Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Career Overview

Results-driven Network Administrator with experience in back-end programming, relational databases and development/maintenance of complex and critical systems. Expert Software Developer dedicated to constantly improving tools and infrastructure to maximize productivity, minimize system downtime and quickly respond to the changing needs of the business.

  • Visual Basic, SQL Server, Oracle, Dreamweaver CS5,
  • Software Microsoft SQL Server and Microsoft Access
  • Platforms: Microsoft Windows® XP and Microsoft Windows 7
  • Web Developer: Adobe Dreamweaver, Firework and Flash CS5
  • Hardware
  • Imaging different type of computers
  • Hardware installation, System Backup and printer configuration
  • Problem-solved hardware issues with fault-tolerant hard drives. CRT Support Corporation New Jersey
  • Hardware and Software installation, Computer Troubleshooting, Microsoft Windows 2000 Server, Microsoft Windows 7, Customer Service, Microsoft Word and Excel.
  • Web designing: Front Page, HTML, Photoshop, Flash, Dreamweaver, Fireworks and Visual Studio.
  • Microsoft Access: Creating database to store and retrieve data.
  • JavaScript expert
  • Interface design and implementation
  • Proficient in HTML
  • SQL expert
  • Self-starter
  • Team player
  • Customer-oriented
  • Advanced knowledge of embedded systems

Developed several internal tools to automate mundane tasks that were quickly adopted by other developers.

Work Experience
02/2006 to 07/2015
Database Analyst Avera Health Estherville, IA,
  • Design, develop, create, monitor and maintain databases for the EEO/EOF Administration, Advising/Counseling Admissions, Financial Aid and other Program units.
  • Compile, collect, analyze and interpret program performance and student performance/outcomes and enrollment data for University, state and federal reports as assigned.
  • Generate statistical, financial aid and other research and assessment reports including findings, conclusions and recommendations.
  • Develop, update and monitor EEO/EOF databases for the EEO/EOF Renewal Student Summer Program and the EEO/EOF Pre-Freshman Summer Academy which are utilized by and shared with the offices of Student Accounting, Financial Aid, Residential Life and Housing and Registrar.
  • Compile, collect, and interpret data specifically for enrollment, transfer, retention, persistence, attrition and graduation reports for the State and University.
  • Recruitment/Admissions responsibilities include the following activities: Monitor data received from students who attend EEO/EOF Pre-Freshman Summer Academy.
  • Generate recruitment data into a program-related database system.
  • Prepare and maintain a detailed demographic report on each new applicant which becomes part of each applicant's program folder.
  • Screen admissions applications for inclusion of basic information needed - demographic, test scores, transcripts, recommendations, etc.
  • and prepare database system for mailing of follow-up letters to applicants with incomplete applications.
  • Prepare transmittals for Admissions, Residence Life and Financial Aid offices; for distribution of applications and EEO/EOF Admissions decisions; act as a liaison to these offices.
  • Prepare and send Orientation letters for students/parents.
  • Assist the Director and Advising/Counseling unit specifically by: Tracking EEO/EOF students' needs and academic progress in Academic Foundations/General Education courses.
  • Monitoring data on courses, test scores, placement, grades.
  • Designing, maintaining, creating forms, i.e., placement, grade reports, and test results.
  • Verifying enrollment data, course sequence, etc.
  • Developing rosters for EEO sponsored courses, counseling/advising caseloads, EOF funding status, entering cohorts.
  • Assist the EEO/EOF Academic Coaching Center specifically by: Compiling tutoring data and generating charts, reports.
  • Designing, developing, and maintaining a database for academic coaching/ tutoring activities.
  • Generate EEO/EOF charts, flyers, banners, invitations, brochures, ads, bulletins, signs for the various Program units as requested.
  • Develop forms, graphs, table query files, labels and imports/exports from database files to generate local and State reports in a specified format.
  • Develop and design computerized programs which better assess and evaluate programs, student profiles and performance, student satisfaction, alumni satisfaction, enrollment, retention, persistence and graduation/exit data.
  • Assist with the setup of the EEO/EOF computer labs.
  • Provide critical technical assistance and input to Program units, i.e., Recruitment, Admissions, Advising/Counseling, and Financial Aid.
  • Develop and recommend a budget for hardware/software needs for the Program, e.g., purchasing personnel computers, printers and computerized diagnostic and placement tests.
  • Act as liaison with offices and establish cooperative working relationships such as those with the Office of Computer Information Systems (OCIS) and Admissions.
  • Import information from Datatel, i.e., student grades, enrolled courses, faculty, enrollment, registration, schedules, etc.
  • Liaison and coordinate with each component administrator(s) on assessed needs, assignments and reports Develop training and technical support for all EEO/EOF staff by investigating and solving problems related to input/output activity and installing software programs.
  • Assist the Administration specifically with the EOF/EEO Annual Reports, EOF Summer Assessment Report, EEO Strategic Plan, and Program Review Reports.
  • Attend and participate in meetings and university activities related to technical support and EEO/EOF units which receive technical support.
  • Serve on EEO/EOF internal committee and represents the EEO/EOF Program and Kean University at specified local, state and national conferences, meetings and seminars.
  • Organize, oversee, and maintain all computer hardware equipment; monitor maintenance and repair of hardware.
  • Develop and design a dynamic website to inform the status of EEO/EOF students, student activities, internship, etc.
  • Updated, modified and expanded existing software programs.
  • Instrumented and modified unit and integration tests to improve software quality and reliability.
  • Installed, supported and maintained file servers and network access.
  • Drafted detailed design objectives and developed architectural and system design documents.
  • Implemented system security and data assurance software.
  • Resolved issues by establishing workarounds and solutions and by debugging and creating defect fixes.
  • Designed and maintained network traffic monitoring system to support network administrators.
  • Coded user-customizable applications that converted raw data from design engine to easily understandable graphical formats.
03/2005 to 11/2005
Configuration Technician Comcast Gresham, OR,
  • Imaging different type of computers including desktop, notebook and laptop.
  • Hardware installation, System Backup and printer configuration.
  • Problem-solved hardware issues with fault-tolerant hard drives.
  • Saved the company's revenue by refurbishing used computers and technological equipment.
  • Set up, tested and configured networks, desktops, laptops and printers.
  • Coordinated hardware and software repair processes with outside vendors.
  • Installed motherboards, processors, RAM and graphics cards.
08/2001 to 01/2005
System Analysis CRT Support Corporation City, STATE,

