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Patient and empathetic being with extensive background in conflict resolution, working with children between the ages one to thirteen; and customer care to others. In addition, an outgoing [associate] excelling at customer satisfaction and retention. Flexible and hardworking in deadline-driven environments along with proactive expertise in delivering support services, and resolving student and parents complaints. Trained in [Microsoft Office etc] and other computer related skills to create charts/diagrams that accompany files to maintain organization in the work environment. This is also to ensure confidentiality of student's information . Demonstrated competencies in a multi-tasking environment (answering phone calls, assisting other customers, running cash register) while maintaining a pleasant attitude under pressure and or when customers, students/ parents are in distress. Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning.
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- Promoted learning and social development through structured/ unstructured playtime.
- Created and implemented diverse educational strategies to boost development.
- Experience in watching a group of children at a time (10 children at a time).
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Planned and implemented crafts and other activities to spark interest and enhance development.
- Met with parents about daily activities, positive developments and issues.
- Led activities for children between ages one to five.
- Restocked supplies and personal hygiene products for use by students.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Planned and guided age-appropriate tasks like reading, crafts, counting and sensory play.
- Kept children between ages of one and five safe and secure with vigilant oversight.
- Assembled bulletin boards based on the theme of the month.
- Responded to customer questions and requests in a prompt and efficient manner.
- Managed customer relations and customer service through daily communication and interaction.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Created an inviting environment for customers by maintaining store organization and cleanliness.
- Delivered exceptional customer service through acknowledgement, communication and commitment to quality.
- Utilized basic sales strategy to engage customers and present solutions to suit individual needs.
- Ensured efficient and timely replenishment of sales floor merchandise.
- Organized store merchandise racks by size, style and color to promote visually appealing environment.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Increased business sales utilizing knowledge of merchandise along with having a extremely pleasant personality, and giving customers tips on discounted app's for more affordable shopping experiences .
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Operated a cash register for cash, check and credit card transactions with about 85% accuracy.
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure parent's/students satisfaction and safety.
- Responded to student's/parent's requests via telephone and email.
- Provided services in accordance with organization policies and procedures.
- Proficient with Microsoft Office
- Proficient with creating documents, charts, schedules etc on Microsoft and other forms of Software.
- Created programs to address the needs of ESOL students.
- Average Spanish Speaker*NOT FLUENT*/writer
- Assisted with student's paperwork/files/records.
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
- Worked directly with [students and parents].
- Researched and updated all required materials needed for projects and meetings.
- Copied and logged supporting documentation fro student files.
Benjamin E Mays High School - Atlanta, GA
Atlanta Metropolitan State College - ,
- Studying early childhood education to obtain my associates degree.
- After getting my associates degree, I will attend a university to get my bachelors in elementary school education.
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Resume Overview
School Attended
- Benjamin E Mays High School
- Atlanta Metropolitan State College
Job Titles Held:
- Daycare/Assistant Preschool Teacher
- Retail Sales Associate / Customer Service Associate
- Volunteer Counselor
Degrees
- Studied In Mass Communications Pathway Course
- Associate of Science
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