacher Sydney's Pampered Peach City, STATE,
  • Promoted learning and social development through structured/ unstructured playtime.
  • Created and implemented diverse educational strategies to boost development.
  • Experience in watching a group of children at a time (10 children at a time).
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Planned and implemented crafts and other activities to spark interest and enhance development.
  • Met with parents about daily activities, positive developments and issues.
  • Led activities for children between ages one to five.
  • Restocked supplies and personal hygiene products for use by students.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Planned and guided age-appropriate tasks like reading, crafts, counting and sensory play.
  • Kept children between ages of one and five safe and secure with vigilant oversight.
  • Assembled bulletin boards based on the theme of the month.
06/2018 to 07/2018
Retail Sales Associate / Customer Service Associate Ashley Stewart City, STATE,
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Managed customer relations and customer service through daily communication and interaction.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Created an inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered exceptional customer service through acknowledgement, communication and commitment to quality.
  • Utilized basic sales strategy to engage customers and present solutions to suit individual needs.
  • Ensured efficient and timely replenishment of sales floor merchandise.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Provided excellent customer service to cultivate loyalty and satisfaction.
  • Increased business sales utilizing knowledge of merchandise along with having a extremely pleasant personality, and giving customers tips on discounted app's for more affordable shopping experiences .
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Operated a cash register for cash, check and credit card transactions with about 85% accuracy.
08/2015 to 05/2018
Volunteer Counselor Benjamin E Mays High School { Maria Moses) City, STATE,
  • Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure parent's/students satisfaction and safety.
  • Responded to student's/parent's requests via telephone and email.
  • Provided services in accordance with organization policies and procedures.
  • Proficient with Microsoft Office
  • Proficient with creating documents, charts, schedules etc on Microsoft and other forms of Software.
  • Created programs to address the needs of ESOL students.
  • Average Spanish Speaker*NOT FLUENT*/writer
  • Assisted with student's paperwork/files/records.
  • Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
  • Worked directly with [students and parents].
  • Researched and updated all required materials needed for projects and meetings.
  • Copied and logged supporting documentation fro student files.
Expected in 5/2018
Studied In Mass Communications Pathway Course:
Benjamin E Mays High School - Atlanta, GA
Expected in 04/2021
Associate of Science: Early Childhood Education
Atlanta Metropolitan State College - ,
  • Studying early childhood education to obtain my associates degree.
  • After getting my associates degree, I will attend a university to get my bachelors in elementary school education.

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Resume Overview

School Attended

  • Benjamin E Mays High School
  • Atlanta Metropolitan State College

Job Titles Held:

  • Daycare/Assistant Preschool Teacher
  • Retail Sales Associate / Customer Service Associate
  • Volunteer Counselor


  • Studied In Mass Communications Pathway Course
  • Associate of Science

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