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day porter resume example with 15+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Personable and dedicated Customer Service Representative with extensive experience in the safety industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • High-energy attitude
  • Product organization
  • Customer relations
  • Shipping and receiving understanding
  • Inbound and outbound calling
  • Office equipment proficiency
  • Stockroom procedures
  • Call center experience
  • Technologically savvy
  • Organizational strengths
  • Project management abilities
  • Courteous demeanor
Experience
06/2019 to 12/2019 Day Porter Marsden Holding Llc | Portland, OR,
  • Cleaning and maintaining floors (sweeping, mopping, vacuuming, waxing,
  • Handling light facility repairs.
  • Sprayed pesticides to alleviate bug infestations, following all directions and safety protocol.
  • Steam cleaned and shampooed carpets to prolong life of fibers and boost color.
  • Identified major repair and maintenance needs and notified management of concerns.
  • Responded to requests promptly to clean and sanitize areas after accidents.
  • Assessed functionality of cleaning equipment and performed repairs when needed.
  • Monitored supply levels and requested new items to maintain ability to complete daily cleaning tasks.
  • Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
  • Mixed water and detergents in containers to prepare chemical cleaning solutions, adhering to all safety measures to avoid accidents and exposure to poisonous gases.
  • Immediately cleaned up spills and wet areas on floors resulting from ceiling leaks to prevent customer and personnel falls.
  • Completed hourly custodial rounds, including floor sweeping and vacuuming, glass entryway cleaning and trash collection.
01/2009 to 05/2019 Lompoc safety dept Service Partners | Tigard, OR,

• Inspected property, determined problems, and implemented the most effective solutions.

• Received work orders/requests, determined the nature of problems, undertook necessary actions.

• Operated spraying equipment, bait guns, and other various power/hand tools.
• Maintained knowledge of applicable laws, rules and regulations governing pesticide application Maintained records and files, and prepared reports.
• Monitor safety training programs; ex: unsatisfactory trending results
Assist in EHS related training as necessary or related; coordinate training plans with managers and supervisors.

• Identify, establish and conduct training and facilitates field-testing of personal protective equipment.

• Reporting, providing necessary facts and figures keeping Global EHS management and company leadership apprised of issues.
• Monitor field activities to verify the work is being performed in compliance with approved safety plan.

02/2000 to 10/2002 Apple Support Technician Sykes Enterprises Inc. | City, STATE,
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
01/1998 to 12/1999 Customer Service Representative Cell Tech | City, STATE,
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Reviewed account and service histories to identify trends and issues.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
Education and Training
Expected in | Business Indiana Tech, Fort Wayne, IN GPA:
Expected in 02/2012 Pest Control Certification | Purdue University, West Lafayette, IN GPA:
Expected in 05/1994 | General Studies Klamath Union High School, Klamath Falls, OR GPA:
Activities and Honors

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Resume Overview

School Attended

  • Indiana Tech
  • Purdue University
  • Klamath Union High School

Job Titles Held:

  • Day Porter
  • Lompoc safety dept
  • Apple Support Technician
  • Customer Service Representative

Degrees

  • Some College (No Degree)
  • Pest Control Certification

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