(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Results-focused Database Specialist with 13+ years in the higher education sector. Strong knowledge working with Banner, Slate and Axiom CRM's. Bringing strong work ethic; strictly ensuring each application complies to organizational, college board and governmental regulations, laws, practices, policies and procedures. Highly motivated to apply my abilities in meeting deadlines and enhancing operations. Eager to learn new skills and advance knowledge with hands-on experience. Excited to begin new challenges with a successful team.

  • Strong critical thinking abilities
  • Self-motivated with strong leadership abilities
  • Adhere to confidentiality agreements
  • Proficient in problem solving
  • Excellent oral and written communication
  • Confident presentation skills
  • Exercise discretion when performing duties assigned
  • Exceptional organizational techniques
  • Thorough researcher and detailed-oriented
  • Adhere to confidentiality agreements
  • Control management of time effectiveness
  • Train and coach new employees
  • Proficient in Microsoft Office
  • Ability to read and understand technical and legal language
Education and Training
Spelman College Atlanta, GA, Expected in Bachelor of Arts : Sociology - GPA :
  • 2010-2012
  • Pauline E. Drake Scholarship
Clayton State University Morrow, GA, Expected in Bachelor of Arts : Psychology - GPA :
  • 2008-2010
Bae Systems - Database Specialist
Sterling Heights, MI, 10/2006 - Current
  • Acts in accordance by complying with regulations and laws of college board.
  • Collects and input data into CRM's Banner, Slate and Axiom databases.
  • Document all interactions in Slate.
  • Increased completed application by 70%.
  • Re-calculated over 10,000 high school GPA's from transcripts per academic school year.
  • Decreased errors by 85% over the past 5 years with Slate CRM software.
  • Articulates college transcripts.
  • Manages new files and retrieval requests with speed and accuracy.
  • Created a manual for the application process.
  • Train new employees on application processes.
  • Participates on interview panels.
  • Receives, screens, forwards or reply to a high volume of internal and external communications.
  • Researches, audits and resolves issues.
  • Uploads documents into records management system.
  • Handles and processes confidential information per governmental compliance laws and regulations.
  • Performs in a fast-paced environment and meet deadlines.
  • Maintains detailed administrative and procedural processes to improve accuracy and efficiency.
  • Works closely with team members to deliver project requirements, develop solutions and meet deadlines.
Ameris Bancorp - Account Management Operator
Waycross, GA, 07/2003 - 09/2005
  • Collected and input data into Omsys CRM database.
  • Met the terms of companies policies and procedures.
  • Verified that information in the computer system was up-to-date and accurate.
  • Input client information into spreadsheets and the company database.
  • Updated departmental standard operating procedures and database to accurately reflect best practices.
  • Documented all interactions.
  • Verified and logged in deadlines for responding to daily inquiries.
  • Managed new accounts and retrieval requests with speed and accuracy.
  • Received and screened a high volume of internal and external communications, including email and mail.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Verified documents and associated records to catch and resolve discrepancies.
  • Reviewed incoming correspondence and determined the action required and its priority.
  • Identified errors in data entry and related issues to supervisors.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved customer satisfaction by finding creative solutions to problems.
SunTrust - Teller III
City, STATE, 11/2001 - 10/2002
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Greeted customers, verified account balances and assisted with deposits and with withdrawals.
  • Balanced cash drawer daily.
  • Entered numbers with accuracy for accounts and monetary deposits.
  • Addressed customer's concerns about delayed and canceled deposits and resolved the issue through educating of the policies and procedures of the company.
  • Promoted upgrade or new products to customers, resulting in an increase of account holders.
  • Verified identification against documentation to cash checks or to make withdrawals.
  • Trained and coached new employees.

Self-Published Author (1994-current)

  • Self-published two fiction novels and 1 children's book
  • Collaborate with editors, graphic designers, printers and publishers for both novels
  • Registered both novels with Library of Congress
  • Acquired International Standard Book Number's (ISBN) for both novels
  • Created and maintain a website
  • Develop a marketing strategy for both novels
  • Coordinate all promotional, marketing and advertising activities for both novels
  • Present both novels at varies literary events (tours, showcases, book club discussions, etc.)

Self-Taught Visual Artist (2017-current)

  • Create an idea or image to sketch and paint
  • Prepares a rough-draft sketch design to paper
  • Decide on a canvas size and paint colors
  • Sketch the final idea design to canvas
  • Register and participate in local art shows and exhibits
  • Planned, prepared, marketed and hosted art show
  • Create certificates of authentication for each art piece
  • Develop marketing strategies for art pieces
  • Created and maintain a website

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School Attended

  • Spelman College
  • Clayton State University

Job Titles Held:

  • Database Specialist
  • Account Management Operator
  • Teller III


  • Bachelor of Arts
  • Bachelor of Arts

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