•Hardware and Software installation, Computer Troubleshooting, Microsoft Windows 2000 Server, Microsoft Windows 7, Customer Service, Microsoft Word and Excel.

•Web designing: Front Page, HTML, Photoshop, Flash, Dreamweaver, Fireworks and Visual Studio.

•Microsoft Access: Creating database to store and retrieve data.

Designed embedded systems software by applying key principles of computer science, engineering and mathematical analysis.

Updated and managed existing website properties for CRT Support

Presented pros and cons of various design approaches to design teams and management.

Considered localization, scalability and ease of maintenance in all solutions.

Solicited feedback and validation from business and technical team stakeholders.

Reliably kept senior management abreast of project statuses.

Generated concepts and initial design explorations for new features and other product aspects.

Worked closely with product managers, visual designers and development team to appropriately evolve designs from concept to launch.

Education and Training
Expected in 2001
B.S: Computer Science Technology
Kean University - Union, New Jersey

Computer Science Technology


Academic, Accounting, Dreamweaver, Adobe Dreamweaver, Photoshop, ads, Backup, banners, basic, brochures, budget, charts, Coaching, Hardware, computer hardware, Hardware installation, Computer Troubleshooting, conferences, Counseling, CRT, Customer Service, databases, Database, Designing, Financial, Fireworks, Firework, Flash, forms, Front Page, graphs, hard drives, HTML, Imaging, Information Systems, letters, Director, mailing, meetings, Microsoft Access, Excel, Office, Microsoft Windows 7, Microsoft Windows 2000 Server, Microsoft Word, Oracle, personnel, printer, printers, progress, purchasing, Recruitment, research, seminars, installing software, Software installation, Microsoft SQL Server, SQL Server, Strategic, technical support, technical assistance, tutoring, type, Visual Basic, VBA, Visual Studio, Web Developer, website, Web designing, Annual Reports

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